Was told upon arrival "You no longer have a room."
Posted Apr 12, 2016
It was unreal. Months before arriving, we had an expedia reservation. We printed it and brought it with us. After a rough day of travel with canceled flights, we arrived after midnight. The hotel worker looked at us and said "You no longer have a room here." We looked, incredulously at him. I showed him a print out of the expedia reservation made two months earlier. He repeated his statement and did not seem to know what else to say, despite his being completely fluent in English. Apparently, they overbooked the hotel and we were among dozens of casualties that night. The problem is that we had specifically been referred to their hotel by the conference we had flown to Milan to attend. And, the busses taking us to and from the conference center (40 minutes away) were all set to go to that hotel. So, staying elsewhere would mean incurring cab fares and not getting to coordinate with any of our colleagues who did manage to get rooms at the Una. Una said "we have been trying to contact you." Yet, they must not have tried too hard. None of us received any emails. So, we got transported to a hotel across town and then after more hassle, we finally returned the next day to the Una. The room was average. The electricity panels were loose. Walls were very thin - we could hear everything next to us. even people talking normally. The bed was clean and comfortable and the bathroom was fine. Breakfast was decent, although space was kind of tight with all the guests.
Comment from Hotel Management
Apr 18, 2016 by Brunella Bilancione Capo Ricevimento, Hotel Management
Dear Guest, we thank you for giving us your feedback after your recent stay to our hotel, this will help us to monitor the quality of our services. We really apologize for the inconvenience you suffered regarding the overbooking and I can assure you that is not our practice. We really tried call you but without answer from your side. We was not able to wtrite you an email because we dont have your email adresse. The satisfaction of our customers is the main goal of our activities, so please accept our most sincere apologies for what was not in line with our standard of quality. Looking forward to welcoming you again in our hotel,
best regards. Brunella Bilancione Capo Ricevimento