Ratings based on 60 Verified Reviews

3.7 out of 5
77% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from UK

Business hotel where it's difficult to work

Posted Aug 12, 2016
Pros: close to the airport and directly next to ENI offices
Cons: the internet
Like many people staying in this hotel I was on business. I checked in a day early to finish a piece of work but found that virtually impossible because the internet barely works and it is impossible to turn off the air conditioning in the rooms. So the work desk is directly connected to an externally controlled aircon unit that feels a bit like sitting next to an helicopter
Comment from Hotel Management
Aug 23, 2016 by Francesca , Hotel Management
Dear Jonathan, we are sorry you experienced some difficulties while using our wi-fi service during your latest stay. We take the chance to remind all our guests that our staff is always at disposal to support. Our free standard wi-fi service is normally suitable for all web browsing, while in case of activities requiring a large data flow (as VPN connections) we recommend the use of the Premium wi-fi service (at a charge). We apologize about the issue with the a/c, please let us have more details on your room number and date of stay in order to check the room. We hope to be able to host you again. Best regards.
2 out of 5
by A verified traveler

Posted Apr 18, 2016
Veey far from the city center. The rooms need renovation. The staff are not very friendly and some were rude. It is pricey for what you get. The only positive thing is that the room was clean.
Comment from Hotel Management
Apr 29, 2016 by Hotel Manager, Hotel Management
Dear John, we are very sorry to read your stay was not up to your expectations. Our hotel is located halfway between the city center and the city airport (Linate airport), we have a free shuttle bus running daily upon timetable to the subway station from where you can reach the center in about 15 min. It's very unusual to read about our staff not being nice and welcoming, but we will surely take your comment into great consideration, as we hold this aspect as very important and distinguishing for our hotel and our brand. We apologize for the discomfort and we hope to be able to host you again for a great and positive new experience at our hotel. Best regards.
3 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Posted Apr 18, 2016
Good hotel, quite & calm location! The only thing i didnt like is the breakfast, continental yes, but less varieties ... Lobby design is so simple and special, the furniture is comfy and modern
Comment from Hotel Management
Apr 29, 2016 by Hotel Manager, Hotel Management
Dear Jc the 1st, thank you for appreciating your overall stay with us. We are sorry you did not appreciate our breakfast which includes various hot and cold, sweet and savoury proposals. Our staff is always at disposal, should you need any specific different dish. We hope to be able to host you again. Best regards.
2 out of 5
by A verified traveler

Not up to standards

Posted Oct 25, 2015
Pros: The stff was very helpful, even though they were extremely busy
Not the quality we expected. Staff was excellent and very helpful. Air conditioning very poor. Food in restaurant was not good at all and pretty pricey
Comment from Hotel Management
Nov 3, 2015 by Crowne Plaza manager, Hotel Management
Dear Traveler, we are happy to read about our staff, it's always very important to make sure we give you the needed support in every occasion. Sorry to read about your experience with air conditioning and food, please keep in mind that our staff is at disposal also for this kind of issues, as we have 24-h maintainance staff to support on technical issues and our restaurant staff is available to make sure your experience is always at its best. Hope to be able to see you again for a better feedback. Best regards.
3 out of 5
by A verified traveler

Posted Oct 10, 2015
Cons: Internet
Very bad internet connection; could never properly connect to the net.
Comment from Hotel Management
Oct 17, 2015 by Crowne Plaza Manager, Hotel Management
Dear Traveler, we are sorry your stay was not good because of the WIFI. From your comment it's not possible to understand the problem, however we remind you that we also offer a Premium connection which is best for all activities requiring a bigger data speed flow (Skype, streaming, VPN). Regards.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Texas

Good hotel close to Linate

Posted Sep 24, 2015
Pros: Nice comfortable room.
Cons: Operate airport shuttle for longer hours.
Location: Near Linate airport
Very good hotel for an "airport hotel". Better than most airport hotels. Comfortable room with good desk and good bed. Good bathroom with nice large towels. Room was very quiet. Note that the free shuttle operates only during limited hours and will not help for late night flights or early morning flights. Cabs from the hotel to the airport are very expensive.
Comment from Hotel Management
Sep 28, 2015 by Crowne Plaza Manager, Hotel Management
Thank you for your review, we are happy you appreciated hotel and location. Our shuttle bus is available every day from 5:30 am to 11 pm upon timetable (approx every half hour/ hour). On weekends and low occupancy periods service is reduced as the request is very limited. Hope to host you again.
3 out of 5
by A verified traveler from Guatemala

Near Linate

Posted Jul 13, 2015
Not good that it doesnt include wifi on the price, it should have a shuttle to public transport available. Some of the staff didnt treat me or my friends well.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Convenient to Linate Airport

Posted Jul 8, 2015
Our tour ended staying at the Crowne Plaza Milan. We checked our large suitcases there for a couple of days while we went to Venice on our own. We then stayed at the Crowne Plaza Milan on our return from Venice. Before our trip home, the hotel was kind enough to weigh our large suitcases that were going to be checked so that we were under the limited amount. We also had an early flight the next day and Crowne Plaza provided a shuttle at 5:30 a.m. to the airport. We just told them the night before and a driver and van was ready to go.
Comment from Hotel Management
Jul 14, 2015 by Crowne Plaza Milan Linate Team, Hotel Management
Dear Traveler, Thank you for the review regarding your recent stay at the Crowne Plaza Milan Linate. We are very glad to read that you had an enjoyable stay, the satisfaction of our guest is very important for us. We hope you will continue to choose our property and our brand as your preferred. Looking forward to serve you again. Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from U

Perfect

Posted Jul 1, 2015
Stayed here night before flight from Linate - great room and free shuttle bus to airport, would definitely use again
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice overnight for Linate departure

Posted Jun 5, 2015
Cons: Shuttle service needs to run on a more frequent basis.
Location: Wish we had time for the flea market next door on Sunday morning.
15 minute shuttle from Linate to this very nice hotel. Nice lounge for light meals and drinks between restaurant hours. Good breakfast. Enjoyable staff (Barbara at reception gets 5 stars). We would use this hotel again if needing to stay near the airport.
Comment from Hotel Management
Jun 9, 2015 by Crowne Plaza Milan Linate Team, Hotel Management
Dear Traveler, Thank you for choosing the Crowne Plaza Milan Linate and for your feedback on Expedia. Your comment is very important for us, to improve our service, otherwise we are pleased to read that you had a good stay with us and we will share it with our staff. We sincerely hope to have the opportunity of serving you again in the near future.