Ratings based on 871 Verified Reviews

3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

No airport shuttle between between 8pm and 6am

Posted Jan 14, 2017
So essentially if you picked this hotel because you arrive late at night and fly out early in the morning next day, this is a wrong choice of hotel - and be prepared to pay additional 40 euro for taxi on top of already more expensive price for being "airport" hotel. My second biggest complaint is that barmen was washing glasses without any soap!!! He just ran his fingers on the glass under the water. Few other minor points: reception hanged up on me when I called from airport, so I had to call twice to get information regarding shuttle. They were not very nice at check in and check out either (subjective, but this is the impression I got). Kitchen was closed 1/2 hour before posted time. The hotel itself is nice, interior design is contemporary and pleasing. Rooms are clean. If management could address the misleading shuttle service and anti-sanitary cleaning practices and train reception staff, this would be a nice place to stay but not as of today.
Comment from Hotel Management
Jan 19, 2017 by Vincenzo Lisacchi, Hotel Management
Dear guest, i would like to apologize if your stay wasn't as you expected. I want to clarify about the shuttle service. It starts every day from 6 to 10 a.m. every 20 minutes. After that time until 11 pm. is on request of the guest. Sometimes there is a bit of traffic on the way, not depending on the hotel, so the waiting-time can change. About the performance of the barman, i can ensure we offer thoroughly clean products to our guests. We are always very flexible about the closing times of bars and restaurant. If the restaurant is closed we have a special menu at the bar. thanks for having highlighted the beauty of our common spaces and our hotel rooms. We will keep in mind your suggestions to improve our services. I hope to welcome you again in our hotel and receive positive feedback for your future stay. Best Regards, Vincenzo Lisacchi General Manager
5 out of 5
by A verified traveler

Highly recommended

Posted Dec 17, 2016 on Hotels
Very nice room. Good breakfast variety. Free airport shuttle every 20 minutes in the morning.
3 out of 5
by A verified traveler

Posted Dec 2, 2016
Cons: The carpet in the room was filthy. The bed was comfortable and bedding nice. It would be better if shuttle ran earlier in the morning.
For an airport hotel there should be a regular shuttle. Many people in the morning had to take an overly priced taxi.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your opinion and feedback about your stay. It's such an honor to receive your compliments that it's our best reward for me and my team. Our gues's suggestions are always welcome and we will keep in mind for the future. We hope to welcome you again in the near future. have a nice stay and best regards, Vincenzo Lisacchi General Manager
5 out of 5
by A verified traveler from Newcastle, UK

Excellent hotel within 15mins of the city center

Posted Nov 24, 2016 on Hotels
great base for city visit
4 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
Comment from Hotel Management
Nov 24, 2016 by General Manager, Hotel Management
Dear guest, We thank you for evaluating you stay. regards, Vincenzo Lisacchi General Manager
2 out of 5
by A verified traveler from US

2 day business trip

Posted Oct 23, 2016
this is a fairly new hotel but they are not able to turn the air conditioner or turn off the heater when it is unseasonably warm. so the room was very warm. the window only opened a crack and was no help. in the elevator everyone complained about the uncomfortable temperature, but the hotel did nothing about it (we asked them to, as did several others). Otherwise, it was OK. The room furniture was clean and fairly comfortable, if a few notches below Ikea. The pasta in the restaurant was good, as was the breakfast. All in all, it could have been much better. Waking up sweaty is a real downer.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dear guest, thank you very much for your comment about your stay in our hotel. The hotel has a central heating system; in this period of the year, being the lowest temperature, it is activated and the air conditioning can not be used. The air conditioning is activated only in the warmer periods during the year. Usually you can just turn off the heater and wait a few minutes before the room to cool down. We usually recommend turning off the heating because the rooms are already hot enough. We hope to welcome you again in the near future and let you try all our services and convey our positive attitude. Best Regards, Vincenzo Lisacchi General Manager
3 out of 5
by A verified traveler from Seattle

Decent place to stay if flying out of Linate

Posted Oct 17, 2016
Pros: Proximity to the airport and the tram into the city.
Cons: The hotel staff could have been nicer.
Location: Took the tram located across the street from the hotel into downtown Milan (30 minutes).
This is a standard airport hotel, but at a good price. The hotel staff could be friendlier, but all in all they were able to help us with our room, etc.
Comment from Hotel Management
Nov 8, 2016 by Vincenzo, Hotel Management
Dear Guest, We thank you for your stay and for your comments. We apologize for the attitude of our staff that was not at the high of your expectations. We remain at your disposal and we send our best regards, Vincenzo Lisacchi General Manager
4 out of 5
for Business Travelers
by A verified traveler from Merida, Mexico


Posted Oct 15, 2016
While the hotel is short distance from the airport it runs a shuttle every 20 minutes. When the time between shuttles is that long the driver should assure that everyone is non board. The shuttle looks like a delivery van (the side windows are obscured). It was drizzling and I was under the cover of the motor lobby. I say what looked liked like a hotel delivery vehicle pull out at 8am. I did not realize it was the shuttle that left me waiting for another 20 minutes.
4 out of 5
for Everyone
by A verified traveler

Good Value for the Price we Paid

Posted Oct 10, 2016
Convenient to the airport. Attentive Staff. Very nice stay.
2 out of 5
by A verified traveler from palm springs

rude no way is this a four star property

Posted Sep 30, 2016
Pros: location airport shuttle
Cons: staff interaction with guests clean mold out of shower
Location: find another hotel
check in desk was disorganized. staff rude and unhelpful. resented being asked for help with Internet connection. female desk staff seemed too busy trying to flirt with traveling businessmen than to accommodate other guests. then they said their computer and printer were problematic and best not try to print boarding passes. bathroom not clean and mold around base of shower. one small bar of soap for two guests. shuttle van to airport fast and efficient
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dera guest, thank you for writing your impression about your stay. It's very important to know what do you think about our hotel and our services. I'm sorry if something went wrong during your check in. Please accept my sincere excuse. We usually try to give to all our customers a special service and attention, in order to make your permanence more enjoyable. I'm sorry if, in this case, it didn't happen. I would like to ask you if you want to write us your personal details in order to understand which was the problem of the waiting and to do something in order to guarantee that a similar situation will not happen anymore. You can write to the following email address H1137@ACCOR.DOM. I hope to welcome you again and let you change mind about us. Thank you for choosing Novotel. Best Regards, Vincenzo Lisacchi General Manager