Ratings based on 1,198 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

nice! close to dome

Posted Dec 11, 2017
Pros: evretihng
Cons: ok
Location: nice! close to dome, and transportation.
AAA+ nice! close to dome, and transportation. AAA+ nice! close to dome, and transportation. AAA+ nice! close to dome, and transportation. AAA+ nice! close to dome, and transportation. AAA+ nice! close to dome, and transportation.
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego california

love this hotel!

Posted Nov 29, 2017
Pros: everything!
Location: in the heart of the city
i am already planning to return next novemember 2018, i love my stay there!!!
Comment from Hotel Management
Nov 29, 2017 by The Hotel Management, Hotel Management
Dear Roselyn, Thank you so much for taking time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Expedia. It is such a pleasure for us to read your review. We couldn't agree more with you, our location is unbeatable, so close to all the main attractions of Milan, it results as a really convenient spot for our guests to explore the city and make shopping. We are looking forward to welcoming you back soon in the heart of Milan. With our best regards,
3 out of 5
by A verified traveler from UK

Perfect location for sightseeing and shopping

Posted Nov 18, 2017
The hotel was in a fabulous location directly behind the Duomo which meant it was very central for shopping and sightseeing and was also very convenient for popping back to drop off shopping etc. It’s also very close to some central transport links (tram / metro/bus) and the number 73 bus from Linate airport stopped in the square where the hotel is located so arrival couldn’t have been easier. The staff were very helpful and friendly. The Concierge was happy to print boarding passes and booked us a restaurant. The free wifi was also good; fast enough to stream videos. Unfortunately when we arrived there was some sort of music event in the hotel which was so loud I couldn’t hear myself think when we were trying to check in and meant the bar wasn’t an option because I wouldn’t have been able to chat to my companion. The room was pleasant but very poorly lit which meant the only place light enough to apply makeup was the bathroom which wasn’t ideal when there are two of you needing to shower etc. Also the extractor fan was really poor (if it was working at all) so it was a good while after us both finishing our showers before the mirror had sufficiently demisted. The other issue we had with our room is that we couldn’t find a plug socket near a mirror for using hairstyling tools which made things very difficult. The final thing for me (which is very subjective and so my friend didn’t mind it) was the ambient perfume smell in the hotel which I didn’t like all.
Comment from Hotel Management
Nov 18, 2017 by The Hotel Management, Hotel Management
Dear Anon, First of all we would like to thank you for taking time in sharing so in detail your experience at the Rosa Grand Milano - Starhotels Collezione. We couldn't agree more with you, our location is unbeatable, so close to all the main attractions of Milan, it results as a really convenient spot for our guests to move around the city as well as make shopping. We aspire to certain essential priorities, among many, such as courteous staff aimed at customer satisfaction and impeccable service, thus it is such a joy for us we met your expectations for this aspect. On the other side we are deeply sorry the check in procedures were “disturbed” by our happy hour. In our hotel we organize many events and once a month we also held an “Aperitivo in Musica” for all our guests so that they can enjoy a pre-dinner cocktail with some appetizers. We are sorry it was not of your liking. We appreciate and take into consideration any suggestions, comments and experiences our guests desire to share as a way to better Starhotels’ hospitality. Precious feedback and what guests might want to recommend is the key to improvement. For this we thank you for your comment about the room assigned, we will keep them into high consideration for a future improvement. We hope you will grant us another chance in the future and welcome you back again in the heart of Milan. With our best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Great location, very nice design

Posted Nov 4, 2017
The location is perfect. 1 min walk from the Duomo. Very nice room, clean, lovely design. There is a coffee machine in the room.
Comment from Hotel Management
Nov 4, 2017 by The Hotel Management, Hotel Management
Dear Mrp, Thank you so much for taking time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Expedia. It is such a pleasure for us to read your review. We couldn't agree more with you, our location is unbeatable, so close to all the main attractions of Milan, it results as a really convenient spot for our guests to explore the city and make shopping. We are looking forward to welcoming you back soon in the heart of Milan. With our best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Brighton

Posted Nov 1, 2017
I travelled to Milan with my girlfriend to celebrate my birthday. We stayed there for four days. There was plenty of things to do and see. The hotel was close to the city center; the location was perfect. There were many restaurants; it's nice to eat and drink near the Cathedral but it can be expensive. You have to try the Gelato and local dishes. The hop on hop off tour bus is a good way to see the city but you can walk to all these places. If you go shopping, ask if they have any discounts. We saved 10/30% on different items. You don't need to get taxis, use the metro. Overall, we had a great time and would go back there again.
Comment from Hotel Management
Nov 3, 2017 by guest relations department, Hotel Management
Dear Brian, First of all many thanks for your kind words regarding your recent experience at the Rosa Grand Milano - Starhotels Collezione. It is truly a pleasure for us to read your feedback. We are delighted to know that you had an enjoyable stay with us, and that you appreciated our comfortable rooms and facilities not to mention our strategic unbeatable location right in the heart of Milan. Lastly we hope you had an memorable birthday and look forward to welcoming you back in the heart of Milan. Best regards, The Hotel Management
3 out of 5
by A verified traveler from New York City

