City view from property

Reviews of Sina The Gray

5 out of 5
Sina The Gray
Via San Raffaele, 6, Milan, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 77 out of 156 reviews" "
Rating 8 - Good. 48 out of 156 reviews" "
Rating 6 - Okay. 14 out of 156 reviews" "
Rating 4 - Poor. 11 out of 156 reviews" "
Rating 2 - Terrible. 6 out of 156 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pik Wu Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right next to duomo, very convenient shopping and access and night life. But, if you like quiet and less people traffic, this may not be for you. Otherwise, this hotel is amazing, beautiful and close by many sightseeing spots.
Stayed 5 nights in Mar 2024
Response from Anastasiia Tkachenko Executive Assistant Manager on Mar 24, 2024
Dear Connie,We are glad you liked the location and we would like to thank you for the top score. We hope to see you soon

10/10 Excellent

Berthy, Naples

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was Excellent! Michael and Ricardo were very helpful with activities in the area, dinner reservations, directions to little local spots to have great pastries and coffee. Thank you tie making my experience in Milan so wonderful!
Stayed 4 nights in Dec 2023
Response from Anastasiia Tkachenko Executive Assistant Manager on Feb 7, 2024
Dear Berthy,We want to thank you for your precious comment about your stay here at Sina The Gray. We are very proud to receive such a good review and we will kindly share it with our staff. Michele and Ricardo were very happy to read your kind words.

10/10 Excellent

Loay, Bagcilar, Istanbul. Turke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Maryam

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
The property location was great. The property needs touch up. Small rooms.
Response from Anastasiia Tkachenko Executive Assistant Manager on Feb 7, 2024
Dear Maryam,Thank you so much for having posted a review about our hotel. We are very glad to know that you’ve appreciated our central position. We will be pleased to welcome you again in one of our many SINA prime locations, and hope to see you back at Sina the Gray, to make it up to your partially nice experience.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Susan, Hillsbororugh

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Boutique hotel with super nice staff. The location is excellent. Just the perfect location to enter the Galleria, or walk to Duomo.
Stayed 1 night in Nov 2023
Response from Anastasiia Tkachenko Executive Assistant Manager on Nov 23, 2023
Dear Susan, thank you so much for having posted a review about our hotel. We are very glad to know that you’ve appreciated our central position. We will be pleased to welcome you again in one of our many SINA prime locations. Kindest regards.

10/10 Excellent

John

The highly personal sense of welcome
Stayed 2 nights in Oct 2023
Response from Anastasiia Tkachenko Executive Assistant Manager on Nov 6, 2023
Dear John, thank you for giving us your full score. Warmest regards.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guests are made to feel central to the hotel's activities.
Stayed 1 night in Oct 2023
Response from Anastasiia Tkachenko Executive Assistant Manager on Nov 6, 2023
Dear John, thank you for the positive feedback. We really hope to have you back here with us.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven

Stayed 2 nights in Sep 2023

10/10 Excellent

Nahal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great hotel , with great staff and excellent location and wonderful service and good amenities.Micheal and Arter helped us book our train tickets for our daily trip . Anastasia the manager was wonderful. Peter and Cecilia where very helpful , the service made us extend our trip for another 3 nights . For sure we’ll go back and stay there
Stayed 3 nights in Jun 2023

10/10 Excellent

John, San Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Jun 2023
Response from Anastasiia Tkachenko Executive Assistant Manager on Sep 7, 2023
Dear John, thank you so much for having posted a review about our hotel. We are very glad to know that you’ve appreciated our central position. We will be pleased to welcome you again in one of our many SINA prime locations. Kindest regards.

10/10 Excellent

Fraser

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding location and rooms are superb
Stayed 3 nights in May 2023
Response from Anastasiia Tkachenko Executive Assistant Manager on Sep 7, 2023
Dear Fraser, thank you very much for your positive review. We look forward to welcoming you again in one of our SINA Hotels in the future.

