I arrived about an hour early, but was turned away and made to wait to check-in. When I came back an hour later, there was a new person at the desk. I can only assume the first lady didn't want to check me in as it was time for her to leave. I don't believe there were no rooms ready an hour before standard check in. When i checked in, I was given room keys with 236 written on the envelope. So that's the room we entered. The door was already open so I didn't need the key. After a small nap, we decided to use the pool but thought we should try our room key, just in case. Sure enough, it didn't work. We went down to the desk and the same person who gave me the keys, questioning which room I went in. He didn't believe I was in 236 as that room was out of order. Grrr. I was supposed to be in 237, across the hall. I had to move all of our stuff. Not a huge deal but it was not my mistake and the guy didnt believe me when i told him i was told 236 even though it was written on the envelope. The pool was too cold for me but the hot tub was nice.