Modern approach; needs minor repairs; great locati
Posted Aug 8, 2016
Great location. Modern style experience however, minor repairs needed (bathroom lights inoperable; not fixed after requests). Amazing pool. Although I fully appreciate modern hotels welcoming children, as adults should have adult time too (!), when booking with two children we weren't aware the pool is available with children only from 10am - 12pm daily. Otherwise not hugely kid friendly. Minor room details were dirty. Again, for the right price, great location, great roofdeck, great modern vibe.
Comment from Hotel Management
Aug 9, 2016 by Katia Ghezzi, Hotel Management
Dear Miss Elisa
We thank you to share with us your opinion about your recent stay at the Boscolo, Milan Autograph ; your advices are extremely valuable to us as we strive to improve with each and every stay .
As we pride ourselves on delivering a memorable hotel experience during your travel but we have unfortunately fallen short of our goal during your recent stay . Please accept our sincere apologies for all the problems you had to face during your stay: we have already alerted the housekeeping manager about the uncleanliness of your room and your feedback has been shared with the team to ensure that yours was an isolated issue that will be promptly corrected moving forward ; furthermore the maintenance resposable has already changed the light in the bathroom and we thank you again for your advice.
We are sorry for the children but unfortunately this is a rule of our SPA because in this way adults have the chance to relax and to rest during the treatments .
Given the unfortunate experience you had we hope that you will be willing to give us another chance to turn your experience around .
Please if you wish to share other informations with us do not hesitate to contact me directly
Thanking you again we renew the apologies and we hope to have the opportunity to better your experience with us whenever your travels will bring you back to Milan
Corso Matteotti, 4/6 – 20121 Milano, Italy
Tel. +39 02 77679643 – Fax +39 02 77679673
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