Ratings based on 647 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jun 24, 2017
Cons: Internet access.
The hotel provided a wonderful oasis in very busy Milan. It was close to the venues that we wished to visit. The staff was obliging and very helpful. Our only complaint is that, although the staff tried to rectify the situation, the internet was unreliable.
Comment from Hotel Management
Jun 25, 2017 by General Manager, Hotel Management
Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. Thanks for your notes: you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world. Kind regards Leonardo Serranti General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Desert, Ca

Great hotel near the Duomo!

Posted May 31, 2017
Pros: EVERYTHING! Staff, room, location!
Location: Very close to Duomo and metro stations
Wonderful hotel near the Duomo and metro. Very friendly and helpful staff. Clean and comfortable rooms. We will definitely stay here next time we are in Milan!
Comment from Hotel Management
May 31, 2017 by Leonardo Serranti - General Manager, Hotel Management
Dear Lisa, Thank you so much for sharing your experience at UNA Maison. We are pleased to realize how much you enjoyed our location and facilities, besides the great professionalism of our staff. Considering your excellent, overall experience, we are already expecting you to come back to UNA Hotels world to keep enjoying our city. Warmest regards Leonardo Serranti General Manager
5 out of 5
by Paul

5 stars

Posted May 28, 2017 on Hotels
A+mazing... upgraded to 3rd floor suite, luxurious accommodations. Staff was super-helpful, as well!
Comment from Hotel Management
May 30, 2017
Dear Paul, First of all we would like to express our gratitude for trusting UNA Maison in your recent stay in Milano. We are really proud to know you enjoyed our fantastic facilities, excellent location and specially the attentive care of our friendly staff: your nice words will be transmitted to all of them. We hope to have the opportunity to welcome you again in the near future in the UNA hotels world. We will be waiting for you. Warmest regards, Leonardo Serranti General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from vancouver ,canada

Verify convenient to Doumo cathedral

Posted May 18, 2017
I love the boutique style hotel.with chic white furniture.justvlittle disappointed with our room on the 7th floor.its really small.ptherwise Ralph was very nice and helpful during our stay
Comment from Hotel Management
May 18, 2017 by Leonardo Serranti - General Manager, Hotel Management
Dear Annie, Thank you so much for such a fantastic and constructive review. We are delighted to know that you had a fantastic stay and enjoyed UNA Maison Milano indeed. We are particularly glad to read that you were very satisfied with our staff and their professionalism. We will pass on your feedback to them, especially to Ralph who will feel very happy. We are sorry that you felt let down about your room and we appreciate your suggestion. Your observations are always helpful for us and will be shared with the departments involved for their consideration. We would love to welcome you back in the UNA Hotels world! Kindest regards, Leonardo Serranti Leonardo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney australia

So close to the cathedral

Posted May 3, 2017
Beautiful room and bathroom fabulous service excellent all round
Comment from Hotel Management
May 6, 2017 by Leonardo Serranti - General Manager, Hotel Management
Dear nikki , thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
5 out of 5
by A verified traveler

Perfect location

Posted Apr 30, 2017 on Hotels
After a 22 hour delay in Zurich, finally arrived in Milan. The front of house team couldn't have been more welcoming, swiftly checking me in so I could get out and explore Milan. The room was perfect, very quiet considering the busy area. Breakfast was huge. The location is the highlight. Only a minute to the main cathedral which allowed for easy access first thing in the morning, before the queues built up. Will return for sure.
Comment from Hotel Management
May 4, 2017 by the Management, Hotel Management
Dear Guest, Thank you very much for your fantastic review! We are very glad to read that you had an unforgettable experience with us and that you would like to come back. We are delighted to know that we reached your expectations, and that you liked our location and room. Follow us on social media (Facebook, Twitter, Instagram) to stay tuned about all our news and activities and don't miss out anything on your next visit. We look forward to welcoming you back in the UNA Hotels world Kindest regards, Leonardo Serranti General Manager
5 out of 5
by leanne kovacic

This hotel stands out from the rest

Posted Apr 28, 2017 on Hotels
Fantastic location. Great room and wonderful service. This hotel stands out from the rest.
Comment from Hotel Management
May 2, 2017 by the Management, Hotel Management
Dear Leanne, thank you for sharing your review following to your experience at UNA Maison. We thank you especially for your comment on our service and our Staff: at UNA Maison we are committed to deliver the most refined levels of hospitality and our guests' recognition motivates us to do our best every day. We hope your travels will bring you again to Milan to have the opportunity to welcome you again to UNA Hotels world. Warmest regards
3 out of 5
by Mohamed

Comfortable

Posted Apr 11, 2017 on Hotels
Stay was good and comfortable. No breakfast. Only served in your room. Great location near Duomo.
Comment from Hotel Management
Apr 28, 2017 by the Management, Hotel Management
Dear Mohamed, thank you so much for your comment. This will help us to monitor the quality of our services. We are glad to know you have found our hotel very confortable and you enjoyed our location just in the heart of Milan. We are looking forward to welcome you again, Thank you and Best Regards. the Management
5 out of 5
Recommended
for Everyone
by A verified traveler

A great hotel close to Piazza del Duomo.

Posted Apr 7, 2017
Pros: Staff, close to Duomo, clean
Cons: Internet connection
I stayed at this hotel for 3 nights. The hotel was very clean and it close to Duomo. Also, the staff was really friendly and they always try to help with anything especially "Simone" I'd like to thank him to made everything easily.
Comment from Hotel Management
Apr 28, 2017 by the Management , Hotel Management
Dear Guest, thank you so much for this wonderful review. We could not be happier in reading your kind words and to know that you appreciated so much our property and our friendly team. All of us are looking forward to welcome you again very soon. Our kindest Regards - the Management
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Perfect location and very warm people employed the

Posted Feb 4, 2017
I've stayed at this hotel 4 times in the last 2 years and have enjoyed each stay very much.
Comment from Hotel Management
Feb 14, 2017 by the Hotel Manager , Hotel Management
Dear Guest, thank you for having stayed with us again! It is always a great pleasure to know that a Guest come back to visit us more than once! We really hope to welcome you again very soon. Thank you again and Warm Regards