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Reviews of Maison Milano | UNA Esperienze

4 out of 5
Maison Milano | UNA Esperienze
VIA Mazzini, 4, Milan, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 693 out of 1000 reviews" "
Rating 8 - Good. 224 out of 1000 reviews" "
Rating 6 - Okay. 53 out of 1000 reviews" "
Rating 4 - Poor. 13 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emmanuel C C

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great, just two minutes to the Duomo. Nice rooms, great staff service. They clean room twice every day which is a pleasant surprise!
Stayed 4 nights in Mar 2024
Response from Ernesto Noschese - Hotel Manager on Mar 25, 2024
Dear Emmanuel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Jiyeon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is very close to Duomo and metro. Hotel was very clean and safe. I will stay here again next time.
Stayed 6 nights in Mar 2024
Response from Ernesto Noschese - Hotel Manager on Mar 20, 2024
Dear Jiyeon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Jose

Disliked: Staff & service, amenities, property conditions & facilities
Worst hotel ive stayed at in years, the hotel is located next to a hotel or night club and will play loud music all night long. You can even hear the people yelling and talking to each other. I told the manager and he seemed aware od the situation and called the club to tell them to lower music, music did not stop. No sleep and when i asked about refunsing and going to another hotel they said no refunds. TERRIBLE HOTEL AND THEY DONT CARE ABOUT THE GUESTS
Stayed 2 nights in Mar 2024
Response from Ernesto Noschese – Hotel Manager on Mar 19, 2024
Dear Mr. Jose,Thank you for spending time to leave a review of your recent stay with us, at the same time we are sorry that it was not to your satisfaction.Our goal is to offer to all our Guest a dream stay and make You feel at home and when this doesn't happen it makes us very sad.The well-being of our Guests is at the top of the pyramid, we hope that you will give us a second chance. In case you want to come back here, please contact us directly, we will do our best to make your stay special and unique.At Your disposal.Best Regards,

8/10 Good

Shen Min

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
location is great
Stayed 1 night in Feb 2024
Response from Ernesto Noschese - Hotel Manager on Feb 28, 2024
Dear Shen Min,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Agavni

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Poor breakfast… noisy street, couldn’t sleep at all, the room was hot. The bed is very comfortable and great location, staffing are excellent.
Stayed 1 night in Feb 2024
Response from Ernesto Noschese - Hotel Manager on Feb 26, 2024
Dear Agavni,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional position: Piazza Duomo is just around the corner and the underground station few steps away from hotel entrance. Spacious room welcomes your staying. Reception courtesy is above the expected standard. Great experience. I will book again this place without any hesitation.
Stayed 3 nights in Feb 2024
Response from Ernesto Noschese - Hotel Manager on Feb 18, 2024
Dear Andrea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Csaba

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very good place to stay in Milano
Stayed 2 nights in Feb 2024
Response from Ernesto Noschese - Hotel Manager on Feb 11, 2024
Dear Csaba,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto Noschese - Hotel Manager

10/10 Excellent

Lilit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ernesto Noschese - General Manager on Feb 20, 2024
Dear Lilit,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards.

10/10 Excellent

Vesta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service when we check in.
Stayed 1 night in Jan 2024
Response from Ernesto Noschese - Hotel Manager on Jan 31, 2024
Dear Vesta,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto Noschese - Hotel Manager

8/10 Good

BENJAMIN, thornhill

Traveled with partner
Liked: Cleanliness, staff & service
location great
Stayed 4 nights in Jan 2024
Response from Ernesto Noschese - Hotel Manager on Jan 28, 2024
Dear Benjamin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Shayan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff, wonderful location and overall nice place to stay when visiting Milan.
Stayed 2 nights in Jan 2024
Response from Ernesto Noschese - Hotel Manager on Jan 20, 2024
Dear Shayan, Thank you for taking the time to share your impressions with regard to your recent stay at MAISON MILANO. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost.Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future.Best Regards.

