Dear Heather,We really care about the opinions of all our guests, positive or negative, and will always try to improve from all feedbacks but although always open to every criticism and suggestions that our guests can freely express, the accusations of racism made against us can not be absolutely accepted and tolerated.We are deeply honored and grateful to welcome guests from all over the world, our staff is made of different nationalities, and for the record including Asians, and we would never allow to judge or treat differently any guest or other person.Always respectful of different customs and cultures, our attention to the guest and our sense of hospitality do not change depending on the origin!The exchange and interaction with guests from all over the world continues to be a source of continuous enrichment for all of us.If we made a mistake towards you is to have failed to convey our passion to you in depth and on this, apologizing for the discomfort we have caused you, certainly we will work to improve even more.Incidentally, we could also request the removal of your review, being clearly in violation of the ethical codes provided by Expedia but we preferred to respond publicly to demonstrate our absolute moral correctness and professionalismBut please do not repeat the accusation of being racist, otherwise we will be forced to go to court.Kind regards