Ratings based on 77 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Convenient to Milan and to MXP

Posted Aug 6, 2015
Pros: All
Cons: NOthing, really, in its class of service
Location: convenient to MXP, and Milan downtown
Superior staff, nice facilities (clean, efficient, comfortable), cost effective given competitive market nearby. Most effective to MXP
Comment from Hotel Management
Aug 31, 2015 by General Manager, Hotel Management
Dear Guest, thank you for sharing your experience about your stay at UNA Hotel Malpensa. We are happy to know that you enjoyed our hotel, its location, comfort of our rooms and that you felt welcomed and well taken care of by our team. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then. Warm regards
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Connecticut, USA

Business hotel, good for a short stay

Posted Jul 17, 2015
Pros: Location, restaurant, staff
Cons: rooms and bathrooms
This hotel is conveniently located between Malpensa and Milan. It is easily accessible from the highway. It is a strictly business hotel, with no charm whatsoever. It has an OK restaurant and breakfasts are good too. Rooms are outdated and the cleanliness is so so. The staff is friendly.
Comment from Hotel Management
Aug 3, 2015 by General Manager, Hotel Management
Dear Guest, thank you for sharing your review following to your experience at UNA Hotel Malpensa. We are glad to learn that you enjoyed our hotel. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then. Warm regards
3 out of 5
Recommended
for Everyone
by A verified traveler

shower is a trap

Posted May 10, 2015
Pros: overall its ok the shower was the only major problem
Cons: shower
Location: we had dinner in a nearby restaurant in LEGNANO we had pasta and and seafood was amazing
the hotel is OK location is very convenient to the airport the shower was horrible the size of a sink with a curtain that literally sits on your back. i had to shower with an open curtain which flooded the whole bathroom and i had to wipe everything back to the shower using a towel. they were nice enough to give me another room for the 2nd night but it was a hassle anyway
Comment from Hotel Management
May 23, 2015 by General Manager, Hotel Management
Dear Guest, we thank you for sharing your review following to your experience at UNA Hotel Malpensa. We are glad to learn that you enjoyed our hotel and its location. However, we were pleased that you also pointed out some elements that you did not feel were up to our high standards. Your comments have given us the opportunity to continue to improve our services in order to make sure that your expectations are fully satisfied the next time you choose stay with us. We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then. Warm regards
5 out of 5
Recommended
for Everyone
by A verified traveler from long .beach

Not far from Malpensa

Posted Oct 20, 2014
Pros: People were wonderful and helpful
Cons: -0-
Location: Don't know
Easy in and easy out - great breakfast very helpful staff
Comment from Hotel Management
May 23, 2015 by Direttore, Hotel Management
Dear Glenna, Thank you very much for your great review! We are very pleased you appreciated our hotel as well as our rich buffet breakfast and that you felt welcomed and well taken care of by our team: yours is the kind of feedback that makes us proud of what we do!. We hope your travels will bring you again to Milan and we will be glad to welcoming you again at our hotel, be well until then!
3 out of 5
by A verified traveler from bg

Not Malpensa aitport

Posted Aug 30, 2014
Ok hotel is not bad but it's no where near Malpensa. Airport it's 50 euro taxi ride 26 km away I should of checked but hotel Name is misleading
Comment from Hotel Management
Mar 7, 2015 by Direttore, Hotel Management
Bear Bruce, thank you for sharing your experience about your stay at UNA Hotel Malpensa. We are very glad to know that you enjoyed our hotel and our rooms. Please rest assured that your comments have already been discussed. We always work with passion to offer unique experiences to our guests and try to draw inspiration from their reports to improve ourselves and our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again at our hotel, be well until then!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice modern hotel with excellent rooms

Posted Jul 22, 2014
Pros: Spacious rooms, excellent quality
Excellent stay, good quality hotel only 15-20 minutes drive from Milan.
Comment from Hotel Management
Mar 7, 2015 by Direttore, Hotel Management
Dear Guest, Thank you very much for your great review! We are very pleased you appreciated our hotel and the comfort of our room as well as that you felt welcomed and well taken care of by our team: yours is the kind of feedback that makes us proud of what we do!. We hope your travels will bring you again to Milan and we will be glad to welcoming you again at our hotel, be well until then!
5 out of 5
Recommended
for Everyone
by Francesco from Ontario

Excellent stay next to MXP and convenient to Milan

Posted May 26, 2014
Pros: clean convenient and modern
Cons: nothing, really
Location: convenient to MXP and downtown Milan.
Excellent overall. Staff was prompt in addressing a minor problem / issue with the original room they gave us, Concierge was called and a new room wa sassigned immediately with keys delivered in about 5 mins. Outstanding service
Comment from Hotel Management
Nov 29, 2014 by Direttore, Hotel Management
Dear Francesco, Thank you very much for your great review! we are very pleased you appreciated our hotel and its location. We are very honored that you appreciated our service and especially our staff, because our main goal is trying constantly to exceed our guests’ expectations by providing the highest level of service. We hope your travels will bring you again to Milan and we will be glad to welcoming you again at our hotel, be well until then!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted May 11, 2014
Pros: Profession staff, very helpful, very good English, and friendly.
Cons: Have no idea
Location: Visible from the autostrada and close to airport
Nice hotel and very competitive rates. Excellent value!
Comment from Hotel Management
Nov 22, 2014 by Direttore, Hotel Management
Dear Guest, Thank you for your great review! We are very pleased you appreciated our hotel as well as our good value! We hope your travels will bring you again to Milan and we will be glad to welcoming you again at our hotel, be well until then!
1 out of 5
by Diana from Florida

Our experience in this hotel were terrible.

Posted Apr 28, 2014
Pros: Nothing
Cons: Everything
Starting for the front desk people were terrible, bed was hard as a rock, no help with the bags.
Comment from Hotel Management
Nov 29, 2014 by Direttore, Hotel Management
Dear Diana, We deeply regret for the experience you describe with your post, but please rest assured that your comments have already been discussed and we are already working on improving the standards on the areas you mentioned. We always work with passion to offer unique experiences to our guests and try to draw inspiration from their reports to improve ourselves and to improve our service Thank you for the time you invested on share your feelings and we hope you will give us another opportunity to be at your service again in the next future. Kind regards
5 out of 5
Recommended
for Everyone
by Guy from Dublin, Ireland

We loved this place- highly recommend!!!

Posted Apr 21, 2014
Pros: Pretty much everything.
Cons: The only downside is that the TVs weren't the latest flat panels. However, I don't choose hotels on that basis.
Location: It's about 20 km (12 miles) from Milan Malpensa (MXP) airport. There appears to be a shopping mall next to it.
We stayed here because it was relatively inexpensive and near to the airport. The room was clean and well prepared, including the infant cot that we had requested. Breakfast was included in the price and was tasty and filling. We will use them again given the opportunity.
Comment from Hotel Management
Nov 22, 2014 by Direttore, Hotel Management
Dear Guest, Thank you for your wonderful review! We are very pleased you appreciated our hotel as well as the comfort of our rooms! We hope your travels will bring you again to Milan and we will be glad to welcoming you again at our hotel, be well until then!