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Reviews of UNAWAY Hotel & Residence Contessa Jolanda Milano

4 out of 5
UNAWAY Hotel & Residence Contessa Jolanda Milano
Via Murat 21, Milan, MI

Reviews

7.8

Good

Rating 10 - Excellent. 137 out of 478 reviews" "
Rating 8 - Good. 207 out of 478 reviews" "
Rating 6 - Okay. 95 out of 478 reviews" "
Rating 4 - Poor. 27 out of 478 reviews" "
Rating 2 - Terrible. 12 out of 478 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adil

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel was very good and clean. Good breakfast. Good location near the trams and underground systems.
Stayed 2 nights in Nov 2023
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Dec 4, 2023
Dear Adil, thank you for sharing your experience about your stay at “Contessa Jolanda”. We are happy to know that you enjoyed our Hotel. We will be glad to welcoming you again and we send you our best regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Oct 26, 2023
Dear Charles, we would like to thank you for taking your free time to evaluate our hotel.Best regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

6/10 Okay

Milena

Liked: Cleanliness
the staff were very nice and the room OK if a bit old fashioned. The shower, however, was awuful with just a trickle of water coming out (and not very warm)
Stayed 3 nights in Sep 2023
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Sep 23, 2023
Dear Milena, thank you for sharing your experience at “Contessa Jolanda”. We are happy to know that you enjoyed our hotel. Thanks also for your notes: you have given us the opportunity to continue to improve our services.We hope your travels will bring you again to Milan and we will be glad to welcoming you in our hotel. Kind regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

10/10 Excellent

Regina, Sugar Land

Traveled with family
Liked: Cleanliness
Large and comfortable suite - unfortunately dated and in decline.
Stayed 2 nights in Aug 2023
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Sep 4, 2023
Dear Regina, thank you for sharing your experience about your stay. We are happy to know that you have spent a pleasant stay. We hope your travels will bring you again to Milan and we will be glad to welcoming you at “Contessa Jolanda”. Best regardsMarco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, amenities
Friendly staff and clean-ish rooms. Some of the things such as the shower head needed a deeper clean. Air con could be slightly stronger but the room was overall nice and cool. The rooms are dated but everything was still functional and clean. One major thing we needed was outdoor furniture for the balcony so we can enjoy the weather outside
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Jul 14, 2023
Dear Amber, thank you very much for choosing our Hotel and for taking your time to review your experience here with us. We are delighted to read your excellent comments and very happy to know that you have spent a pleasant stay. We have shared your reports with the Staff: you have given us the opportunity to continue to improve our services. Looking forward to welcome you back in the future, we send our best regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

6/10 Okay

Maria Esther

Stayed 1 night in Mar 2023
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Apr 24, 2023
Dear Maria Esther, we would like to thank you for spending your precious spare time to rate our Hotel.In the hope of having you again as our guest, we send our best regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

4/10 Poor

Nisha

Traveled with group
Disliked: Cleanliness, room comfort
Okish room
We stayed for two nights and unfortunately the room given had broken curtain, which when mentioned was fixed, shower only having dripping water, not enough towels, blocking of water in the tub. Hairdryer not working, machine was making loud noise and no air coming from it. At any point after informing the reception no mention of room change or anything. I would like part of the money as basic needs where not met
Stayed 2 nights in Mar 2023
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Apr 24, 2023
Dear Nisha, thank you for sharing your experience about your stay.We are sorry for not being able to meet your expectations - thanks for your notes regarding what you did not have appreciate; you have given us the opportunity to continue to improve our services.In the hope of having again as our guest in one of our Hotel we send you our best regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness
Definitely a good place for the price
It was an overall pleasant stay in this hotel. Not far from the nearest metro to the centre, friendly staff and great facilities. Rooms could use an update in terms of the decor, the air con was not working properly and the phone was pretty useless when trying to contact reception (either that or they dudnt answer)....but all and all, thoroughly enjoyed my stay
Stayed 4 nights in Sep 2022
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Aug 3, 2023
Dear Yvette, thank you very much for choosing our Hotel and for taking your time to review your experience here with us. We are delighted to read your excellent comments and very happy to know that you have spent a pleasant stay. Looking forward to welcome you back in the future, we send our best regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

