We received exceptionally good service from Maria (the manager) from the moment we arrived. All of the staff were consistently friendly and helpful. The hotel is modern and tastefully appointed. Our room was spotlessly clean everyday. The included breakfast was a simple continental breakfast that kept us going easily past lunchtime. The location is good, close to both metro and tram/bus, supermarkets and a couple of reasonable restaurants (check out Ichimi for great sushi at very reasonable prices). All in all, hotel Lossana was a big highlight for our stay in Milan, thanks Maria and team!!