Ratings based on 823 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from paraguay

Great location

Posted Oct 16, 2017
Nice location, near the Duomo and good restaurants
Comment from Hotel Management
Oct 17, 2017 by General Manager, Hotel Management
Dear Santiago, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Warmest regards Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 13, 2017
Nice hotel Location, room, breakfast, staffs.... Everything is good.
Comment from Hotel Management
Nov 14, 2017 by General Manager, Hotel Management
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Warmest regards Leonardo Serranti General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but

Posted Oct 12, 2017
Location: Location is great.
Nice hotel but we had a view of the interior stair wells. The room was large but the hotel was not full so I am unsure why they put us in the worst room. Perhaps I did not when checking n
Comment from Hotel Management
Oct 12, 2017 by leo, Hotel Management
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Thanks for your notes: you have given us the opportunity to continue to improve our services. The Hotel was really full last night and the room assigned had a view on the interior court. Room is larger and quieter than the rooms overlooking the street but we agree with you that it has not the same great view. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Kind regards Leonardo Serranti General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuwait

Wonderful hotel in the heart of Milan

Posted Oct 1, 2017
Pros: Location, convenience, staff, clean.
Cons: Outside noise (better window insulation)
Location: Museums, restaurants, shopping, park
Our stay in Milan was immediately enhanced the moment we checked into the hotel as they surprised us with a complementary upgrade. Our room overlooked the main street intersection and was very spacious and clean. The staff were wonderful in answering any inquires we had and made reservations for us at near by restaurants without hesitation. The hotel is located within walking distance from much of the go-to places to see from parks to museums to restaurants but at the same time quietly tucked away.
Comment from Hotel Management
Oct 2, 2017 by General Manager, Hotel Management
Dear Hamad, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Warmest regards Leonardo Serranti General Manager
4 out of 5
Recommended
for Couples
by A verified traveler from montreal

Well maintained hotel

Posted Sep 21, 2017
Cons: The air condition nuits are noisy
Our first stay in Milano was initially disapointing when we were informed that our réservation was cancelled as the hotel did not have the required information while we had a confirmed réservation. While not renovated, the hotel is well maintained.
Comment from Hotel Management
Sep 22, 2017 by General Manager, Hotel Management
Dear Ralph, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Thanks for your notes: you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Kind regards Leonardo Serranti General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, BC

Great location & staff

Posted Sep 17, 2017
Pros: Location, clean, good selection for breakfast.
The staff were exceptional right from check in until we left. Great location to everything including the trains. Cleaning staff quick & efficient & hardly ever saw them.
Comment from Hotel Management
Sep 17, 2017 by General Manager, Hotel Management
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Warmest regards Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from VN

Great location

Posted Sep 7, 2017
It was very near to the center & duomo. The hotel's room seemed to have mosquito even though we stayed on the 4th floor. I got an upgrade & the room was big. The hotel was good & I recommended to stay.
Comment from Hotel Management
Sep 8, 2017 by General Manager, Hotel Management
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Warmest regards Leonardo Serranti General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Chile

Nice hotel in great location downtown

Posted Sep 2, 2017
Very nice room, recently renovated. Outstanding location downtown, close to Via Dante and the Duomo. No complaints whatsover about room and staff, they were kind enough to give us an upgrade. However breakfast was poor and parking is very expensive. If you are a walk-in customer and not interested in breakfast, definitively a reccommended stay. Otherwise, you might want to consider other options.
Comment from Hotel Management
Sep 4, 2017 by General Manager, Hotel Management
Dear Juan, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Thanks for your notes: you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Kind regards Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorba Linda, California

Great location!

Posted Aug 30, 2017
This hotel was in located in a great location for touring Milan. Just a 3 block walk from the train that brings you directly from the airport. City visitors center and tours across the street. Hotel was exceptionally clean and staff was friendly and accommodating.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Dear Lisa, we wish to express our gratitude for taking the time to report your amazing experience at UNA Hotel Cusani. We always value our guests comments and suggestion, in order to further improve the high quality service we strive to offer. We are extremely pleased to realize how much you appreciated your experience with us, particularly enjoying our exclusive location and highlighting great professionalism of outr staff We are already expecting you to come back to UNA Hotel Cusani to live again a perfectly tailored vacation experience Arrivederci, Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NY, USA

Excellent place

Posted Aug 20, 2017
Great hotel and location. This was our second time in Milan. If I ever need to come back I will stay here again. Staff was excellent. We flew in early in the morning, and was given the room before 11AM! It was very much appreciated after the cross Atlantic flight.
Comment from Hotel Management
Aug 21, 2017 by General Manager, Hotel Management
Dear Tatyana , Thank you so much for taking the time to share with us your feedback about your recent stay at UNA Hotel Cusani during your Italian trip. We are delighted that you chose us and that you had an excellent experience. We are very happy to read that we helped to make your holidays even more special. We appreciate your comments about staff that exceeded your expectations! We look forward to welcoming you back on your future stays in Milano. Kindest regards, Leonardo Serranti General Manager