2/10 Terrible

Zabeen

Stayed 2 nights in May 2023

10/10 Excellent

Hank A

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t stay anywhere else in Milan! This place is amazing!
Stayed 1 night in Mar 2023
Response from Anastasiia Tkachenko Executive Assistant Manager on Sep 7, 2023
Dear Hank A, thank you so much for your kind comment. Wishing you all the best. Regards.

8/10 Good

Lenore

Traveled with family
Liked: Cleanliness, staff & service
Wonderful location and super convenient. Room was nice and rather large for the area. The hotel is very small, which is nice. My only complaint was the bar was located on my floor and it was very loud.
Stayed 4 nights in Oct 2022
Response from Anastasiia Tkachenko Executive Assistant Manager on Sep 7, 2023
Dear Lenore, thank you so much for your good review and your generous words. We are very glad to know that you’ve enjoyed your stay with us. We are looking forward to welcoming you again in the near future at one of our many SINA Hotels. Best regards

10/10 Excellent

Daphna

Stayed 2 nights in Nov 2022

4/10 Poor

Michael, Holland

Traveled with family
Disliked: Staff & service, property conditions & facilities
Noisy, smells and staff non accommodating
Stayed 1 night in Oct 2022
Response from Anastasia Tkachenko Executive Asisstant Manager on Oct 10, 2022
Dear Michael,I am sorry to hear you did not enjoy your stay at Sina The Gray Hotel. We always try to make our guests happy, that's why we have provided you an upgrade as per your request, to one of our deluxe rooms with the private little terrace, that is the quietest room in the hotel. We apologise to hear you were not satisfied with the service provided.Kindest regards,

10/10 Excellent

Edan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff were amazing, room was clean, and they upgraded me free of charge. I wish I could stay longer.
Stayed 1 night in Oct 2022
Response from Anastasiia Tkachenko Executive Assistant Manager on Oct 25, 2022
Dear Edan,Thank you for your positive feedback.We are happy to hear you have enjoyed your stay in Sina The Gray Hotel. We are looking forward to welcoming you again to one of our Sina Hotels.Best Regards,

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2022

10/10 Excellent

Robert, East Rutherford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique property next to the Duomo. Very easy to walk to many places as well as trams to other areas. Very nice property, very well designed, laid out and comfortable. The staff was very friendly and pleasant throughout and were very helpful with any questions. I don't think you could find a better place to stay while vacationing in Milan. Parking close by if needed.
Stayed 2 nights in Aug 2022
Response from Executive Assistant Manager on Oct 10, 2022
Dear Robert,Thank you for your positive feedback. Guests opinion is very important for us. Hope to welcome you soon again to Sina The Gray hotel.Kindest Regards,Anastasiia Tkachenko

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 2 nights in Jul 2022

4/10 Poor

Peter

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
VERY disappointing, especially for the cost!
Very disappointing and outright strange, it started with a sliding bathroom door that did not lock, clip or even close. It went on when we went to leave the room for dinner the room door did not close OR lock!!! The strike play was broken (see picture) and had to be manipulated to get the door to lock. The doorman had to instruct us in how to get the door to close and lock, a bit tricky! The room was a VERY expensive “family” room for 3 that was the size of a postage stamp, again see photo. On the plus side, the location is incredible, the breakfast buffet was perfectly acceptable. The staff was pleasant and responsive given the intrinsic problems with the room. A 3-4 star hotel that likes to think it is a 5 star, it is NOT.
Stayed 1 night in Jun 2022

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location couldn't be better for shopping and sites. Asked for a room upgrade at check-in and got a suite! The breakfast buffet was excellent. Staff were wonderful. Not a single complaint here.
Stayed 1 night in Jun 2022
Response from Igor Ch - Front Office on Jun 30, 2022
Dear Mr. Stephen, thank you for this excellent review. Your outstanding positive feedback make us really proud! We are looking forward to welcoming you soon again in one of our many SINA Hotels. Kindest regards.

