very basic hotel, dont expect too much
Posted Aug 16, 2016
Hotel location is ok. But the facilities are very basic. My room is very small, I think I booked a double room for single use, however, seems the hotel just gave me a single room. That's ok, I dont really mind. The room is small, so once you open your luggage, then no other space for you to walk.
Safe box is not working, I called twice and I even went to the reception for help, they told me the guy can only come at 2 pm.means i have to wait till 2pm. That's ridiculous to me.
One lamp is not working. The bathroom, after shower, the whole bathroom is flooded..The male manger is very nice, he came and wipe the floor himself. But, I think they should fix it, otherwise, everytime, the guest has to call the reception to dry the floor after shower.
last night I stay there, it was heavy rain, I was stuck in the metro station nearby, maybe 5 mins walking distance. So I called the reception and asked if they can come and pick me up. However, I waited so long, no body came, I have to walk into the heavny rain. When I back to hotel, they told me they don't have an umbrella in the hotel. Excuse me?? I think this is a basic requirement for a hotel right? and this is a so called "4 star" hotel. Very disappointed, to be honest.
So I won't really recommend to stay there
Comment from Hotel Management
Nov 22, 2016 by Elena , Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Milano Solari. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. First of all we are sorry if you did not like the room in which you were allocated and if we could not fix the problems in your room promptly.
Please rest assured that we took the appropriate measures to address the problem and prevent future occurrence.
Please accept our apologies if we could not provide any umbrella when you needed. We have taken good notes of your remarks and will share them all with the Management in order to improve the points mentionned.
We would like to have the chance to get a second possibility to let you change your idea. We really hope to have the opportunity to welcome you again.