Disappointed , Poor management
Posted Aug 21, 2015
Just stayed there for 10 days. Before the trip, I confirmed with the hotel twice through emails in finalizing when and where for the check in (5 days before). I thought is all taken care of since we told them we do not have a local cell phone, however, when we were there at the destination in a hot sunny August with heavy luggage, nobody there as I expected. We need to run around and ask for a cell phone to call them. Once arrived, they told us the apartment have issues 2 days ago and need to relocate us to other location. I wonder why they not notify us before our departure. WIFI not working 2 hrs after check in. pot and pan in the kitchen are all scratched up. I never believe I can follow the TV program, conversations and when they go to washroom at night from my next neighbors. Being in the middle unit, I am in stereo mode all the time. With the tram right in front, I pretty good figure out the schedule in mind prior the sound.
Comment from Hotel Management
Jul 1, 2016 by Dario, Hotel Management
Thank you mr. Bonbon for spend you time for give us a rewiev,
we are very sorry for your delusion, usually for our apartments there is a different reaction.
thanks for advise us about pots and pans, we have changed them.
Just some precisations: we fixed the wifi connection at the same day of check in, and during all your stay is worked.
About our office, is no far from our apartments and during the morning, our staff is often outside the apartments for clean and help our guest with information and assistence.
for contact us during the stay is possible also send a mail, sms or Watzapp.
We are sorry about other guest if they were noisy.
We hope you coming back in the future for give us the possibility to change your mind about us.