Deluxe Suite | Premium bedding, down comforters, minibar, in-room safe

Reviews of Grand Hotel et de Milan

5 out of 5
Grand Hotel et de Milan
Via Manzoni 29, Milan, MI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 395 out of 517 reviews" "
Rating 8 - Good. 85 out of 517 reviews" "
Rating 6 - Okay. 30 out of 517 reviews" "
Rating 4 - Poor. 3 out of 517 reviews" "
Rating 2 - Terrible. 4 out of 517 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Sharhzad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, I love shopping luxury clothes and shoes, best location, I didn’t need to get transportation to go to restaurants and shopping
Stayed 3 nights in Jan 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Milan Christmas
A historic location in the heart of Milan with top notch service.
Stayed 3 nights in Dec 2023

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Daniel, Aledo

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Grand Hotel et de Milano. It has a great location and the staff was excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, wonderful service
Stayed 1 night in Oct 2023

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Daniel, Aledo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff
Stayed 4 nights in Oct 2023

8/10 Good

nicole

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a beautiful location. Easy to walk to the galleria and the Duomo. The hotel was extremely clean and staff was cordial
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 12, 2023
Dear Nicole,Thank you for your very positive feedback. We all look forward to welcoming you back soon. Warmest Regards ,Anastasia ZderchukGuest Relations

10/10 Excellent

sunil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location!!
Stayed 2 nights in Sep 2023
Response from Guest Relations on Oct 12, 2023
Dear Sunil, Thank you for your positive feedback. We all look forward to welcoming you back soon. Best Regards,Anastasia ZderchukGuest Relations

10/10 Excellent

Khaled

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Aug 2023
Response from Guest Relations on Oct 12, 2023
Dear Khaled, Thank you so much for your very kind feedback.We all look forward to welcoming you back soon to your milanese home.Warmest Regards,Anastasia ZderchukGuest Relations

10/10 Excellent

Karyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Italy 2023 Family Vacay
Absolutely surpassed our expectations. The hotel was built in 1864, I know this because the concierge showed us to our rooms and along the way told us the history of the hotel. The staff is fantastic! We had breakfast every morning, so easy to start the day as a family of 5.
Stayed 2 nights in Aug 2023
Response from Guest Relations on Oct 12, 2023
Dearest Karyn,First of all, allow me to thank you for your feedback following your recent stay in Milano with all your Family! It is very rewarding to read such a high valuation.We all look forward to your and your Family's return and hope to be your Milanese Home for many other years to come.Warmest regards,Anastasia Zderchuk

10/10 Excellent

Ruben

Stayed 4 nights in Aug 2023
Response from Guest Relations on Oct 12, 2023
Dear Ruben, Thank you for your very positive feedback. We all look forward to welcoming you back soon. Best Regards,Anastasia ZderchukGuest Relations

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very beautiful hotel with helpful and friendly staff. I love my vip access such as upgrade room and wine
Stayed 2 nights in Aug 2023

2/10 Terrible

David

Disliked: Staff & service, property conditions & facilities
Don’t stay here.
Worst stay ever. The restaurant is under construction and it is loud all day long throughout the entire hotel. I ordered a car to pick me up at the airport from the hotel. My flight was delayed from the United States, therefore I could not make my connecting flight. The hotel still charged me €200 for the car, even though I told them more than an hour before my scheduled arrival time that my flight was delayed. Then the hotel booked my train tickets to Lake Como and sent us to the wrong train station. That cost us €45 and two hours of our time.
Stayed 2 nights in Jul 2023

10/10 Excellent

Zheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room
Stayed 3 nights in Jul 2023
Response from AP on Jul 17, 2023
Dear Zheng,Thank you very much for your review.We all look forward to welconing you back soon.Warmest RegardsAndrea Piantanida General Manager

2/10 Terrible

Aaron

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023

10/10 Excellent

Michelle, Mexico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien!!
Stayed 5 nights in Apr 2023

10/10 Excellent

Anton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place with authentic vibe and a lot of history.
Stayed 1 night in Mar 2023
Response from Andrea Piantandia on Apr 7, 2023
Dear AntonThank you very much for your recent stay at the Grand Hotel.We all look forward to welcoming you back in our vibrant hotel.Warmest RegardsAndrea PiantanidaGeneral Manager