Nice hotel catering more to big groups

Posted Oct 25, 2017
Pros: location, decor, cleanliness, restaurant. the concierge Fabio.
Cons: the check in/ check out processes are chaotic, stressful & seemingly inefficient which makes the staff ornery. Response time. A clock in the room
Location: centrally located behind the Duomo, Galleria, LaScala & near transportation
Great location behind the Duomo. The aesthetics & up keep of the hotel are lovely -- the public rooms are stylish & gracious --& everything is kept very clean. Very much enjoyed the bar/lounge, especially during aperitivo and one night when there was music. The restaurant, run by Eataly, is actually very nice and quite elegant, although under-patronized A shame! .Breakfast was nice too although a bit steep at 22 euros The biggest negative about the hotel is that it has around 500 rooms & is relentlessly busy. The check in and check out at the front desk is a nightmare (busy and managed poorly) & so, when departing, leave a lot of extra time. Also, while the room was clean as a whistle in the morning the maid service was inconsistent at night (had to call a few times). There were also times when it was difficult to connect with the concierge (they only have one at a time), as there was only one at a time who had to serve the big tour and cruise groups as well as individual guests. Bottomline, it was comfortable, clean, convenient and pretty but not relaxing or gracious. Said I wouldn't recommend the hotel but really it depends. If there on business, fine. If taking a vacation, maybe not.
Comment from Hotel Management
Oct 30, 2017 by The Hotel Management, Hotel Management
Dear Dani, thank you so much for taking time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Expedia. It is such a pleasure for us to read your detailed review and all the good comments given to the room assigned as well as our central location. We aspire to certain essential priorities, among many, such as courteous staff aimed at customer satisfaction and efficient service. We regret if some of these aspects were not achieved. We understand we are quite a big hotel with our 330 rooms and might be a little busy by time to time, but we are really sorry you had the perception of being chaotic and not efficient. We really hope you will grant us another chance in the future and welcome you back again in the heart of Milan. With our warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Perfect location!

Posted Oct 12, 2017
Perfect location. The hotel is a block away from Duomo and the Gallery! The hotel is spacious and extremely clean. The breakfast buffet is delicious and has a wide selection of food to choose from. There is a business center to print boarding passes and look up flight info. Room service comes quickly and the food is excellent. They also offer laundry service. People are friendly and helpful. There are always taxis outside of the hotel and the doormen can get vans if needed. There is also a grocery store and nail salon within waking distance. WiFi works great!
Comment from Hotel Management
Oct 21, 2017 by The Hotel Management, Hotel Management
Dear Guest, Thank you so much for taking time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Expedia. It is such a pleasure for us to read your review with all the good comments towards our services and staff. We couldn't agree more with you, our location is unbeatable, so close to all the main attractions of Milan, it results as a really convenient spot for our guests to explore the city and make shopping. We are looking forward to welcoming you back soon in the heart of Milan. With our best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Montrose, NY

Very fine hotel

Posted Sep 24, 2017
Pros: Great staff and excellent location
Cons: Service in bars and restaurants could be a bit quicker
Location: 2 minutes walk from Duomo, 3 from Galleria Victor Emmanuelle, 4 minutes from La Scala. Very near a lot of old churches and the last supper fresco.
Excellent large hotel with helpful, competent staff and fine bar and restaurant. The service is very Italian, that is personal and great when you can get their attention. A very nice facility with good sized rooms and baths and a great location.
Comment from Hotel Management
Sep 26, 2017 by The Hotel Management, Hotel Management
Dear Phlash, Thank you so much for taking time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Expedia. It is such a pleasure for us to read your review with all the good words left for our service and staff. We couldn't agree more with you, our location is unbeatable, so close to all the main attractions of Milan, it results as a really convenient spot for our guests to explore the city and make shopping. Regarding the service at the bar we would like to thank you for your valued feedback, we will share it with our F&B manager as a key for improvement. We are looking forward to welcoming you back soon in the heart of Milan. With our best regards,
3 out of 5
by A verified traveler from vermont

Great location

Posted Sep 19, 2017
Only allowed one bottle of water a day for tea or coffee in room. No washcloths. Concierge very nice and helpful. Maids very nice.
Comment from Hotel Management
Sep 25, 2017 by The Hotel Management, Hotel Management
Dear Elizabeth,Thank you so much for taking time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Expedia. It is such a pleasure for us to read your review. We would like to inform you we provide one bottle of water for coffee and tea in the room and everyday if there is not enough we replace it. We don't dispose of any washcloths in the hotel unless the reservation is for a Junior Suite or a Suite. We are so glad to see, on the other side, that you found our concierge desk up to your expectations. We will surely report it to our colleagues as achievement of our customer care goals. We are looking forward to welcoming you back soon in the heart of Milan. With our best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Nice room, but fresh paint odor in the halls

Posted Sep 8, 2017
Pros: Nice room, good use of space in room and location to everything near Duomo
Cons: Towel bar fell off when gently leaning against it :-/ . Shower did water would pool up due to poor drainage.
Location: Right behind Piazza del Duomo, a stones throw from Galleria Vittorio Emanuele II and other shopping areas. Duomo Metro is a super convenient
Location was perfect to Duomo, Metro and shopping area. Room was well appointed. Only gripe was the overwhelming paint smell in the hall which bled into the room.
Comment from Hotel Management
Sep 9, 2017 by guest relation department, Hotel Management
Dear TravelerOne, first of all we would like to thank you for taking time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione. We couldn't agree more with you, our location is unbeatable, so close to all the main attractions of Milan, it results as a really convenient spot for our guests to explore the city and make shopping. We are also glad to see the room given met your expectations. On the other side we regret for the inconvenience incurred with towel bar and shower drainage. We have alerted our maintenance department to resolve this problem as soon as possible but we apologize regardless. We hope you will grant us another chance in the future and have the pleasure to welcome you back again in the heart of Milan. With our best regards,