my experience at the hotel is fantastic, lovely staff, breakfast room is wonderful, my room was cozy, wifi is very good, tea and biscuits at the lobby is very nice.
Comment from Hotel Management
Feb 28, 2017 by Carlo Fontana GM, Hotel Management
We thank you very much for the beautiful review you posted on Expedia.com: your opinion is very important to us and it’s also a source of inspiration!
As your comment is anonymous, we cannot verify what happened with your room. Normally we are proud of our standard of cleanliness and therefore we are very sorry, if your room was not perfectly cleaned after the first day of stay. However, thanks to your review, we have informed the cleaning ladies to pay more attention in the future.
We are very pleased to know that your experience was fantastic and that you could appreciate the lovely staff, the breakfast, your room, our convenient location and all the free services offered.
Hoping to welcome you very soon again at Hotel Berna.
Carlo Fontana GM