Hotel Casati is Unethical
Posted Nov 25, 2016
I made a reservation for this hotel the same night I was intending to stay there and there was a great deal of vacancy. Unfortunately the plane I was on from Zurich had to turn around because there was a horrible storm and we almost crashed. Upon landing back in Zurich, I called the hotel, explained the situation and was told my account would not be charged. My account was charged anyway. I contacted them again requesting a manager call me back on 3 separate occasions. They never called me back. I eventually did a chargeback and they did respond to that trying to still charge me. My bank will support me however in this. In contract law- Force Majeure or what is know as Acts of God- nullify contractual obligations. I will absolutely never stay here in the future and highly recommend that no one else does because they are completely unethical and will clearly charge even when legally they are not supposed to. Clearly they do not care about the welfare of their customers whatsoever.