Ratings based on 185 Verified Reviews

3.6 out of 5
74% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from camp hill, pa

Needs updating

Posted Apr 17, 2017
Lobby is antiquated, looked unclean. Area is not safe for car. It is conveniently located for the airport. Breakfast was OK.
Comment from Hotel Management
Jun 19, 2017 by Francesca, Hotel Management
Dear Thomas, we are sorry to read you did not find our hotel up to your expectations. Our lobby has been refurbished 3 years ago and it is widely appreciated by most of our clients, we regret to realize it does not meet your taste. Regarding cars, we have an attended parking lot which is guarded 24/7. It is also possible to leave cars in the streets around the hotel (free of charge), it is as safe as any other big city. We hope to be able to host you again. Best regards.
1 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
I stayed here because I had an early flight out of Linate airport. The service level was unstatisfactory and my waiter at the hotel restaurant literally disappeared. I found another employee and asked her to find him as I needed to pay my bill. She went looking for him and never returned. 30 minutes later I found a 3rd employee and was finally able to pay for my overpriced low quality meal. Not to mention I had trouble accessing my room and the hotel had a very unpleasant odor. If you need to stay near the airport I recommend selecting another hotel.
Comment from Hotel Management
Dec 24, 2016 by General Manager, Hotel Management
Dear Guest, we are very sorry about the inconvenience occurred at our restaurant, please stay assured we will follow up with our Restaurant staff, as this is not the level of service normally offered by our hotel. Regarding the access to the room and the odor mentioned, should you wish to let us have more details, we would certainly let you have our feedback. Best regards.
4 out of 5
by A verified traveler

Posted Sep 21, 2016 on Hotels
Great personnel at the reception desk. Upon arrival they were very courteous and when leaving Alice was super nice. Cleaning staff do very well their job however carpets are old. Beds are comfortable but pillows are horrible. I had a bad incident with bar staff which could not be found when asking for the check. I needed to leave for an important business meeting. I told the front desk and at night the person (Salvatore) was very confrontational claiming that I had complained. I didn't, I just told them what I had ordered so they didn't think I wanted to leave without paying.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear Traveler, we are happy to read you had a good time while staying with us, even though we regret to read some aspects were not completely satisfying. Mattresses and pillows were recently renewed in order to comply with the new Sleep Advantage standard, as requested for all Crowne Plaza branded hotels. We are very sorry about the incident with our bar staff, we will check on what has happened, to make sure we always deliver a great and satisfying experience to our guests. We hope to see you again upon your next stay. Best regards.
2 out of 5
by A verified traveler from UK

Business hotel where it's difficult to work

Posted Aug 12, 2016
Pros: close to the airport and directly next to ENI offices
Cons: the internet
Like many people staying in this hotel I was on business. I checked in a day early to finish a piece of work but found that virtually impossible because the internet barely works and it is impossible to turn off the air conditioning in the rooms. So the work desk is directly connected to an externally controlled aircon unit that feels a bit like sitting next to an helicopter
Comment from Hotel Management
Aug 23, 2016 by Francesca , Hotel Management
Dear Jonathan, we are sorry you experienced some difficulties while using our wi-fi service during your latest stay. We take the chance to remind all our guests that our staff is always at disposal to support. Our free standard wi-fi service is normally suitable for all web browsing, while in case of activities requiring a large data flow (as VPN connections) we recommend the use of the Premium wi-fi service (at a charge). We apologize about the issue with the a/c, please let us have more details on your room number and date of stay in order to check the room. We hope to be able to host you again. Best regards.
4 out of 5
by Jacqueline from Auckland

A hotel focussed on good quality sleep

Posted May 29, 2016 on Hotels
We arrived very late, checkin was efficient but the most impressive thing about this hotel is the amazing comfortable beds and aromatherapy pillow spray to help with a good nights sleep.
Comment from Hotel Management
Jun 13, 2016 by Crowne PlazaMilan Linate, Hotel Management
Dear Jacqueline, it's great to read that you appreciated your time with us and in particular the great attention given to the quality of sleep, which is one of the most important features of Crowne Plaza hotels worldwide. We recently changed all mattresses and pillows and we put the aromatherapy kit in every room, to make sure our guests are cared for when they rest after a long day. We hope to see you again upon your next stay. Best regards.
2 out of 5
by A verified traveler

Posted Apr 18, 2016
Veey far from the city center. The rooms need renovation. The staff are not very friendly and some were rude. It is pricey for what you get. The only positive thing is that the room was clean.
Comment from Hotel Management
Apr 29, 2016 by Hotel Manager, Hotel Management
Dear John, we are very sorry to read your stay was not up to your expectations. Our hotel is located halfway between the city center and the city airport (Linate airport), we have a free shuttle bus running daily upon timetable to the subway station from where you can reach the center in about 15 min. It's very unusual to read about our staff not being nice and welcoming, but we will surely take your comment into great consideration, as we hold this aspect as very important and distinguishing for our hotel and our brand. We apologize for the discomfort and we hope to be able to host you again for a great and positive new experience at our hotel. Best regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Posted Apr 18, 2016
Good hotel, quite & calm location! The only thing i didnt like is the breakfast, continental yes, but less varieties ... Lobby design is so simple and special, the furniture is comfy and modern
Comment from Hotel Management
Apr 29, 2016 by Hotel Manager, Hotel Management
Dear Jc the 1st, thank you for appreciating your overall stay with us. We are sorry you did not appreciate our breakfast which includes various hot and cold, sweet and savoury proposals. Our staff is always at disposal, should you need any specific different dish. We hope to be able to host you again. Best regards.
4 out of 5
by Abdulbaset

This traveler left a rating score only Posted Dec 8, 2015 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 25, 2015 on Hotels
2 out of 5
by A verified traveler

Craptastic hotel

Posted Nov 8, 2015 on Hotels
It's unfortunate, but this is not the level of hotel I'd expect from a Crowne Plaza. The rooms are dark and dingy, the quality of the breakfast is terrible, and there is no room in the bathrooms (the toilet is basically in the sink). I'd recommend staying in the center of Milan and taking the subway into San Donato if you have business there. Also, in this day and age, WiFi should be complimentary. It's sad that the Crowne Plaza only allows one device to be connected at a time AND you have to pay for it.