10/10 Excellent

Audrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel !! The service , the detail , I feel so warm welcomed, the letter , the Champaign, etc , I am very happy can revisit this hotel !
Stayed 1 night in Mar 2023
Response from Andrea Piantandia on Apr 7, 2023
Dear Audrey,Thank you so much for your great review and comments.We look foward to welcoming you back soon, there is surely much more to experience such as our amazing Don Carlos and Caruso Restaurants and the Gerry's bar.Warmest RegardsAndrea PiantanidaGeneral Manager

10/10 Excellent

Ahmed

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent staff with good location classic hotel reflect the history
Stayed 4 nights in Feb 2023
Response from Andrea Piantandia on Feb 20, 2023
Dear Ahmed,Thank you so much for your great review.We look forward to welcoming you back soon.Warmest RegardsAndrea PiantanidaGeneral Manager

10/10 Excellent

BERNA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
excellent hotel very good staff
Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel and location will be back again
Stayed 1 night in Aug 2022
Response from Andrea Piantandia on Sep 2, 2022
Dear Guest, Thank you for your review. We all look forward to welcoming you back soon to the hotel.Warmest RegardsAndrea PiantanidaGeneral Manager

10/10 Excellent

Albino, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service, property and ammenities. Room was large and very comfortable. Staff incredible.
Stayed 2 nights in Aug 2022
Response from Andrea Piantandia on Aug 24, 2022
Dear Albino,Thank you so much for your recent stay and for the great feedback. We are pleased that your stay has been excellent and we all look forward to welcoming you back soon.Warmest RegardsAndrea PiantanidaGeneral Manager

10/10 Excellent

Henrietta

Stayed 3 nights in Jun 2022
Response from Andrea Piantandia on Aug 24, 2022
Dear Henrietta,Thank you so much for your recent stay and for the great feedback. We all look forward to welcoming you back soon.Warmest RegardsAndrea PiantanidaGeneral Manager

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. Easy to walk everywhere. Strongly recommend for couples or families.
Stayed 2 nights in Jun 2022
Response from Andrea Piantandia on Aug 24, 2022
Dear Paul,Thank you so much for your recent stay and for the great feedback. We are pleased that your stay has been excellent and we all look forward to welcoming you back soon.Warmest RegardsAndrea PiantanidaGeneral Manager

4/10 Poor

ozer

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
ordered superior room got a very small room every place feels cheap breakfast in 3 star hotel is better
Stayed 3 nights in Jun 2022

10/10 Excellent

Abdullatif

Stayed 5 nights in May 2022
Response from Andrea Piantandia on Aug 24, 2022
Dear Abdullatif,Thank you so much for your recent stay and for the great feedback. We are pleased that your stay has been excellent and we all look forward to welcoming you back soon.Warmest RegardsAndrea PiantanidaGeneral Manager

10/10 Excellent

Aliya

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 4 nights in Mar 2022

10/10 Excellent

Abbas

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it, cannot wait to stay here again. Best place to stay in Milan.
Stayed 1 night in Mar 2022
Response from Andrea Piantandia on Aug 24, 2022
Dear Abbas,Thank you so much for your recent stay and for the great feedback. We are pleased that your stay has been excellent and we all look forward to welcoming you back soon.Warmest RegardsAndrea PiantanidaGeneral Manager

6/10 Okay

Anna

Stayed 2 nights in Feb 2022
Response from Andrea Piantandia on Aug 24, 2022
Dear Anna,Thank you for your feedback. We would be very please to better understand the negative aspects of your stay.Please do not hesitate to contact me diretly for any comment you'd like to share.Warmest RegardsAndrea Piantanida General Manager

6/10 Okay

Hazim

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Too small of a room. Very old building. You can smell the kitchen all over the lobby and elevators and hallways.
Stayed 1 night in Nov 2021
Response from Andrea Piantandia on Nov 9, 2021
Dear Mr Hazim, we are sorry to read that your experience at the hotel was not totally pleasant. We hope that you could give us another opportunity to experience the Grand Hotel, please do not hesitate to contact me personally while planning your next trip to Milano, it will be a great pleasure to offer an upgrade to a different room cathegory. Warmest Regards Andrea Piantanida General Manager

