Our stay at this hotel was brief, and a much needed respite during our travels (my husband and I). The hotel staff were kind, accommodating, and the facilities were fantastic. We really only had one negative experience. The woman behind the bar in the complementary breakfast area. My husband and I, paying customers at the hotel, walk up to the bar and order two espressos. I clearly see the machine behind her. But she looks at me and gestures with her head towards the automatic machine on the table in front of us and says "there's a machine right there." I wanted to say "then what in the world are you there for? Decoration?" But I brushed it off. That us until a group of Italians walked in. They were from the town, and they all knew her by name. Might I note, NOT customers of the hotel. Not only does she start making them coffee, and letting them help themselves to the hotel'a free breakfast bar, but she brings the coffee to their table on trays. This is not just cultural, but incredibly rude, as my Italian father observed when I told him the story. It made me ashamed to call myself Italian.