10/10 Excellent

Charles

Stayed 2 nights in Aug 2022
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Aug 3, 2023
Dear Charles, thank you for sharing your experience about your stay at “Contessa Jolanda”. We are happy to know that you enjoyed our Hotel. We will be glad to welcoming you again and we send you our best regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is nice and clean. However the air conditioning in our bedroom wasn't working and it was so hot that day. But we ask the receptionist downstairs and ask if we can transfer to a different room. And they were very helpful without hesitant. The room is spacious and nicely decorated. We had small kitchen but no kettle which is quite important for me. Breakfast was nice specially the croissants❤ The grocery shop is about 7- 10 mins walk and same as metro station. I would recommend this hotel...
Stayed 2 nights in Aug 2022
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Aug 3, 2023
Dear Cynthia, thank you very much for choosing our Hotel and for taking your time to review your experience here with us. We are delighted to read your excellent comments and very happy to know that you have spent a pleasant stay. Looking forward to welcome you back in the future, we send our best regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

10/10 Excellent

MANSOUR

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The reception lobby was great. Room was huge infact it was a suite with bedroom, kitchen, bathroom and leaving room. in addition with a balcony. The was real 4 stars Hotel. I will book it again and agin if I come back Milan. Thank you
Stayed 2 nights in Jul 2022
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Aug 3, 2023
Dear Mansour, thank you very much for choosing our Hotel and for taking your time to review your experience here with us. We are delighted to read your excellent comments and very happy to know that you have spent a pleasant stay. Looking forward to welcome you back in the future, we send our best regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

10/10 Excellent

REZA

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice room,silant,near metro station , big room,equipment for cooking, kitchen.wide tras.
Stayed 4 nights in Jul 2022
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Aug 3, 2023
Dear Reza, thank you very much for choosing our Hotel and for taking your time to review your experience here with us. We are delighted to read your excellent comments and very happy to know that you have spent a pleasant stay. Looking forward to welcome you back in the future, we send our best regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

10/10 Excellent

Meadbh

Stayed 2 nights in Jul 2022
Response from Marco De Maria - Operation Manager - Unaway H&R Co on Aug 3, 2023
Dear Meadbh, thank you very much for choosing our Hotel and for taking your time to review your experience here with us. We are delighted to know that you have spent a pleasant stay. Looking forward to welcome you back in the future, we send our best regards.Marco De Maria - Operation Manager - Unaway H&R Contessa Jolanda Milano

10/10 Excellent

Areeya

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff are awesome
Stayed 1 night in Mar 2022

10/10 Excellent

Casey

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Nadeem

Business traveler
Liked: Cleanliness, room comfort
Overall hotel is good, little difficult to find as there is no board outside.
Stayed 4 nights in Nov 2021
Response from Unaway H&R Contessa Jolanda Milano on Jan 16, 2022
Dear Nadeem, we thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. In the hope of your travels will bring you again to Milan and we will be glad to welcoming you again, we send our best regards. Unaway H&R Contessa Jolanda Milano

10/10 Excellent

Masood

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2021
Response from Unaway H&R Contessa Jolanda Milano on Jan 16, 2022
Dear Masood, thank you. We are happy to know that you enjoyed our hotel. In the hope of your travels will bring you again to Milan and we will be glad to welcoming you again, we send our best regards. Unaway H&R Contessa Jolanda Milano

