Disgusting & Cheap - TOTAL RIP OFF!!!
Posted Jan 21, 2012
The hotel is on one floor of what is possibly an apartment building? The staff at the desk was an Asian family who also lived onsite, they were pleasant to a point but not helpful. The room was freezing cold and when we enquired we were told they do not control the heat, it turns off at 10:00pm and does not turn on again until 6:00am!!! This was MIlan in January, around -6C!! Unacceptable! We used every blanket in the room - 4 in total, all ratty and old - and we were still freezing! It was misery to use the bathroom at night.
We paid an extra 15€/night for a private bathroom and it was disgusting! The bathroom smelled like sewage and was moldy. There were no towels, we had to ask for them and were only given towels to shower, had to ask again for towels to dry our hands. The second day they did not even replace the towels but left them on the floor. The shower was cheap and broke when we tried to adjust the height of the shower head. The front desk staff tried to force us to pay 52€ to replace it! The entire hotel was a dump and we told them we would not pay for their cheap shower not withstanding adjustment. We asked to speak to the manager and were told he was unavailable, when we refused to pay for the shower they threatened to call the police, we asked them to please call the police because we knew this was a pathetic attempt to get more money from us. After we asked for the police they dropped the subject and we left. This place was absolutely horrid! DO NOT STAY HERE!