Dear Julia,Thank you for spending time sharing your experience. The ceiling issue has been resolved after your report. We would like then to make few clarifications:1. Keys: it’s common use, particularly in small-sized hotels in Italy, to use traditional keys to be left at the reception when the guest is present. We understand that airline-affiliated large chain hotel use electronic keys and are studying to implement this solution. Our current key policy has nothing to do with surveillance or monitoring guests movements, it’s simply for safety and impede unintended persons to enter your room (plus the key may be lost or copied by others) - nothing more. 2. Towels: the set provided to each guest include a face towel, a bath mat (“larger hard towel”) and a bath towel (“sheet-like” towel) - the latter‘s fabric being a nido d’ape (honeycomb) texture which allows a more efficient absorption of water. Best regards

Gentile Eliona, Eravate in TRE persone, ma avete PRENOTATO una camera DOPPIA e PRETESO la camera TRIPLA SENZA PAGAMENTO DI SUPPLEMENTO. Come da tariffario esposto, Le è stato richiesto l'integrazione di quanto di nostra spettanza. Cordiali saluti