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Clean & Friendly
Clean, friendly hotel. It's a little dated without a bar but a nice hotel if you just want somewhere to stay whilst exploring the city. Easy access and good links to metro lines into the centre.
Stayed 3 nights in Nov 2021
Response from ef on Dec 3, 2021
Dear Anonymous, we thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel. We hope your travels will bring you again to Milan and we will be glad to welcoming you again. best Regards Emanuela Fanti Operation Manager Unaway H&R Contessa Jolanda Milano

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, room comfort
4 day stay for 2 people
Our stay was very good. We stayed in the studio room. The room was spacious and clean. They provided what we asked for and was no in the room and reception staff very friendly. Location easy access to underground station and number of places to eat available in close proximity. Will choose to stay again.
Stayed 4 nights in Sep 2021
Response from ef on Sep 23, 2021
Dear Marina, we thank you very much for choosing our hotel and for taking your spare time to review your nice experience here with us. We are delighted to read your comments and we are pleased you have spent a pleasent stay , appreciating the hotel with its spacious and clean rooms and the kindness of our staff. Looking forward to welcome you back , we send our Best Regards. Emanuela Fanti Operation Manager Unaway Contessa Jolanda Hotel & Residence Milano

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good! The only problem the mattress very uncomfortable!
Stayed 6 nights in Dec 2019
Response from efanti on Dec 30, 2019
Dear Anonymous, First and foremost thank you for taking the time to review your recent experience here at Contessa Jolanda Hotel & Residence Milano. We look forward to welcoming you back 'home' the next time you are in Milan. Best wishes, Salvatore Sciacca Manager Contessa Jolanda Hotel & Residence Milano

10/10 Excellent

Clarisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Manager on Oct 15, 2019
Dear Clarisa, thank you very much for your excellent rating about your experience here in our hotel. We do hope to welcome you back soon for other nice moments with us. Arrivederci! Salvatore Sciacca Manager Contessa Jolanda Hotel & Residence Milano

6/10 Okay

Ovidiu Razvan

Liked: Staff & service, room comfort
expecting more from a 4 stars hotel
location: not far from city center if you take the metro comfort: average , nothing surprisingly; the bathroom was spacious, but the sound that was triggered when you started using the shower was too dubious and the first reaction was to stop it. Then it seemed to be a part of the water installation. You had a Skrillex concert while you were showering. cleanliness: our room was cleaned only once in 4 days , it was a first; maybe it's hotel's policy or they didn't have enough personnel , who knows Reception employees were kind and helpful. it was the first 4 star hotel without a bar/restaurant I've seen.But they have a vending machine with overrated prices of course. The coca-cola bottle is only 5 or 6 times more expensive than the standard price. I know they are trying to earn some money, but they should open a bar to be more successful. The Wi-Fi signal was extremely weak. You could stay on wireless for about 2-3 minutes and then you'll get back to your mobile data. The TV is almost pointless as most of the TV channels were with low signal. The actual TVs need replacement. the light switches are so old, that their color turned from white to yellow-ish. Lobby space was quite nice and quiet. As the room has been cleaned only once in 4 days, of course no one came to add/replace shower gel or shampoo so you need to use your own. For a 4 star rated hotel, there are a lot of things to improve.
Stayed 4 nights in Sep 2019
Response from Manager on Oct 10, 2019
Dear Guest, We are very grateful for sharing your experiences about your stay here in our hotel. We do appreciate the positive remarks, for which we thank you and we consider the other comments as an inspiration to provide our Guests a better service. We take this opportunity to express our sorrow for the multiple inconveniences reported and we would like to assure you, that we are trying all our best, day by day, to make sure that our guests receive the highest quality of services and hospitality. Once again we do apologize and looking forward to welcome you back and guarantee a more comfortable stay, please accept our best regards. Salvatore Sciacca Manager Contessa Jolanda Hotel & Residence Milano

