My son is 17 but i did want him to sleep in a child's bed, since he is quite big. Therefore I have booked and paid for a room for 3 adults. To my surprise we were given a very small room for two people and with an extra converted small couch. I have complained about the room and they sent us chocolates ! Then they gave us an 8 Euro discount on our restaurant bill. That's not the way to treat a repeat customer and i did not get the service i paid for. After some further research, now i know that there are much nicer hotels for same amount of money. Look for better hotels...
Comment from Hotel Management
Feb 16, 2017 by The Hotel Management, Hotel Management
First of all thank you for taking the time to share your recent experience at Rosa Grand Milano - Starhotels Collezione.
We are sincerely sorry to hear that your stay with us was disappointing and not as pleasant as expected.
We were very booked during that days so for us was not easy to provide a different solution for you family.
We apologize as well if we were not able to meet your expectations when offering a compensation or a special treatment for a future stay, but we genuinely thought this could be a good chance for us to provide a more comfortable and better experience with us.
We really hope you will grant us another opportunity and promise since now that we will do our best to make your stay at Rosa Grand Milano a memorable one.
We send our warmest regards,