10/10 Excellent

George

Stayed 2 nights in Jan 2024
Response from Ernesto Noschese – Hotel Manager on Feb 7, 2024
Dear George,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,

10/10 Excellent

cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, excellent and friendly staff, very accomodating. Will def come back here tor my next trip!
Stayed 2 nights in Jan 2024
Response from Ernesto Noschese - Hotel Manager on Jan 14, 2024
Dear Cristina, thank you for taking the time to share your impressions with regard to your recent stay at MAISON MILANO. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost.Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,

10/10 Excellent

Moez

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Ernesto Noschese – Hotel Manager on Jan 24, 2024
Dear Moez,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023
Response from Ernesto Noschese – Hotel Manager on Jan 24, 2024
Dear Deborah,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

ABDULLA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great location nearby the Dumo the staff are really helpful and friendly
Stayed 4 nights in Dec 2023
Response from Ernesto Noschese - Hotel Manager on Jan 2, 2024
Dear Abdulla,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Erol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ernesto Noschese - Hotel Manager on Feb 20, 2024
Dear Erol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards.

2/10 Terrible

Mei

Stayed 3 nights in Dec 2023
Response from Ernesto Noschese – Hotel Manager on Jan 7, 2024
Dear Mrs Mei at Maison Milano we pride ourselves on a high level of service and care shown towards our guests; however, it would appear that on this occasion we let ourselves down. We are not proud when we fail to delight our guests. I would like to thank you for bringing your observations to our attention as your comments have given us the opportunity to know about our shortcomings so that we can learn and do better next time.Thank you for choosing to stay at Maison Milano and we do hope we will have the opportunity to welcome you back to the hotel in the near future.Best regards,

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We absolutely loved our stay here. It was close to all the attractions. We were right in the hustle and bustle of the city.
Stayed 2 nights in Oct 2023
Response from Ernesto Noschese - Hotel Manager on Dec 14, 2023
Dear Craig,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Elon

Stayed 1 night in Oct 2023
Response from Ernesto Noschese – Hotel Manager on Jan 24, 2024
Dear Elon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Edward

Traveled with partner
Liked: Staff & service
Location!!!
Stayed 3 nights in Dec 2023
Response from Ernesto Noschese - Hotel Manager on Dec 14, 2023
Dear Edward,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay, great service!
Francesco at the front desk was amazing! Very helpful and very friendly. We would stay at this hotel again just based on the service and location. the room was very nice, just not top of the line. But it was very clean and comfortable so no real complaints.
Stayed 1 night in Oct 2023
Response from Ernesto Noschese - Hotel Manager on Dec 14, 2023
Dear Christopher,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Lucio

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent reception and service! Room was lovely
Stayed 1 night in Nov 2023
Response from Ernesto Noschese - Hotel Manager on Nov 28, 2023
Dear Lucio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
The hotel was so conveniently located near the Duomo and other places of interest. The staff was incredibly helpful with everything. They helped with train tickets, dining reservations, and even opera tickets. They were always available and willing to help with both large and small inquiries. The room was wonderful, but the staff is what really made the difference. Highly recommend.
Stayed 2 nights in Nov 2023
Response from Ernesto Noschese - Hotel Manager on Nov 28, 2023
Dear Terri,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Ethan

Liked: Cleanliness, staff & service, room comfort
Great location
Great location and helpful staff. Only down side the Wi-Fi was so slow it was unusable.
Stayed 2 nights in Nov 2023
Response from Ernesto Noschese - Hotel Manager on Nov 13, 2023
Dear Ethan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mario Jr

Stayed 2 nights in Nov 2023

10/10 Excellent

Stan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy area next to the Duomo. Excellent access to metro, buses, restaurants and shops. Wifi is spotty so ask for a hotspot and theyll hook you up. Room was enormous and elegant.
Stayed 3 nights in Oct 2023
Response from Ernesto Noschese - Hotel Manager on Nov 4, 2023
Dear Stan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mario

Traveled with partner
Excelente costumer services. La habitación perfecta , muy buena ubicación,
Stayed 1 night in Oct 2023
Response from Ernesto Noschese - Hotel Manager on Nov 2, 2023
Estimado Mario,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,

