Ratings based on 969 Verified Reviews

4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Nashville, TN

Not The Best Bang For Your Buck

Posted May 25, 2017
Pros: The beds were spacious.
Cons: Communication between staff and guest need improvement. Rooms need to be cleaner and the proximity of the hotel to City Center needs to be clear.
Location: A few eateries.
For starters, I was under the impression that this hotel was in the City Center. It was not. It was still a bit of distance to the City Center. There are a few shops or eateries nearby but you will end up probably Ubering everywhere you need to go. Upon check-in, the staff saw that my mother was with me and attempted to charge me an additional per person fee. I explained to the staff that I booked a room with two beds and was not aware of the additional per person charge. After a brief back and forth, the check-in agent said that since I was a VIP guest of Expedia that he would upgrade my room and we would be square. I agreed and continued with check-in. The room itself is nothing to write home about. The walls were quite dirty and full of black scuff marks. There were several flying insects that I killed during my stay in the bathroom and hiding under my lampshade. The breakfast was cold and limited. When I checked out, the staff told me there was a mysterious tax per person, per day. They did not communicate this to me at check-in and Expedia did not have this listed as a fee. I paid, and left my luggage their as I explored the city a bit before my flight. When I returned to collect my luggage, the hotel said that they forgot to charge me the additional fee for bringing my mother as a guest and wouldn't return my luggage to me until I paid the fee. This was an awful experience and it seemed almost like extortion the way they collect fees.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Really no complaints. Very well located and accommodating.
Comment from Hotel Management
May 14, 2017 by Laurent Heras Guerquin -General Manager, Hotel Management
Dear Guest, Thanks for your nice review. We are happy that we covered all your expectations. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from baghdad

nice location

Posted Apr 25, 2017
it is a nice hotel in good location , nice room and beautiful building.
Comment from Hotel Management
Apr 25, 2017 by Laurent Heras Guerquin -General Manager, Hotel Management
Dear Mr Ibrahim, Thank you very much for your nice review , wea re very happy that the stay was enjoyable for you. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Good quality hotel, close proximity to city centre

Posted Apr 22, 2017
Overall, excellent standard of room with friendly staff who are able to speak in several languages. Good breakfast on offer. The hotel is only 5-7 minutes away from the nearest Milan Metro station, although it takes less than 30 minutes to walk to the Duomo (you feel more silly taking the metro for such a short trip). The room is modern, but space is tight. Comfortable bed with good lighting. A mirror somewhere in the room would be useful rather than having to walk to the bathroom every time.... Would easily recommend this hotel.
Comment from Hotel Management
Apr 24, 2017 by Laurent Heras Guerquin -General Manager, Hotel Management
Dear Mr Eddie, Thanks very much for your nice comments. We are rally happy that the stay was enjoiable and that the location was grat for you. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2017
Nothi To complain about my stay. Hotel overall is great.
Comment from Hotel Management
Apr 13, 2017 by Laurent Heras Guerquin -General Manager, Hotel Management
Dear Sir, Thanks very much for your comments. We are happy that the stay was good and confortable. Best regards,
2 out of 5
by A verified traveler

Over priced

Posted Apr 9, 2017
Over priced, I paid close to USD 1800 for 3 nights! The hotel provided only 1 complimentary bottle of water during a 3 night stay, no coffee machine nor kettle in the room, room service charge an extra 10 Euro for your order, breakfast was not included. Room was very small, bathroom was tiny and needs renovation (especially the shower). It was my 3rd visit to the hotel and last.
Comment from Hotel Management
Apr 12, 2017 by Laurent Heras Guerquin -General Manager, Hotel Management
Dear Sir, Thanks for you review, the price was high as you came on the Salone del Mobile week in Milano. For the coffe machine and kettle is only provided for junior suites . the breakfast was included. In any case i'm really sorry we do not covered your expectations of stay.Please feel free to contatc me directly i will be happy to apologize and explain by voice. Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from miami, fl

Awesome location but hard beds

Posted Apr 7, 2017
The room was stuffy and warm. No control on temperature. Centrally controlled from hotels. No iron in room. Pillows were great but bed itself was very hard. Nice an satisfying breakfast and job. From this location to can walk anywhere in the center.
Comment from Hotel Management
Apr 7, 2017 by Laurent Heras Guerquin -General Manager, Hotel Management
Dear Guest, We are sorry to not cover completely your expecations of stay. The temperature is controled by guest on rooms im sorry we didn't show you properly. Thanks for the words regarding Breakfast. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 27, 2017
Close to where I needed to get to. Breakfast was a little plain but adequate.
Comment from Hotel Management
Apr 7, 2017 by Laurent Heras Guerquin -General Manager, Hotel Management
Dear Guest, Thanks for your review , we are happy that location and the breakfast was as per expectations. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted Mar 26, 2017
very friendly stuff and management Internet is not very good need more maintenance for the room and Elevators
Comment from Hotel Management
Apr 9, 2017 by Laurent Heras Guerquin -General Manager, Hotel Management
Dear Guest, Thanks for the words regarding the staff , normally our internete is very good please contact always reception when you have those kind of problems. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Budapest

Nice renovated rooms, close to central station

Posted Mar 21, 2017
I was satisfied with the hotel. It is next to a beautiful park, good for morning jogging. The staff is kind and helpful. Breakfast bufe is plenty, fresh and tasty.
Comment from Hotel Management
Apr 7, 2017 by Laurent Heras Guerquin -General Manager, Hotel Management
Dear Ms Agnes, Thanks for your kind review, as you wrote we are really near to a beautiful park where people can have a nice running. Best regards,