10/10 Excellent

Carl, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was totally perfect. A short walk to transit to everywhere in and about Milan. Highly recommend the hotel breakfast.
Stayed 11 nights in Sep 2019
Response from Manager on Oct 1, 2019
Dear Carl, allow us to thank you very much for your excellent comments about your experience here in our hotel. We are really happy to read your positive remarks especially referred to our delicious breakfast and the strategic position of our hotel. Once again thank you very much for your excellent review and hoping to welcome you back soon and again, please accept our best regards. Salvatore Sciacca Manager Contessa Jolanda Hotel & Residence Milano

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
It is really far by foot to the main sights and centre but you can go by subway. 2 euros. Breakfast was fine. Shutters available in the room and a balcony. Gym - basic. Free water in gym. 2 bottles of water provided and toiletries but no info sheet in room. When we asked for things at reception sometimes they were available but you have to ask!! We had to ask for a kettle and cups and no tea, coffee or milk provided in room. Italian tv with only cnn news in english. Wifi was good. Lift etc good. Lidl very nearby if you want to shop - our room had microwave and grill nut no equipment or cutlery!!
Stayed 2 nights in Sep 2019
Response from Manager on Sep 27, 2019
Dear Guest, we are very happy for your positive remarks and for all your precious and punctual suggestions in order for us to improve our services. We really hope to welcome you back soon and guarantee a perfect stay. Warmest regards. Salvatore Sciacca Manager Linea Uno Hotel & Residence Milano

10/10 Excellent

Snigdha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great customer service, easy and efficient
Customer service was great
Stayed 1 night in Sep 2019
Response from Manager on Sep 27, 2019
Dear Guest, we are delighted to read your excellent comments about your stay here with us. Allow us to thank you very much and to express our wish to welcome you back soon in order to take care of you again. Warmest regards Salvatore Sciacca Manager Contessa Jolanda Hotel & Residence Milano

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Manager on Jul 15, 2019
Dear Chris, thank you very much for your very good rating about our hotel. We truly hope to welcome you back soon and again here in our property. Kindest regards. Salvatore Sciacca Manager Contessa Jolanda Hotel & Residence Milano

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located and friendly staff.
Easy to access from the airport. Well Located. About 15 min train ride from Duomo di Milano and other tourist attractions.
Stayed 1 night in May 2019
Response from Manager on May 13, 2019
Dear Guest, we are really glad to read that you particularly appreciated our hotel and its location. Please accept our best thanks. We truly hope to welcome you soon in the near future. Warmest regards. Salvatore Sciacca Manager Contessa Jolanda Hotel & Residence Milano

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grear stay
Todo excelente, cuando regrese a Milan vuelvo a este hotel sin pensarlo dos veces
Stayed 3 nights in Apr 2019
Response from Manager on May 13, 2019
Dear Guest, we are really joyful to read that you spent an excellent stay here with us. We are all delighted and thankful to you. We truly hope to welcome you back soon and again. Warmest regards. Salvatore Sciacca Manager Contessa Jolanda Hotel & Residence Milano

8/10 Good

Louis

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2019
Response from efanti on Feb 21, 2019
Gentile Sig.Louis, la ringraziamo per aver lasciato un giudizio in merito al suo soggiorno. Siamo lieti che il soggiorno sia stato di suo gradimento e nella speranza di riaverla presto come nostro gradito ospite, porgiamo cordiali saluti. Roberto Lisci Direttore

10/10 Excellent

Verified traveler

Stayed 7 nights in Dec 2018
Response from efanti on Feb 21, 2019
Gentile Anonymous, la ringraziamo per aver voluto recensire il nostro hotel, siamo lieti che il soggiorno sia stato di suo gradimento. Nella speranza di riaverla presto come nostro gradito ospite, porgiamo cordiali saluti. Roberto Lisci Direttore