8/10 Good

Rayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The roof top bar is booked for private function most of the time. As hotel guest, I never get the chance to use the facility. Other than that, the hotel is clean, spacious, good service crew, and good location.
Stayed 4 nights in Jun 2022
Response from Igor Ch - Front Office on Jun 30, 2022
Dear Mr. Rayson, thank you for sharing your positive experience with us. Guests’ feedback is very important and we are pleased to see that your comment is very positive. Regarding the roof bar, unfortunately you were unlucky during your stay, because we had 2 events one day after another, but usually it's open for our guests everyday. We are looking forward to welcoming you again in one of the many charming SINA Hotels. Kindest regards.

10/10 Excellent

Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and well kept, staff was polite and helpful if needed.
Stayed 4 nights in May 2022
Response from Igor Ch - Front Office on Jun 30, 2022
Dear Mr. Enrique, thank you so much for taking the time to write a review about our Hotel. We are very happy to read that you fully enjoyed your stay! Looking forward to welcoming you again in one of our charming SINA Hotels, I send you our warmest regards.

10/10 Excellent

Arkadiusz, Warszawa

Stayed 2 nights in Feb 2022

10/10 Excellent

C G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, staff and location
Great hotel in the best location. Very avant-garde and funky. Staff, especially Igor are all fantastic. We have stayed at various hotels in Milan over the years, but Sina The Gray is our hotel of choice.
Stayed 2 nights in Dec 2021
Response from Front Office - Igor Ch. on Dec 21, 2021
Dear Sir, thank you for sharing your positive experience with us. Guests feedback is very important to us and we are pleased to see that your comment is very positive. We are looking forward to welcoming you again in one of the many charming SINA Hotels. Kindest regards.

8/10 Good

JKM, New York City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice staff. Room was very nice but bed was very firm and bathroom lighting a bit dim. Interesting layout and very helpful staff quick to please. It would have been nice to have felt a bit more festive for New Years with a welcome drink or something for guests. The small bar felt like it wasn’t meant to be used and was empty.
Stayed 2 nights in Dec 2019
Response from Front Office on Jan 4, 2020
Dear Guest, thank you so much for your excellent review. We are thrilled to be able to forward your kind comment to our staff. We kindly accept your feedback, and will do everything we can to improve on your next stay. Thank you again for your kind words. We hope to welcome you back in one of our many charming SINA Hotels in the near future. Kindest regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Igor Ch. - Front Office on Dec 19, 2019
Dear Guest, thank you for giving us your full score. Warmest regards.

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Igor Ch. - Front Office on Dec 19, 2019
Dear Guest, thank you very much for your positive review. We look forward to welcoming you again in one of our SINA Hotels in the future.

8/10 Good

claudio

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable location, near everything in Milan. The room is very comfortable and the service is great. I Would come back for sure if I’m in Milan again!!!
Stayed 1 night in Oct 2019
Response from Front Office on Dec 3, 2019
Dear Guest, thank you so much for your excellent review. We are really glad to see your published positive experience and thank you for sharing it with other guests. We hope to welcome you again in one of our many SINA Hotels. Kindest regards.

8/10 Good

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Igor Ch - Front Office on Sep 14, 2019
Dear Guest, thank you for the positive feedback. Hope to welcome you back soon. Best regards

10/10 Excellent

Kestutis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Igor Ch - Front Office on Sep 14, 2019
Dear Kestutis, thank you very much for having published a review about our hotel and for giving us the highest score. We are delighted to read your satisfaction. We really hope to welcome you again in one of our many charming SINA Hotels. Kindest regards

6/10 Okay

Verified traveler

Traveled with group
The property is located in a prime location, but the rooms are too dark for my taste.
Stayed 2 nights in Aug 2019
Response from Igor Ch - Front Office on Aug 16, 2019
Dear Guest, thank you for your review. We are glad to read that you published your experience, appreciating our location and thank you for sharing it with other guests. We are sorry to read that you found our rooms a bit too dark, because all the rooms have very big windows with a lot of natual lighting! Maybe next time we will show you our Gallery room that is composed by a wall made of glass that has a view directly on the Galleria Vittorio Emanuele, that is our brightest room! We hope to welcome you again in one of our many SINA Hotels. Kindest regards.

