Ratings based on 1,057 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Nice Hotel but...

Posted May 20, 2017
Pros: the place
Cons: the bathroom
Location: Il Duomo is only 1/2 block away No matter what you do, do not miss the roof of Il Duomo it is more impressive than the inside
The hotel looks small but it is very big. To get to your room is like going through a maze (if your room is not close to the elevator) The staff was supper friendly and helpful and nice Very clean Very quiet in the rooms Everything worked properly and you can't beat the location 1/2 a block from Il Duomo But the bathroom was another thing. The face towels are hung right next (I mean next as to almost touching) the toilet. The shower handle is in the middle of the shower right where the water shower comes out, so if you move at all you close the facet and the faucet for the sink is so close to the counter that there is no way you can open the faucet and not getting the counter wet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted May 14, 2017
The hotel was good , but not perfect . It was noise , the reception people were un comfort with the guest.
Comment from Hotel Management
May 15, 2017 by The Hotel Management, Hotel Management
Dear Guest, thank you so much for sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Expedia. We are glad to see our hotel met your expectations, even though not completely. We are really sorry to read your comment regarding the reception and for this we would love to have more information about it in order to investigate with our colleague about what happened. We are looking forward to welcoming you back again in the heart of Milan. With our best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Best location with modern amenities

Posted May 14, 2017
I traveled alone for the first time. This hotel had everything I needed. It was behind the Duomo and central to everything I wanted to see. I highly recommend this place.
Comment from Hotel Management
May 14, 2017 by The Hotel Management, Hotel Management
Dear Liz, It’s such a pleasure to read your kind words regarding the Rosa Grand Milano – Starhotels Collezione and its staff, but most importantly, for dedicating some of your personal time to us. We are very happy to have contributed to making your stay in Milan a memorable one. We are absolutely delighted to know that you enjoyed our central location in the heart of Milan that makes it so convenient for our guests to explore the main city attractions. We are looking forward to welcoming you back again in the heart of Milan. With our best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Emma

Posted May 9, 2017
The location is excellent the room very close to Duomo and all the shopping area. The room size is good the only one thing I found the dust bin is not cleaned and can found serval empty bottles of waters not collected.
Comment from Hotel Management
May 11, 2017 by Manager, Hotel Management
Dear Emma, It is such a pleasure to read your kind words regarding the Rosa Grand Milano – Starhotels Collezione, but most importantly, for dedicating some of your personal time to us. We are really glad that you appreciated our central location in the heart of Milan which makes it extremely convenient for our guests to explore the main city attractions. We are also very pleased to read that you enjoyed our newly refurbished rooms that guarantee an extra comfort to our guests. Nevertheless we apologize for the cleaning servies in the room. We have highlighted this matter to the housekeeping department. We all look forward to welcoming you again in our property. Our best regards, The Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2017
Perfect location;excellent room comfort and very good breakfast.i would definetely recommend this hotel.
Comment from Hotel Management
May 2, 2017 by guestrelations, Hotel Management
Dear Valued Guest, Thank you for sharing your lovely feedback on Expedia. We are delighted to know that you enjoyed our comfortable rooms and our central location in the heart of Milan. We are also very glad to read that the breakfast experience exceeded your expectations. We are all looking forward to welcome you back on your next trip to Milan. Our best wishes, The Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto CA

Close to amenities

Posted May 1, 2017
Location: Walking distance to Duomo and shops
Rooms were clean and comfortable. I didn't eat at the hotel restaurants so I can't comment. Staff was hit and miss with helpfulness.
Comment from Hotel Management
May 1, 2017 by The Hotel Management, Hotel Management
Dear Christina, thank you so much for dedicating us some of your precious time in sharing your experience at the Rosa Grand Milano - Starhotels Collezione on Expedia. It is really a pleasure for us to read you enjoyed your stay with us, especially our rooms. On the other side we are deeply sorry to read the comment about our staff. Customer service is one of our priority and it will be really helpful for us to have more information regarding your feedback. We are looking forward to welcoming you back again in the heart of Milan. With our best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Excellent location Very nice hotel.

Posted Apr 27, 2017
Excellent room amenities like 5 star hotels, it is in the best location Walking distance to shopping, restaurants metro and Duomo Cathedral
Comment from Hotel Management
Apr 28, 2017 by guestrelations, Hotel Management
Dear Alice, First of all we would like to thank you for your lovely words. It is a pleasure to know that you enjoyed your stay at the Rosa Grand Milano - Starhotels Collezione. We are delighted to read that we exceeded your expectations in terms of service and that you appreciated our central location in the heart of Milan. We all look forward to welcoming you back. Our best regards, The Hotel Management
4 out of 5
Recommended
for Couples
by A verified traveler

Long weekend. Hotel couldn't be better placed.

Posted Mar 30, 2017
Pros: Location and quietness at least for inwards facing room which we had. It was utterly silent even with windows open.
Cons: Lack of storage in rooms and surface space taken up with trays, snacks (to be paid for) etc. Replenishment of Illy coffe machine should be automatic.
Location: Duomo is three minute walk as are all the main attractions around the Piazza.
Stayed 4 nights to see the sights. Spent little time in hotel so just used for bed and breakfast.
Comment from Hotel Management
Mar 30, 2017 by guestrelation.rosa.mi@starhotels.com, Hotel Management
Dear Anonymous, We thank you for staying at Rosa Grand Milano - Starhotels Collezione. Your feedback is highly valued and have been noted in our database. We hope you had a lovely stay with us and our strategic location in the heart of the city. As for your next visit we suggest that you send us an email with your requests should you need a bigger room. Snacks and minibar are chargable but the coffee machine with the coffe and te service are all complimentary. We look forward to welcoming you back with us. Thank you. The Hotel Management.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Lovely hotel and fabulous location

Posted Mar 12, 2017
The location of this hotel is fantastic very central and easy for taxi drivers to find easily. Staff were very friendly and helpful with city knowledge. The breakfast choice was incredible and the decor was beautiful.
Comment from Hotel Management
Mar 13, 2017 by The Hotel Management , Hotel Management
Dear Julie, We thank you for choosing to stay with us and your kind words on Rosa Grand Milano – Starhotels Collezione. It is a true pleasure to know you enjoyed your stay with us and found our hotel reached up to your expectations. Thank you for taking the time to share your feedback with us as it serves to better our performances to our valued guest. Our goal is to ensure an enjoyable stay catering to every need of our guest. It will give us immense pleasure to welcome you back soon at Rosa Grand Milano – Starhotels Collezione. With our best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
Room was too hot and thermostat made no difference. Window looked out onto a brick wall.
Comment from Hotel Management
Mar 4, 2017 by guest relations, Hotel Management
Dear Anonymous, We thank you for choosing to stay with us and your kind words on Rosa Grand Milano – Starhotels Collezione. We regret not meeting your expectations with the room temperature. Although we lack information for a follow up on what happened during your stay, we assure you that any comment related to our service is highly taken into consideration. Our aim is to ensure the best hospitality and improved service for all our valued guests. For your next trip you can send us an email prior to your arrival requesting all your preferences and depending on availability we will do our best to honor them. It will give us immense pleasure to welcome you back soon at Rosa Grand Milano – Starhotels Collezione. With our best regards, The Hotel Management