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Lovely Hotel, recommendable.
The exterior of the hotel is not great, and neither is the view, but the interior was lovely. Our room was like a small comfortable apartment, with fridge, freezer and hob. The staff were helpful and pleasant and polite. It’s out of the centre but very near the metro station, and has plenty of cafes and shops nearby.
Stayed 3 nights in Nov 2018
Response from Sabrina on Nov 8, 2018
Dear Guest, thank you for Choosing Contessa Jolanda Hotel & Residence Milano. Best regards

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2018
Response from efanti on Oct 30, 2018
Gentile Anonymous, la ringraziamo per averci lasciato un giudizio in merito al suo soggiorno presso il nostro hotel. Sperando di riaverla presto come nostro gradito ospite,porgiamo Cordiali saluti. Roberto Lisci Direttore

4/10 Poor

Neil

Basic hotel. Definitely not 4 star. There is no bar or restaurant. Basic buffet service and vending machines. A little far out.
Stayed 3 nights in Jun 2018
Response from efanti on Jun 20, 2018
Dear Mr.Neil, we thank you for your review. We are sorry if the hotel was not up to you expectations, and some services did not meet your requirements. Hoping to have again as our guest in one of our hotel, we send best regards Roberto Lisci Manager

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value on outskirts of city
Great value, 45 mins walk from cathedral, great gym, unfortunately air con not working. Spacious room at 62 a night, no complaints at all.
Stayed 2 nights in Jun 2018
Response from efanti on Jun 19, 2018
Dear Katie, Thank you for taking the time to write a review regardins your stay in our hotel. We are very happy to hear that our services have met your expectations. Hoping to have again as our guest in the future,we send best regards. Roberto Lisci Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transportation not close
Stayed 4 nights in Jun 2018
Response from efanti on Jun 19, 2018
Dear Anonymous, we thank you for choosing Atahotel Contessa Jolanda and for the time spent on the review. In the hope of having again you again as our guest, we send best regards. Roberto Lisci Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Payd for everything in advance at chekout time i got charged an extra hotelfeeof 30 ur0 i belive that ishoul be reinbursed
Stayed 3 nights in May 2018
Response from efanti on Jul 27, 2018
Dear Anonymous, we thank you very much for leaving your opinion about our hotel. Regarding the amount of 30 euros paid at the end of the stay, it is definitely the Tourist Tax, a city tax that is equal to € 5.00 per person per night. We look forward to seeing you again as our guest and we send Best Regards Roberto Lisci Manager

4/10 Poor

Paul, Birmingham

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel staff were friendly but hotel is outdated and needs a revamp. Was disappointed that there were no hot drink making facilities . The TV wasn’t working and water wasn’t replaced.
Stayed 2 nights in May 2018
Response from efanti on May 24, 2018
Dear Mr. Paul, Thank you for your review we are pleased to have appreciated the kindness and helpfulness of our staff. We are sorry if the hotel was not up to you expectations, and some services did not meet your requirements. We thank you for your precious reports and we stay at your disposal for any clarifications. Best regards Roberto Lisci Manager

8/10 Good

ALCIDE

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from efanti on Jan 30, 2018
Dear ALCIDE, we thank you for your review about your recent stay at our Atahotel Contessa Jolanda. We hope to have you again as our guest in future. Best Regards Roberto Lisci Manager

10/10 Excellent

Benedetto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort and convenience
It was really an amazing stay. Great hotel. Good service. Very comfortable.
Stayed 5 nights in Jan 2018
Response from efanti on Jan 24, 2018
Dear Mrs.Benedetto, we thank you to have dedicated your time to share your experience in our hotel. We hope to have you again as our guest in our hotel. Best Regards Roberto Lisci Manager

