Ratings based on 250 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Lincolnshire

Satisfactory, very handy for P. Garibaldi station.

Posted May 21, 2016
Pros: Location suited my needs.
Cons: Bedroom decor a little drab. Exterior rendering needs attention... The building looks tatty in places.
Location: Great for Porto Garibaldi railway station. Only 2 or 3 minutes walk from a busy piazza with plenty of restaurants. Pleasant 25min walk to Cathedral.
I chose this hotel as I needed to be close to my departure railway station for my early train to Paris. Hotel quite adequate for a short stay. A little lacking in character. Very large bedroom. Excellent breakfast.
5 out of 5
by Parisa

This traveler left a rating score only Posted May 15, 2016 on Hotels
2 out of 5
by A verified traveler

not a non smoking hotel

Posted Apr 23, 2016
When I made my booking, I was guaranteed a non smoking room. When I arrived to the hotel, the room smelled like old and new cigarettes. I complained to the front desk and they said "you can smoke in our rooms, we don't separate". They sent a guy to change the drapes to clean ones. The cigarette smoke came through the bathroom ducts, so after taking a shower (which also was broken) instead of feeling fresh, I was bathed in cigarette smell. In summary I didn't get what I paid for, a non smoking room and the price of the hotel was very expensive for a run down old building.
3 out of 5
by Mary from Austin

Posted Dec 29, 2015 on Hotels
Quick one-night stay en route from Pisa to France. If staying longer I'd stay elsewhere. Perfectly fine for one night.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Dec 24, 2015
Clean, quiet, close to all transportation and very friendly.
Comment from Hotel Management
Jan 20, 2016 by Alberto Mazzanti, Hotel Management
Dear Guest First of all I would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service at Atahotel The Big. I would like to thank you for such genuine positive comment showed us regarding your experience in our Property in order to state further stimulations. Since our very first aim is focused on our guests' satisfaction, your positive experience will be a significant witness of your previous stay. It will be then a real impressive improvement for any other future guest to benefit from. We will definitely make reference to your suggestion in order to profitably improve our standards. We are glad you enjoyed your stay and hope to have the opportunity to host you once again to our Atahotel The Big. Best Regards, Alberto Mazzanti Front Office Manger.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent location and service

Posted Nov 24, 2015
Have stayed here more than once and have found the staff to be excellent. Most professional and always going out of their way to assist guests. A pleasure to stay.
Comment from Hotel Management
Nov 27, 2015 by findino, Hotel Management
Dear Guest, First of all we would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. We would like to thank you for such genuine positive comment showed us regarding your experience in our Property in order to state further stimulations. Since our very first aim is focused on our guests’ satisfaction, your positive experience will be a significant witness of your previous stay. It will be then a real impressive improvement for any other future guest to benefit from. We will definitely make reference to your suggestion in order to profitably improve our standards. We are glad you have enjoyed your stay and hope to have the opportunity to host you once again to our Property. Best Regards Guest Relation Dep Federica Indino
3 out of 5
by D J from Sydney

Has seen better days

Posted Nov 15, 2015 on Hotels
The property was let down by poor maintenance and service. Our room had a bathroom emitting foul odours probably from a choked drain. The staff were surprisingly reluctant to do anything about it. A request for an in-tub bathing seat too went unattended. The general condition of the hotel is showing age and the absence of a bedside phone is unusual. Better lighting in the rooms would help greatly.
Comment from Hotel Management
Jan 30, 2016 by Valeria Tresoldi, Hotel Management
Dear Sir, Thank you for taking the time to review our hotel. We truly value the opinions of our customers and we apologize if we did not meet your expectations. Providing our guests with the best possible hospitality and service has always been our mission. We have addressed the cleanliness issue, and or, spoken with the employee in question. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed. We hope to see you again in the future and wish you the very best. Best regards Federica Indino
4 out of 5
by Kathleen from Kitchener, ON

Good hotel!

Posted Oct 24, 2015 on Hotels
A great three day stay. We like the walk in the morning into the centre.
Comment from Hotel Management
Nov 28, 2015 by Valeria Tresoldi, Hotel Management
Dear Guest, First of all we would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. We would like to thank you for such genuine positive comment showed us regarding your experience in our Property in order to state further stimulations. Since our very first aim is focused on our guests’ satisfaction, your positive experience will be a significant witness of your previous stay. It will be then a real impressive improvement for any other future guest to benefit from. We will definitely make reference to your suggestion in order to profitably improve our standards. We are glad you have enjoyed your stay and hope to have the opportunity to host you once again to our Property. Best Regards Federica Indino Guest Relation Dep
5 out of 5
by Margaret from New York City

Milano

Posted Oct 9, 2015 on Hotels
Once We arrived we were told there was a water leak in the hotel so they set us up in their other Hotel ATA ExEcutive. The room was very nice & staff was helpful & accomodating. The bed & pillows were too hard for my taste so I did not get a good night sleep. Other than that the location was perfect for us & I had a good stay.
Comment from Hotel Management
Oct 20, 2015 by Valeria Tresoldi, Hotel Management
Dear Guest, First of all we would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. We would like to thank you for such genuine positive comment showed us regarding your experience in our Property in order to state further stimulations. Since our very first aim is focused on our guests’ satisfaction, your positive experience will be a significant witness of your previous stay. Best Regards Federica Indino Guest Relation Dep
4 out of 5
Recommended
for Everyone
by A verified traveler from East Sussex, UK

Convenient for overnight stop ... close to railway

Posted Oct 1, 2015
Pros: Comfort and convenience
Cons: Décor needs refreshing.
Location: Very central ... plenty of choice for eating out
Check-in and Check-out were quick and efficient. Breakfast excellent in outstanding location with city views.
Comment from Hotel Management
Oct 20, 2015 by Federica Indino, Hotel Management
Dear Guest, First of all we would like to thank you very much for taking the time to contact us and focus your attention to some basic and essential features in order to improve our quality service. We would like to thank you for such genuine positive comment showed us. Guest relation Dep.