10/10 Excellent

Valerie

Stayed 1 night in Oct 2023

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
What a great find. Everything was above my expectations. The place is very clean and well furnished. The location couldn’t be better. You are right by the Duomo. What made it even better is the service everyone was extremely helpful and nice I highly recommend this property
Stayed 1 night in Oct 2023
Response from Ernesto Noschese - Hotel Manager on Oct 28, 2023
Dear Dario,Thank you for choosing to stay at MAISON MILANO and for sharing your recent experience with us.It was a great pleasure to read that you appreciated our hospitality, your comments will be definitely shared with the TeamThank you also for sharing your valuable feedback and please be assured that we already took in consideration your comments.Looking forward to welcoming you back at your next visit in Milan.Sincerely,

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for site seeing
Stayed 1 night in Oct 2023
Response from Ernesto Noschese - Hotel Manager on Oct 27, 2023
Dear Frank,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Julian

Stayed 1 night in Oct 2023

6/10 Okay

Wai Hng

Traveled with partner
Liked: Staff & service
This property is getting old and needed some refurbishment, no proper cups in room. Only paper cups. Amenities not stocked up daily. Carpet is old and walls mildew stains. However staff were all friendly and helpful and location is at the heart of Duomo, near metro and our favourite Peck gourmet shop.
Stayed 5 nights in Oct 2023
Response from Ernesto Noschese - Hotel Manager on Oct 19, 2023
Dear Wai Hng Ngow Thank you for spending your time to share your experience with us, we really value our customers' feedback as it allows us to do always better. We regret to read that you were not fully satisfied with your stay at Maison Milano because we constantly work to make our clients feel welcome and towards meeting their expectations hence we regret not having succeeded at this time.Please accept our apologies for what was not in line with our standard of quality.We do hope to have the opportunity to welcome you back at Maison Milano and we thank you for your valued patronage. Regards,Ernesto Noschese – Hotel Manager

6/10 Okay

Edmund

Liked: Cleanliness, property conditions & facilities
We were told that we had been upgraded upon arrival; that was not the case. We received what we reserved. The comment seemed ta failed attempt to make us feel special. Housekeeping was average; some things not attended to but nonetheless satisfactory. While the location is close to the Duomo di Milano, the area is heavily congested, bith pedestrian and vehicular.
Stayed 3 nights in Sep 2023
Response from Ernesto Noschese - Hotel Manager on Oct 17, 2023
Dear Edmund, Thank you very much for sharing your feedback regarding your stay at Maison Milano. I personally checked that you were granted a free upgrade from a Junior Suite to a Suite room, as promised. However, we regret to learn that we were not able to meet your expectations at this time. At Maison Milano we are committed to ensure that our guests feel special and comfortable and we take into great consideration all the feedback that they provide to us. We hope that we will be able to show you our great level of service should we have the chance to welcome you back to Maison Milano in the near future. Warm regards

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very comfortable bed/pillows and wonderfully fluffy towels. Super convenient to the subway and local trolley transportation and perfect location for the duomo and restaurants, museums, etc. staff was super helpful.
Stayed 1 night in Oct 2023
Response from Ernesto Noschese - General Manager on Oct 12, 2023
Dear Sally,Thank you for the time you dedicated in writing a comment regarding your recent stay at MAISON MILANO.It is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe are looking forward to welcoming you again in the near future.Yours sincerely,Ernesto Noschese - Hotel Manager

2/10 Terrible

Jewel

Traveled with family and small children
Disliked: Staff & service, amenities
The rooms displayed on the website of this hotel are different from the actual rooms and are not worth staying in.
Stayed 2 nights in Sep 2023
Response from Ernesto Noschese – Hotel Manager on Oct 9, 2023
Dear Jewel at Maison Milano we pride ourselves on a high level of service and care shown towards our guests; however, it would appear that on this occasion we let ourselves down. We are not proud when we fail to delight our guests. I would like to thank you for bringing your observations to our attention as your comments have given us the opportunity to know about our shortcomings so that we can learn and do better next time.Thank you for choosing to stay at Maison Milano and we do hope we will have the opportunity to welcome you back to the hotel in the near future.Best regards,

