Ratings based on 231 Verified Reviews

3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Toronto, Canada

Average Hotel

Posted Jun 15, 2017
Pros: Location was ideal.
Cons: Change the tables from black to white or clear. Fix that awful sewage problem.
Location: Shopping is just a minute away. Hotel is about a 15-20 minute walk from the train station. Metro is a minute away.
I was most excited about staying at this hotel, but out of the 4 hotels that my husband and I stayed at during our Italy trip, this was the most disappointing. I really dislike complaining and I'm very easy to please, so I truly feel awful about writing this review. When we got in, reception was ok. They weren't over-friendly, but they weren't rude. They didn't make up the room to its fullest. It looked like they essentially did a quick tuck of the sheets. They didn't even put on the bed runner. It was in the closet - probably from the previous guests. The little toiletries that came with the room, in the washroom, with were all dusty. It's nice and modern, but unfortunately, with black tables, dust is really visible. I did not want to put anything on my side table because it was covered in dust. I know they dusted it, but there was dust coming from the sheets and again, with black, dust is extremely visible. The number one complaint I had was the smell. Our room was absolutely disgusting. It smelled like there was a sewage problem and there was a serious "waste" clog...it was just the worst thing I've ever smelled at a hotel. Again, I do not like to complain, so we endured it for 3 nights. I can't even properly describe how awful that smell was. The location of the hotel was great. It was 1 minute away from the metro stop and from Corso Buenos Aires, which is the best shopping strip. Breakfast selection was great, but scrambled eggs were not good.
5 out of 5
Recommended
for Everyone
by A verified traveler from liverpool

lovely boutique hotel, great lovation

Posted Apr 10, 2017 on Ebookers
had a fabulous 2 night stay. metro station nearby , ease of access to all attractions, hotel very clean and modern, staff very helpful. would stay here again if visiting Milan. Recommend a day trip to Lake Como amazing trip.
Comment from Hotel Management
May 21, 2017 by Gm Massimo Bonanno, Hotel Management
Dear guest thank you for sharing with us your very nice review, and me and all the staff we are waiting to host here again. See you soon Massimo Bonanno General Manager Hotel Napoleon
4 out of 5
by A verified traveler

Boutique hotel small and comfortable

Posted Mar 30, 2017 on Hotels
Small comfortable boutique hotel Personal Near shopping Great breakfast 20 minutes to DUOMO Metro nearby
5 out of 5
by christina

Wonderful

Posted Mar 18, 2017 on Hotels
Excellent hotel, staff and location.
5 out of 5
by Jocelyne

Posted Mar 18, 2017 on Hotels
Excellent stay at Hotel Napoleon, great design throughout, attentive staff, comfortable room and tasty breakfast
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 9, 2017 on Hotels
5 out of 5
by A verified traveler

Great Find

Posted Jun 27, 2016 on Hotels
Beautifully designed boutique hotel near Central Train Station. Excellent breakfast with many choices. Quiet, clean room. Staff gracious and most helpful. I badgered them with many questions and they were always most kind in helping me solve my problems. Recommended most highly.
2 out of 5
by A verified traveler from Windsor

Don't believe the reviews

Posted Jun 27, 2016
The hotel lies, no room service, bedding is made but not changed. No kettle to make tea or coffee, rubbish breakfast. Expedia did not mention the tourist tax and this way high after 8 days. Ridiculous, don't stay here.
4 out of 5
by THERESA

This traveler left a rating score only Posted Jun 9, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 23, 2016 on Hotels