10/10 Excellent

Nahe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Igor Ch - Front Office on Aug 5, 2019
Dear Guest, thank you for this excellent review. Your outstanding positive feedback make us really proud! We are looking forward to welcoming you soon again in one of our many SINA Hotels. Kindest regards.

8/10 Good

Island, Turks and Caicos

Traveled with group
Very close to everything. Beautiful view. Nice breakfast. The staff on the front desk howerever need alot of work. Was there for my birthday and the hotel did not even send a note or anything to the room. Almost everything we asked about at the front desk we were told we could look it up online. Coming from a hospitality background, they could use training in order to be more helpful. There was one girl at reception however that was pretty good. Also, if you arrange a transfer, ensure you know what airport you are flying into as they have three. I told them my flight number but they sent the taxi to the wrong airport and I ended up paying $135 euros for a taxi I never took.
Stayed 4 nights in Jul 2019
Response from Igor Ch. - Front Office on Aug 5, 2019
Dear Guest, thank you for your review and for letting us know about your experience in our hotel. We are very sorry to read that you had some issues during your stay. We will inquire with our staff to try to understand what happened. We truly hope to welcome you again in one of our many charming SINA Hotels. Best regards.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
Amazing room and great desk staff. Bartenders not very knowledgeable but the area and room is first rate. Highly recommend lots of great small touches
Stayed 1 night in May 2019
Response from Igor Ch - Front Office on Jun 5, 2019
Dear Guest, thank you so much for taking the time to write a review about our Hotel. We are very happy to read that you fully enjoyed your stay! Thank you for your feedback regarding the bartenders, we will address the issue. Looking forward to welcoming you again in one of our charming SINA Hotels, I send you our warmest regards.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was so welcoming when we arrived. Our rooms weren't ready but they took our luggage, gave us a map and helped plan the next few hours of our day. When we were back our bags were already in our room...they made it so easy!! Great location, and I would definitely stay here again.
Stayed 1 night in Mar 2019
Response from Igor Ch - Front Office on Mar 31, 2019
Dear Mrs. Karen, we want to thank you for your kind review and for your charming words. We will forward your comment also to our staff. We hope to welcome you soon again in one of the many SINA Hotels around Italy! Warmest regards.

4/10 Poor

anthony

Liked: Cleanliness, property conditions & facilities
Not worth the money
Central location so you pay for it. Very noisy but I did pick a busy place. Primarily I chose this hotel as it has a really nice looking roof bar but it was closed which is not the booking form. Not sure I’d give it a 5 star rating as it has zero facilities not even a tea/coffee facility in the room. Small bed, tiny uninspiring bar in the lobby, no tv channels though I didn’t come to watch tv. Not worth the money in my opinion. With hindsight we would have stayed in another district we found away from the hoards in this area.
Stayed 3 nights in Feb 2019
Response from Igor Ch - Front Office on Feb 27, 2019
Dear Mr. Anthony, we want to thank you for your precious comment about your stay here at Sina The Gray. Our terrace is open, even in winter, but it's not operational because its not heated. Guests often go there to smoke, or sit outside on a nice day, but its not closed. So we are sorry you had the wrong impression. We offer a boiler on request to all of our guests, and in the Gallery and Junior Suite rooms, we have a coffee machine directly on the desks. The bed is a queen size bed, with a possibility of a King size in the deluxe rooms. We have many tv channels, including many international. We are sorry that you found your stay not as pleasant as we hoped, but we are sure that any of our receptionists could've helped you with these issues. Looking forward to welcoming you again in one of our charming SINA Hotels. Warmest regards.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas break
This was a special excursion of culture, food and shopping! Hotel staff were amazing - attended to all my needs: booking Scala ballet tickets, shopping advice and recommending / booking restaurants! I was email with them in the run up to my visit and they were very very prompt. Well done. The room was perfect, I even had a balcony. Breakfast was good, restuarant in-house is smallish. Gym was great. Location of hotel excellent. I can’t recomment enough this hotel. Perfectly priced for amenities, location and the staff. Airport transfer service is also exceptional. This was a 5-star trip for me and I’m desperately looking for get back.
Stayed 4 nights in Dec 2018
Response from Igor Ch - Front Office on Jan 6, 2019
Dear Guest, thank you so much for having shared your wonderful experience with us. We are delighted to read your satisfaction and we thank you a lot for all the kind words. We will be pleased to have you again as our valued guest in one of our many SINA Hotels. Kindest regards.

