Ratings based on 673 Verified Reviews

2.9 out of 5
47% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 17, 2017
Pros: Close to our destination.
Cons: Update. Fix key cards.
Had a terrible odor. WiFi was spotty and only had antenna for the t.v.
1 out of 5
by A verified traveler from Akron Ohio

Could not sleep

Posted Aug 30, 2017
Marijuana smell throughout the hallway all night. Bugs in light fixture sheets stained on 1 of the beds
Comment from Hotel Management
Sep 5, 2017 by Manager, Hotel Management
I am disheartened you were unhappy with your stay at our hotel. Our management will address issue/s you highlighted in your feedback. Thank you for staying with us, and we hope to have the opportunity of providing your next accommodation needs.
2 out of 5
by A verified traveler from Irvona, PA

Overpriced for the quality you receive

Posted Aug 30, 2017
We arrived to the hotel around 11:15pm on Friday night, the woman at the front desk acted as if we inconvenienced her by walking in. She was anything but friendly. She couldn't even greet us with a 'hello' or 'let me know if you need anything'. (You could receive better customer service from a cemetery). We get to the room which smelled like it had not been aired out in 15 years. I walked into the bathroom to take a shower, the fan did not work and their was hot pink hair still in the shower from the last occupant. I did not even want to walk around barefoot since there shower had clearly not been cleaned, there's no telling when the last time the floor has been cleaned. I payed WAY more money for this room than I should have.
Comment from Hotel Management
Sep 5, 2017 by Manager, Hotel Management
I'm sorry to hear that your most recent stay with us did not meet your expectations of quality accommodation. Know that your voice is important to us and that we are working hard to address these issues upon the guest experience. We look forward to showing you how we have learned from your experience.
1 out of 5
by A verified traveler from Belleville, mi

So disgusting and the staff was rude

Posted Aug 24, 2017
The carpet in our room felt greasy. The room stunk. The staff was rude. This hotel was just plain gross. We regret staying here and never will again.
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings were not addressed in a professional manner. Please accept our apolgy for all the incovenience you encountered with our housekeeping,we will address it immediately. I hope that someday you return so that we can show you a far better experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
20 mins to cedar point, basically just a place to shower and sleep after a long fun day at the park. Nothing fancy. It is RIGHT next to a train track which rolled through in the middle of the night. Not sure if you can call what they had a continental breakfast, we walked in and walked out. Hardly any seating, coffee was grosd and not many food selections.
Comment from Hotel Management
Aug 26, 2017 by Manager, Hotel Management
We are so sorry that you were not thoroughly satisfied with the breakfast options.Know that your voice is important and we will be using this feedback for improvement. We hope that you will still choose to stay with when your travels bring you back to the area. We will do our best to make your stay a wonderful experience.
1 out of 5
by A verified traveler

Not a happy customer

Posted Aug 16, 2017
Pros: Nothing
Location: Sits right beside the railroad tracks. Trains are not very frequent and they go by at high speed, but they are trains going 60mph 300ft from your room
Two words: bed bugs. Some more word pairs for your amusement: * Unfriendly staff * Bad Wifi * Poorly maintained This was the last leg of a trip in which I stayed in 4 hotels, all around the same price range. I had one that was old, but well maintained, and two others that were really nice. This one was awful. More than "unfriendly", the people behind the desk were "uncaring", as in "I don't care", and specially by the lady that seemed to be the boss. The day after my stay I noticed myself scratching all over. Checked and sure-enough, I was covered with bed-bug bite marks.
Comment from Hotel Management
Aug 24, 2017 by Manager, Hotel Management
We greatly appreciate the time you share this review. We sincerely apologize for the problems you encountered with all our amenities,we assure you that we will be investigating this claim. We are sorry to learn that we failed to meet your expectations of quality service and accommodations. Your words mean a lot to us and will help us to recognize our weaknesses . We thank you for bringing these matters to our attention and hope you'll return someday,so that we’ll be able to show you the improvements we made.
1 out of 5
by A verified traveler from ohio

Terrible couldnt even stay in room 10 minutes

Posted Aug 11, 2017
Terrible nasty out of date never agsin didnt even stay 10 minutes will never go bacl
Comment from Hotel Management
Aug 21, 2017 by Manager, Hotel Management
Thank you for bringing to our attention your experience and comments regarding your stay particularly on the condition of clean and the services. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer you above par services on your next visit. Kind regards.
1 out of 5
by A verified traveler from Sandusky, OH

Don't go here

Posted Aug 3, 2017
Smoke aroma, broken everything, please spend a little extra for a better hotel.
Comment from Hotel Management
Aug 11, 2017 by Manager, Hotel Management
Our goal is to serve our guests with satisfaction about our hotel and we are saddened to know that it turned out the other way. We sincerely apologize for all the inconveniences that you had experienced during your stay. Know that your comments are important for us and we will use this feedback to help us improve our guest experience. Please do consider us again in the future so that we can change your thoughts about our hotel. Thank you for sharing this review.
1 out of 5
by A verified traveler from pa

rude staff and very unclean the room was so dirty

Posted Aug 1, 2017
Pros: nothing
Cons: update and make sure rooms are clean make sure staff is nicer to costumers
the room was very unclean and outdated didnt even stay the staff at desk was rude we stayed in room 5 mins and decided it was not clean and looked nothing like what the pics on expedia looked like we decided to cancel our room we took pics of the room and are sending to expedia will never book here again awful
Comment from Hotel Management
Aug 7, 2017 by Manager, Hotel Management
Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am sorry for any rudeness that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. I do thank you for bringing this matter to our attention and assure you that we are correcting this issue for improved convenience in future visit. Kind regards.
1 out of 5
by A verified traveler from Jonesville,Mi.

Horrible hotel

Posted Jul 21, 2017
Are room wasn't even cleaned for two days, came back two nights with ants in bathroom second night not just bathroom, bed also wifi never worked tv cut in an out asked to talk to manager told she couldn't call them nor had a number for one... pool was my daughter and us couldn't even stay in it.
Comment from Hotel Management
Aug 1, 2017 by Manager, Hotel Management
We will conduct a thorough investigation on the claim you mentioned and make sure that nothing is missed. Rest assure that we take necessary actions for this not to happen again. We hope you return to show you a far better experience.