Nice hotel convenient to Malpensa Airoprt.
Posted Sep 18, 2016
The hotel was as described and depicted in the photos. The room was clean, roomy and well equipped.
I would recommend this hotel to travellers needing to be close to the airport.
A few negatives during our stay......
We called the hotel after we collected our luggage, as instructed. The front desk told us where to go for pickup and that the driver will be there in ten to twenty minutes. After a half hour we called again. We ended up waiting almost an hour for the shuttle to pick us up. It was not the drivers fault but the front desk. There was only an apology from the driver but no mention of having to wait nearly an hour by the front desk staff.
They were courteous, however, at check in and instructed us how to print our boarding passes for our flight the next day, which was very helpful.
Then, we went to the restaurant and waited for an hour, after ordering our dinner, for our meal to come because the kitchen forgot to make it, according to our waiter. He offered a complimentary glass of wine to one of us and brought a plate of some appetizers from the buffet. When we first finally got our meal, it was good. The waiter was very good as well, and again, was apologetic.
Overall, I would recommend this hotel but some of the staff need to get their act together in certain areas.