10/10 Excellent

Ismo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Design stay in Milan
Enjoyed a lot - nice design hotel!
Stayed 1 night in Nov 2018
Response from Igor Ch. - Front Office on Nov 27, 2018
Dear Guest, thank you so much for your kind comment. Wishing you all the best. Regards.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice funky hotel, great service staff. Incorrectly we thought breakfast was included as it had been at the other four hotels we’d stayed at in Italy but it wasn’t. When I asked the front desk about this the young lady comped us one breakfast which was very fair - I hadn’t asked her to do this. The hotel is located within a few meters of the Galleria and pedestrian zone so the crowds were a hassle but not too difficult. On the flip side, it was very well located for touring. All in a good stay.
Stayed 1 night in Oct 2018
Response from Igor Ch - Front Office on Oct 31, 2018
Dear Mr. William, thank you so much for taking the time to share your experience with us. We are very glad to read that that you had a good positive with us and appreciated our central position near the most important sites of the city. We are very sorry that the crowds were bothering you, but unfortunately we are in the city center, so its our everyday routine! During the summer there are less people, because everyone goes on holiday. So maybe next time, come and visit us during summer! We are looking forward to welcoming you back again in one of the many SINA Hotels located in some of the most beautiful parts of Italy. Kindest regards.

10/10 Excellent

Ivy

Happy
Excellent location next to the Galleria and Duomo, can't get more central than that. Reception is lovely and helpful. Room is comfortable and fitted with useful electric operated blinds. You get a mobile phone to use during your stay!
Stayed 1 night in Sep 2018
Response from Igor Ch. on Sep 18, 2018
Dear Mrs Ivy, thank you so much for having shared your feedback with us. We are very glad to read that you appreciated our location in the heart of the City. Thanks also for recommending our hotel to the other guests. We hope to welcome you again in one of the many SINA destinations around Italy! Kindest regards.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Location location location
Stayed 3 nights in Sep 2018
Response from Igor Ch. on Sep 18, 2018
Dear Mr. Michael, thank you so much for taking the time to share your experience with us. We are very glad to read that that you had a good experience with us and appreciated our central position near the most important sites of the city. We are looking forward to welcoming you back again in one of the many SINA Hotels located in some of the most beautiful parts of Italy. Kindest regards.

8/10 Good

Jean Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Igor Ch. on Sep 18, 2018
Dear Mr. Charles, thank you so much for your kind review. We appreciate your positive feedback, and it would please us to welcome you again in one of the many charming SINA Hotels around Italy. Best regards.

10/10 Excellent

seti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place and excellent service
We truly enjoyed our stay at The Gray Sina. Check in was smooth and included considerable and helpful details about the area. The location is unbeatable right next to the Duomo. Our room was exceptionally well laid out and decorated with taste. Service throughout our four night stay was courteous and efficient. We highly recommend this property and will stay there again.
Stayed 4 nights in Jul 2018
Response from Igor Ch. - Front Office on Aug 14, 2018
Dear Guest, thank you for taking the time to write a review about our hotel. Guest's feedback is very important for us. Your review is a really excellent recommendation for others and we thank you so much for this. Hope to see you again at the Sina The Gray. Warmest regards.

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would absolutely return on our next visit to Milan
This hotel was absolutely great. Wonderful quality property with a ridiculously good location. When you come out the front doors, the Duomo is on your left a block away and in front of you is the Galleria a block away. The staff was attentive and friendly and the hotel was tastefully modern. Bonus points for the tasty aperol spritzes on their 2nd floor terrace.
Stayed 2 nights in May 2018