10/10 Excellent

Kamelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location for shopping, site seeing and night life. Staff are amazing! So since and accommodating
Stayed 1 night in Sep 2023
Response from Ernesto Noschese - Hotel Manager on Oct 2, 2023
Dear Kamelia,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Krystal

Liked: Property conditions & facilities
Great staff, great room and very central
Stayed 2 nights in Sep 2023
Response from Ernesto Noschese - Hotel Manager on Oct 2, 2023
Dear Krystal,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto Noschese - Hotel Manager

6/10 Okay

Raed

Stayed 2 nights in Sep 2023
Response from Ernesto Noschese - Hotel Manager on Oct 2, 2023
Dear Raed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto Noschese - Hotel Manager

2/10 Terrible

MIHRAN

Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service
Stayed 8 nights in Sep 2023
Response from Ernesto Noschese - Hotel Manager on Sep 10, 2023
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Kenneth

Traveled with group
Liked: Staff & service
Disliked: Room comfort
Overall a bit disappointed
Overall was a bit disappointed in our stay. Though the staff was very nice and the location prime there were some issues with the hotel. We had a Junior Suite and the Air Conditioning was broken (it was ~36C / 97F during our stay). The WiFi also did not reach out room and you had to stand at the door to get any sort of signal. There also seemed to be some electrical issues as the wall lights could not be turned off with the controller and we had to physically unscrew the light bulbs to darken the room.
Stayed 2 nights in Aug 2023
Response from E.N. on Sep 1, 2023
Dear Kenneth Thank you for spending your time to share your experience with us regarding your last stay at Maison Milano.We apologize if on this occasion, we have failed to reach your expectations but we can assure you that your experience is not indicative with our usual standard of service, quality and delivery. We do appreciate your comments, as this will hopefully enable us to do always better in the future. We hope to have the possibility to accommodate you once again in the next futureErnesto Noschese – Hotel Manager

10/10 Excellent

Shiyun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very conveniently located
Stayed 5 nights in Aug 2023
Response from Ernesto Noschese - Hotel Manager on Aug 27, 2023
Dear Shiyun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Benoit

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was outstanding and very helpful
Stayed 3 nights in Aug 2023
Response from Ernesto Noschese - General Manager on Aug 23, 2023
Dear Benoit,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Raya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay. I am picky, but when it comes to hotels, all I need is a nice clean room, enough space for luggage, and to feel safe. That’s exactly what we got here. The staff was extremely welcoming and helpful. Room was great, I just wish the mattress and pillows were more comfortable and that the towels were fresh (you can feel how many miles they’ve gone through).
Stayed 3 nights in Aug 2023
Response from Ernesto Noschese - General Manager on Aug 17, 2023
Dear Raya, thank you for taking the time to share your impressions with regard to your recent stay at MAISON MILANO. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost.Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location for milan central sites. good value.
Stayed 1 night in Aug 2023
Response from Ernesto N. – General Manager on Aug 17, 2023
Dear Jason,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really central, staff were amazing and gave loads of really good recommendations. Would defo stay here again
Stayed 3 nights in Aug 2023
Response from Ernesto Noschese - General Manager on Aug 14, 2023
Dear Janet, thank you for taking the time to share your impressions with regard to your recent stay at MAISON MILANO. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost.Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,

8/10 Good

Mil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - very central.
Stayed 2 nights in Aug 2023
Response from Ernesto Noschese - General Manager on Aug 12, 2023
Dear Mil,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Staff very friendly.
Stayed 1 night in Jul 2023
Response from Ernesto Noschese - General Manager on Aug 12, 2023
Dear Richard, thank you for taking the time to share your impressions with regard to your recent stay at MAISON MILANO. We are pleased to learn that you had an overall positive experience in our Hotel, with a special mention of appreciation to our staff. We will certainly share your encouraging insight with them, such comments represent a truthful incentive to constantly work at our utmost.Thanking you once more, we look forward to the pleasure of welcoming you again back in the near future. Sincerely,