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Andrea Piantandia on Sep 30, 2021
Dear Guest, I am sorry to understand that some expect of your stay did not meet your expectations. If you wish to share your feedback in order for us to better understand your negative score, please do contact me personally at the hotel. Warmest Regards Andrea Piantanida General Manager

10/10 Excellent

ANDRE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, in the "fashion neigborhood" Doumo, Brera all in walking distance
Stayed 3 nights in Sep 2021
Response from Andrea Piantandia on Sep 30, 2021
Dear Mr. Andre, Thank you for your comment. We are pleased to read that your experience with us was extremely postive. We look forward to welcoming you back. Warmest Regards Andrea Piantanida General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying there. We obviously love everything about it!
Stayed 7 nights in Sep 2021
Response from Andrea Piantandia on Sep 26, 2021
Dear Mr. Robert, Thank you so much for your very positive feedback. We all look forward to welcomimg you back soon. Warmest Regards Andrea Piantanida General Manager

10/10 Excellent

TENLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The Management on Feb 27, 2020
Dear Tenley, Thank you for your great feedback. We look forward to welcoming you back on your next visit. Best Regards, Andrea Piantanida General Manager

10/10 Excellent

Oldies, Cambridge

Liked: Cleanliness, staff & service
Very comfortable. Very close to La Scala. Don Carlos restaurant superb.
Stayed 3 nights in Feb 2020
Response from The Management on Feb 27, 2020
Dear Oldies, Thank you for your great feedback. We look forward to welcoming you back on your next visit. Warmest Regards, Andrea Piantanida General Manager

8/10 Good

Patrick, Glasgow

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did had its old fashioned charm mixed with modern requirements. Background Bar music not good.Better with a gentle classical music theme in the background
Stayed 3 nights in Jan 2020
Response from The Management on Feb 27, 2020
Dear Patrick, Thank you for your positive feedback and for your suggestion for the music in the background. Best Regards, Andrea Piantanida General Manager

10/10 Excellent

ShiSu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from The Management on Feb 27, 2020
Dear ShiSu, Thank you for your positive feedback. Best Regards, Andrea Piantanida General Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from The Management on Feb 27, 2020
Dear Gregory, Thank you for your positive feedback. Best Regards, Andrea Piantanida General Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from The Management on Feb 27, 2020
Dear Sir or Madam, Thank you for your feedback. Warmest Regards, Andrea Piantanida General Manager

6/10 Okay

James

Liked: Staff & service
We were back in Milan very briefly and stayed at the Grand Hotel. The staff were all wonderful and friendly -- first rate. The hotel itself could use a bit of a sprucing up in spite of its historic significance. The room was spacious but ultimately not terribly comfortable, particularly the bed. Great location. But.
Stayed 1 night in Jan 2020
Response from The Management on Feb 27, 2020
Dear James, Thank you for your great feedback. We look forward to welcoming you back on your next visit. Andrea Piantanida General Manager

8/10 Good

gokhan, istanbul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good apart from that I would have expected to have a better room compared to the comfort deluxe room which my friends was staying in, since ı paid 50USD more per nigth. Ontop of this there was a confusion in the check in as I had paid for breakfast including rate, whcih they said only 2 days was included and the other 2 days not in the check in. But at the check out no breakfast was charged.
Stayed 2 nights in Jan 2020
Response from The Management on Feb 27, 2020
Dear Gokhan, Thank you for your feedback. We look forward to welcoming you back on your next visit. Andrea Piantanida General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from The Management on Feb 27, 2020
Dear Sir or Madam, Thank you for your positive feedback. Best Regards, Andrea Piantanida General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from The Management on Feb 27, 2020
Dear Sir or Madam, Thank you for your feedback. Best Regards, Andrea Piantanida General Manager

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay in Milano
We only stayed one night and I wished it were more. The hotel is gorgeous, the service impeccable and the food in the Don Carlos restaurant delicious. The hotel location is a short and easy walk to the Duomo and also close to Linate airport. We were in Northern Italy for the White Truffle season and recommend trying the White Truffle tasting menu at the the hotel - wonderful!
Stayed 1 night in Nov 2019

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Mark, La Quinta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is incredible!The location is perfect. The history of hotel is great as well.
Stayed 1 night in Nov 2019