Ratings based on 217 Verified Reviews

3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

OK if you are nothe spending much time in room

Posted Nov 15, 2016
Location: Fairly centrap. Restaurants nearby
Hotel is fairly central. Our room was quite small. Nice balcony. Very clean, rooms serviced daily. Breakfast ok, was very busy on the Sunday morning and only one member of staff when there should have been more. Reception staff were not very friendly, no rapport with guests, didn't welcome us or greet us when we called at reception to drop off or pick up room key. No English speaking tv channels. Could maybe do with a makeover, furniture quite dated. Hotel was quite good value for money.
Comment from Hotel Management
Nov 23, 2016 by Silvana, Hotel Management
Dear guest, thank you for writing your comment. We are a little surprized about you comment regarding the breakfast service, always efficient and the receptions staff which is really appreciated from our guest. Maybe our discretion seemed to you indifference, but it wasn't. The foreign channels will be available very soon. During 2015 e 2016 we renovated part of the rooms, we will proced during the next year. Kind regards The management
1 out of 5
by A verified traveler

Posted Oct 23, 2016
Pros: Staff was pleasant and helpful. From the outside the building is very charming.
Cons: Hotel in disrepair and needs proper cleaning and maintenance.
Comment from Hotel Management
Oct 25, 2016 by Silvana, Hotel Management
Dear customer, why if you dislike our hotel because you've came back? Because you have not canceled? We do not understand this incoherence, and this fury. Best regards
1 out of 5
by A verified traveler from US

Old and charming in need of repair.

Posted Oct 19, 2016
The hotel staff was very pleasant and helpful. The building is old and charming from the outside and common areas are nice. Rooms need some serious repair, updating and paint. Bathroom had mold growing in shower and the plumbing was so old you would get spurts of freezing cold or scalding hot water when showering. Room safe was old and broken. Ceiling fan sounded like a lawn mower. Location is convenient to the Buenos Aires area shopping and metro, however the hotel is located on a busy street on the side that could be somewhat noisy.
Comment from Hotel Management
Oct 25, 2016 by Silvana, Hotel Management
We are sorry for your review that we find to be untrue, the hotel is not rundown as you're writing, everything is very exaggerated and exasperated. We do not find correct to use the reviews to spread damaging news for our reputation. You must be responsible and do not take pleasure in harming people who work honestly. Best regards The direction
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2016
easy to the center to metro and train staff helpfull
Comment from Hotel Management
Sep 26, 2016 by Silvana, Hotel Management
Dear guest, thank you very much for your positive rewiew. It has been a pleasure to host you in our hotel. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2016
Clean room and nice breakfast. High ceiling room. Staffs are nice. I got a room with a balcony facing the park which gave nice view. Metro station is about 10-minute walk away. Bus station is very close, so you can take a bus if you don’t want to walk. Central station and Duomo are only few stations away. Supermarket (Carrefour Express) is nearby. Nice hotel.
Comment from Hotel Management
Jul 24, 2016 by Silvana, Hotel Management
Dear guest, we are very happy that everithing was satisfactory during your stay. We hope to welcome you agan in our hotel in the future. kind regards The management
3 out of 5
Recommended
for Everyone
by A verified traveler

No too many places around to eat

Posted Jun 8, 2016
Not too many places to eat. Metro quiet near. Very good breakfast. Excellent assistant at breakfast
Comment from Hotel Management
Jul 8, 2016 by Silvana, Hotel Management
Dear guest, actually there are many nice restaurants near the hotel, I'm sorry you hadn't the right information. Thank you from the bar assistant! Kind regards The managemet
4 out of 5
Recommended
for Couples
by A verified traveler from Hertfordshire

Very Good for 3star..

Posted May 2, 2016
Pros: Very friendly staff!
Cons: Breakfast a bit of selection but all good for 3star
Location: Not to bad near Loretto Metro a few stop from duomo near the Linate Airport by bus or metro.
Very Good for 3 star! helpful reception also room comfort is good will recommended this hotel.
Comment from Hotel Management
May 29, 2016 by Silvana, Hotel Management
Dear guest, thank you for your positive comment. We are pleased everithing went good in your stay. We hope to have you as our guest in the future. Best regards The management
4 out of 5
by Marc from Glasgow

Top marks for this hotel

Posted Mar 3, 2016 on Hotels
Great wee hotel. Very friendly and very helpful stafg
Comment from Hotel Management
Mar 5, 2016 by MANAGEMENT, Hotel Management
Dear Guest, thank you very much for your positive review. Kind regards from all the staff of the Hotel Florence
5 out of 5
by Boris

Posted Feb 18, 2016 on Hotels
Comment from Hotel Management
Apr 23, 2016 by MANAGEMENT, Hotel Management
Thanks a lot
4 out of 5
by Alexandru from Bucharest

good stay

Posted Dec 10, 2015 on Hotels
I have stay here for 5 nights. Room was very clean and big,breakfast was good and the staff very nice.
Comment from Hotel Management
Feb 13, 2016 by MANAGEMENT, Hotel Management
Dear guest, thank you very much for your positive valutation from all of us! We wish to have you as our guest again in the future. Best regards The management