Exterior

Reviews of London Hotel

2 out of 5
London Hotel
Via Rovello 3, Milan, MI

Reviews

7.4

Good

Rating 10 - Excellent. 169 out of 623 reviews" "
Rating 8 - Good. 227 out of 623 reviews" "
Rating 6 - Okay. 126 out of 623 reviews" "
Rating 4 - Poor. 60 out of 623 reviews" "
Rating 2 - Terrible. 41 out of 623 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eddy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and near to the Duomo and easy access to the metro and trenord. Rooms were a bit tight for 2 people but the courteous staff more than made up for that.
Stayed 4 nights in Feb 2024

10/10 Excellent

Agustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, great central location but what I liked the most is the very friendly staff. Great customer service! Torneremo presto!!! Grazie!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Kana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staffs who I have communicated are really friendly and helpful. They tried to give me much information to enjoy during my stay.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, amazing location
Stayed 2 nights in Nov 2023

10/10 Excellent

Marineth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very small very uncomfortable for person of USA. However, the hotel is in a great area. the personal is amazing very friendly very helpful they make you feel in a great hotel. If i go to Milan I will go to the same hotel.
Stayed 2 nights in Oct 2023

6/10 Okay

Brendan

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It was not clear that it was a shared bathroom. Rooms are out dated. Pictures where of rooms that where renovated.
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but very small rooms
Stayed 1 night in Oct 2023

6/10 Okay

Kfir

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Campos

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Part of the hotel has been remodeled. We were register in a room with closet broken with not doors. There was not drawers during close to two weeks we have to maintain our clothes in suitcases. Wall paper torn. Bathroom tiny.
Stayed 13 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind staff. Clean room and excellent location
Stayed 4 nights in Sep 2023
Response from Tony on Oct 1, 2023
Dear Sir,we thank you.Regards

10/10 Excellent

Yeshitla, San Francisco

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In side the room is not what I was expected. Carpet smells bad . Washroom is small . The shower extremely small one regular size adult person can not fit
Stayed 1 night in Sep 2023

6/10 Okay

Nathan

Liked: Amenities
Lovely staff and great area. Budget hotel and very old
Stayed 2 nights in Sep 2023

8/10 Good

Nick

Traveled with group
Liked: Cleanliness, staff & service, amenities
Front desk was outstanding!!!!!
Stayed 2 nights in Aug 2023
Response from Tony on Aug 19, 2023
Dear Sirs,we thank you.We hope you can com,e to Milan back at our HotelSincerly

10/10 Excellent

Mahiro

Traveled with family
Liked: Property conditions & facilities, room comfort
NI
Stayed 2 nights in Aug 2023
Response from Tony on Sep 2, 2023
Dear Sirs,we thank you.Regards

4/10 Poor

Ambar

Disliked: Amenities, property conditions & facilities
Extremely small space, the ac did not work properly
Stayed 1 night in Aug 2023
Response from Tony on Sep 2, 2023
Dear Sir,we thank you for thank you for reporting

10/10 Excellent

Randal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Visit
Great base for Milan with very friendly staff, definitely will be staying again!
Stayed 3 nights in Jul 2023
Response from Tony on Sep 2, 2023
Dear Mr Randall,we thank you for your opinion

10/10 Excellent

Anne

Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amar was amazing
A great little hotel in central Milan that was worth it. Their secret is Amar, who was an amazing concierge, barista, and bartender. He speaks many languages and was welcoming and friendly to all. Having such a positive person be the first person guests see is a great choice. FYI, hotels in Italy do not have irons in guestrooms so be prepared. I saw one guest (who was not Italian) get upset about this but Amar handled it with great aplomb.
Stayed 5 nights in May 2023

2/10 Terrible

Imitiaz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
The rooms are like small boxes. It is overly priced due to location. Please avoid there much better hotels nearby
Stayed 2 nights in Jun 2023

10/10 Excellent

Sarah Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed with my 15 year old son for three nights in June. Lovely hotel in a super location. Room was dated but very clean. Staff are very nice and helpful. I really enjoyed my stay here and would recommend to friends. A special mention to Omar who gave us some great advice on places to visit:-)
Stayed 3 nights in Jun 2023

8/10 Good

Susan

Stayed 1 night in Jun 2023

10/10 Excellent

Erik

Stayed 1 night in May 2023

10/10 Excellent

Pauline

Stayed 1 night in May 2023

10/10 Excellent

Ramiro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
RUIDO EN LA HABITACION... TODO LO QUE SUCEDE EN EL PASILLO O AL CERRAR LA PUERTAA DE OTRA HABITACION, SE ESCUCHABA EN MI HABITACION
Stayed 2 nights in Apr 2023

10/10 Excellent

David

Stayed 2 nights in May 2023

2/10 Terrible

Lynn

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Milan stay
I did not realise that there was no bathroom in the room. Temperature control was nonexistent. The staff were helpful. Excellent restaurant across the street. I had two wonderful meals there. Took a day trip to Bellagio and Lake Como which were beautiful.
Stayed 2 nights in Apr 2023

8/10 Good

Martha, Geneva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very central. Property was small but very clean and looks new. The staff were very friendly and helpful. My friend was in a little accident when we were out, the night manager assisted us and ensured he will help if we needed anything.
Stayed 1 night in Mar 2023

10/10 Excellent

Annabelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The receptionist is nice. The room is old and perhaps need to be upgraded however the room is clean but the Washroom is too small.
Stayed 1 night in Feb 2023

10/10 Excellent

Abdulla, Doha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic welcome.
Stayed 1 night in Feb 2023

4/10 Poor

Aurora

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything is fine , but the bathroom very small .