6/10 Okay

Joanne, Ottawa ON Can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but no restaurants in the neighbourhood
Hotel staff were very helpful in directing us to the metro and to the restaurant district. The hotel is close to the metro and a quick trip to places of interest. But there's not much around the hotel itself.
Stayed 3 nights in Dec 2017
Response from efanti on Dec 15, 2017
Dear Mrs Joanne, we thank you for giving us a comment on your stay at our hotel. Hoping to have you back as our guest Best regards. Roberto Lisci Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel
We enjoy stay is easy to go to the center the city and very quiet!
Stayed 7 nights in Nov 2017
Response from efanti on Dec 15, 2017
Dear Anonymous, we thank you to have dedicated your time to share your experience in our hotel. We hope to have you again as our guest in our hotel. Best Regards Roberto Lisci Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant experiance
On arrival there were building works taking place around the front of the hotel (could hear throughout the hotel). Staff were reasonably pleasant. Location was good. Found what looked like blood on the duvet, reported it and not even an apology just what room was it. 15 minutes later some people came up and collected the duvet and had to wait to receive a new one. My girlfriend had a bath which grazed all her back when she tried to sit into it. The room seemed to be 50 years out of date. Beds were separate and were like sleeping on a concrete block. Walls were really thin as we could hear the couple next door argue everyday. 1 set on cutlery even though two of us stayed there. If we needed to iron anything we had to go to the 8th floor. The room wasn't cleaned on the final day (21st Oct) and water was never refilled. The only night I had my top off I had lots of bites all over my back. When we checked out didn't get asked about our stay, didn't even get a `ciao` as we left.
Stayed 4 nights in Oct 2017
Response from efanti on Oct 27, 2017
Dear "Anonymous, we thank you for leaving us a review regarding your stay at Contessa Jolanda, we are sorry that you did not like the hotel and our services. Hoping to have again as our guest in one of our hotel, we send best regards. The Mangement

8/10 Good

Kurti

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2017
Dear Kurti, we thank you for taking time to post your review,hoping to have you again as our guest we send best regards. Roberto Lisci Manager

4/10 Poor

joho, london

Disliked: Property conditions & facilities
not such a bargain
appeared to be a bargain - but hotel on a noisy main road, building work being carried on outside, took forever to check in. wall paper stained and ripped, grouting in bathroom discoloured and mouldy and we got bitten by something living in the bed.
Stayed 1 night in Sep 2017
Response from efanti on Oct 27, 2017
Dear "joho", we thank you for taking time to post your review,we are sorry not to have satisfied your expectations. Hoping to have you again as our guest we send best regards. Roberto Lisci Manager

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
is good hotel , 5 min from the coty centre friendly staff
Stayed 5 nights in Sep 2017
Response from efanti on Sep 14, 2017
Dear Anonymous, we thank you for giving us a comment on your stay at our hotel. Hoping to have you back as our guest Best regards. Roberto Lisci Manager

10/10 Excellent

Patricia C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Response from NICOLA QUAGLIA on Sep 14, 2017
Gentile Signora Patricia c, la ringraziamo per averci lasciato un commento riguardo al suo soggiorno. nella speranza di averla ancora come nostro ospite, le porgiamo Distinti Saluti Roberto Lisci Direttore

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Hotel
Big room, staff very friendly and helpful.
Stayed 2 nights in Jun 2017
Dear Bernadette, we thank you for your review about your stay in Contessa Jolanda, we are pleased that you enjoyed your stay and we hope to have you again as our guest in the future. Best regards Roberto Lisci Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Overnight business stop
Response from NICOLA QUAGLIA on Jul 17, 2017
Dear John, we thank you to post your review about your stay in our hotel, we are glad that your stay has been to her liking Hoping to have again as our guest, we send best regards. Roberto Lisci Direttore

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Cold in Milan
The hotel is nice and the staff are lovely. However the room was freezing cold :-(
Response from NICOLA QUAGLIA on Jul 17, 2017
Dear Kate, we thank you for taking time to post your comment about your stay in Contessa Jolanda, Hoping to have you again as our guest in one of our hotels. Best regards Emanuela Fanti Assistant Manager

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Property conditions & facilities
3 night stay
Toilet was very nice, the walls in the hallway looked as if they hadn't seen a touch of paint in years, the beds were also very hard.