"Pittoresque"is not an excuse for a poor offer
Posted Sep 20, 2016
Arrived at 3PM. Got the key to a room that was not ready. The maid eventually suggested that I take another room. At the reception, one can ask the key to any room, no questions asked. When leaving, had to pay 5 Euros as a 'tourist tax". Rip off.
Comment from Hotel Management
Sep 22, 2016 by The Staff, Hotel Management
thanks for the comment. We are very sorry not to be able to meet your expectations and we welcome any comments that will help us to improve.
In September there are many fairs in Milan and we were fully booked but at our hotel, the principle is that we can and we must constantly improve the quality of service offered.
We sincerely hope to soon have another opportunity to prove how much satisfaction and well-being of the client are at the center of our attention.