10/10 Excellent

DANIEL

Liked: Staff & service, amenities, property conditions & facilities
Clean, new facilities. Friendly staff. Accessible to attractions.

2/10 Terrible

Valentina

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The space is so little you can even move, there is a light who don’t let me sleep at all. I’m so glad I only booked one night in that awful place
Stayed 1 night in Dec 2022

10/10 Excellent

Kamran

Stayed 1 night in Dec 2022

10/10 Excellent

Randal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with a lot of heart
Fantastic, small hotel, in the heart of Milan. Super friendly and very efficient service from a team of excellent staff. This 2-star hotel punches far above its weight and is a perfect base for a business trip or a short city break in Milan.
Stayed 4 nights in Dec 2022

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Superbly located, very clean, quiet and comfortable. The service is fantastic and the staff are all excellent. A perfect hotel for business and or short breaks in the city.
Stayed 5 nights in Nov 2022

10/10 Excellent

tracy, pacific grove

Stayed 1 night in Oct 2022

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely & clean
Stayed 2 nights in Sep 2022

8/10 Good

Jean-Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the prize. Very clean, convenient. Tiny room but fine for a short stay. The staff is helpful and extremely friendly. Walking distance to Duomo etc
Stayed 1 night in Sep 2022

6/10 Okay

Gemma

Liked: Cleanliness, staff & service
Did not getvwhat I paid for...
I stayed 2 days, the front desk was very helpful. The tiny room was fairly comfortable, the bathroom was even tinier; square verson of cruise ship bathroom... had to squeeze through door to get into shower bench(seriously).... If I had waited last minute I would have paid less for the room as I saw same rooms advertised for less the day I arrived. Room was overpriced...
Stayed 2 nights in Sep 2022

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2022

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service
Budget friendly hotel in Centro Storico.
Great location and price. Budget friendly, clean hotel that might not meet North American standards for size of shower and quality air conditioning. Overall, we enjoyed our stay as it suited our needs. Staff were very friendly and helpful.
Stayed 1 night in Sep 2022

10/10 Excellent

Rosalva

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

8/10 Good

Wong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room is small but manageable. Clean.
Stayed 2 nights in Jul 2022

4/10 Poor

Rhys

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
I don’t mind cheap and cheerful, but expensive and rude I don’t enjoy. Staff are very rude and unprofessional. I booked for myself and guest, explaining (and paying) on check in my friend would arrive after me, apparently all ok. When they arrived, they interrogated them and I had to come to reception to confirm my booking etc and provide further identification. For some reason, this took 10 mins to check ID and allow my friend to enter. Staff wear gym clothes, also confirming the lack of professionalism. The room came with a kettle, great, but no cups, coffee or tea. Warning that not all floors are renovated as shown in the photos, some rooms are still old 1980s.
Stayed 1 night in Jun 2022

10/10 Excellent

Joan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definite Thumbs Up
Amazing staff! This location is very central and the facility is super clean and comfortable. I would stay here again in a heartbeat.
Stayed 2 nights in Jun 2022

4/10 Poor

Dora

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was nice and helpful. The area of the hotel is close by to the Duomo which was the main reason of our stay so that's good. The room itself was pretty horrible for the 2 night stay for what we had to pay. It did not look at all like the photos shown... It was a room that had someone's great-grandmother's old furniture. We also had to share the toilet (located in the hallway) with other rooms, which we did not know about. The shower was next to the bed in the bedroom, the sink and hairdryer also located in the same bedroom. It's one room with shower and sink. No separation, nothing. The walls are in horrible condition; there was a little terrace which we kept close as the 'view' was pretty horrid, looking at the external parts of ACs and whatnots. The whole experience put a stamp on our stay in the city, luckily we only spent a night and a half there. The staff though was very helpful and obviously the condition of the hotel is not their fault. It's just the actual room that was of a nightmare. If you have another option when planning your visit: go with that other one.
Stayed 2 nights in Jun 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, helpful staff
We asked to change rooms because it was on the top floor and we did not like the bathroom. Staff were really helpful, and we moved to another room with no fuss. This is our second visit to hotel London, and we'll use it again. 24 hour reception was useful because our flight arrived late the first time we came. The location is brilliant and prices are good.
Stayed 2 nights in May 2022

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a really cute place with an excellent location. It's basic and not very fancy but the service was excellent and so is value for money.
Stayed 2 nights in Mar 2022