Ratings based on 1,690 Verified Reviews

4.2 out of 5
89% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Nice hotel across the street from airport

Posted Apr 25, 2017
Pros: Convenient to airport for 6:00AM flight
Location: Across from airport/trans to Milan
Very easy check-in, nice lounge, great Wi-Fi connection,
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

perfect overnight prior to a flight to the US

Posted Apr 18, 2017
Pros: Long walking distances since it's so BIG!
Cons: The Bellboy service should be speedier as we are all in a hurry to catch up flights!
Well located, clean, worth it... a piece of US in Italy...confort American Style!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Large scale hotel

Posted Apr 15, 2017
1. Good location near Malpensa Airport T1 2. Hearty breakfast, you can order different types of coffee, free of charge 3. Nice snow mountain view 4. Convenient traffic to downtown by coach or by train 5. You can only eat in food court in airport or in hotel for dinner
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

The room was fine!

Posted Apr 13, 2017
Pros: The location was good for us as we had an extremely early flight.
Cons: Maybe train front end staff on etiquette on what to say to same sex couples regarding check in as per my example above.
Location: Good location, close to terminal,
The room was fine. Comfortable bed, large bathroom. The carpet was dirty which was a bit disappointing. We booked a king bed, at check in, the fellow mentioned we booked a king bed but noticed we were two men (married couple) and asked if we would like to change our reservation to two twins. I would have preferred it if he would have said you booked a king bed, is that correct? Asking a gay couple if they would like win beds is a bit disrespectful. Otherwise fine. Better signage from the Metro would have been helpful. I was difficult to see the hotel as we came off the Metro and went directly towards the airport and had to come back around.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

This is a great hotel for its location

Posted Apr 10, 2017
Pros: Location, cleanliness and spaciousness
Cons: Staff a little more friendly
This is a great hotel given that it is walking distance from the Airport. However, it is weirdly designed with lots of walking distance between the lobby to your room. The staff is very stern and cold. The deposit they ask for varies and the internet is free but they charge you and then refund you, kind of weird
Comment from Hotel Management
Apr 10, 2017 by PC, Hotel Management
Dear Client, thank you for choosing us and thank you for your feedback. We constantly take in consideration the clients’ feedback in order to give a better experience in the future to them. About the conditions reported, we have working in progress for which it has been programmed to finish at the end of May. We sincerely hope to have you back with us and in such a case, we will be more than happy to assist you for a closer room. Warmest regards. Hotel Manager, Sheraton Milan Malpensa Airport Hotel & Conference Centre
3 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Convenient, well-appointed, poor service

Posted Apr 9, 2017
Pros: Furnishings, space
Cons: Service
Location: Nothing except the airport
Nice hotel, hard to beat for convenience, but appears to be running on skeleton staff. Long wait to check-out, nobody answering phone for room service, breakfast service slow. Wi-fi service is free but software hasn't been updated so shows you having to pay - I had to query at reception. Could be so much better.
Comment from Hotel Management
Apr 10, 2017 by PC, Hotel Management
Dear Client, I would like to thank you for your time that you have dedicated on sharing your experience at Sheraton Milan Malpensa. Our guest's comments are important for us and are taken in great consideration in order to avoid any inconveniences to you and our guests in the future. We extremely regret for not meeting your expectations during your stay with us. We are aware that we cannot change your past experience which affected your memories and impression, but sincerely hope you will give us another possibility to deliver the type of service you expect from us. We hope that your travel agenda will bring you back to Sheraton Malpensa and meet your expectations. Thanks and warmest regards Giovanna Caspanello Hotel Manager, Sheraton Milan Malpensa Airport Hotel & Conference Centre
5 out of 5
Recommended
for Everyone
by A verified traveler from saudi Arabia

Posted Mar 27, 2017
Great airport location , good food , friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from MA

Great location near airport terminsl

Posted Mar 19, 2017
Loved the great location near the airport terminal for an early mirni g flight!
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Conviniente for travelers in transit

Posted Mar 12, 2017
We did stay overnight only. Our room was very spacious and the bed very confortable. The lounge chair was a bit old though. The air con in our room was around 26 degrees, too hot for us, and bath/shower drain was blocked, but the hotel sent the maintainance team and everything was perfect. Breakfast was excellent. Overall our stay was very good.
Comment from Hotel Management
Apr 3, 2017 by gc, Hotel Management
Dear Client, thank you for choosing us again and thank you for your positive feedback. We constantly take in consideration the clients’ feedback in order to give a better experience in the future to them. About the conditions reported, we have working in progress for which it has been programmed to finish at the end of June. We sincerely hope to have you back with us and in such a case, we will be more than happy to assist you. Feel free to contact me, with our warmest regards Giovanna Caspanello Hotel Manager, Sheraton Milan Malpensa Airport Hotel & Conference Centre
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to airport

Posted Mar 8, 2017
Nothing to said , it was convenient for the time of my flight