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Reviews of Miles City Hotel & Suites

2.5 out of 5
Miles City Hotel & Suites
1720 South Haynes Avenue, Miles City, MT

Reviews

9.6

Exceptional

Rating 10 - Excellent. 383 out of 484 reviews" "
Rating 8 - Good. 78 out of 484 reviews" "
Rating 6 - Okay. 15 out of 484 reviews" "
Rating 4 - Poor. 4 out of 484 reviews" "
Rating 2 - Terrible. 4 out of 484 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Noah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family frequently makes the trip to the Midwest from WA. We will make sure to stay here every time! Genuinely friendly staff and we loved having soup after check in, a great breakfast and the nice goodie bag on the door in the morning. I will be sure to spread the word, they deserve lots of business!
Stayed 1 night in Apr 2024
Response from Susie S., Guest Relations on Apr 23, 2024
Noah, thank you for your kind words! We're happy you enjoyed our soup in the evenings, and goodie bags in the morning! Safe travels and warm regards.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.
Stayed 1 night in Apr 2024
Response from Susie S., Guest Relations on Apr 16, 2024
Randy, thank you for choosing us for your lodging needs. We look forward to seeing you again. Safe travels and warm regards.

10/10 Excellent

Ryan, Airdrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place overall. Really loved they hung a bag full of road trip snacks on the door on checkout day.
Stayed 1 night in Apr 2024
Response from Susie S., Guest Relations on Apr 18, 2024
Ryan, thank you for your kind words. We are happy you enjoyed our generous amenities. Safe travels and warm regards.

10/10 Excellent

Seana, Bigfork

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option in Miles City!
Stayed 1 night in Mar 2024
Response from Susie S., Guest Relations on Mar 26, 2024
Seana, thank you for taking the time to leave us with your thoughts. We look forward to seeing you again very soon!

10/10 Excellent

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soup
Response from Susie S., Guest Relations on Mar 4, 2024
Elizabeth, Thank you for taking the time to provide your feedback. We are glad to hear you enjoyed the soup and hope to see you in the future.

10/10 Excellent

Josh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Extremely friendly staff. A high quality hotel.
Stayed 1 night in Feb 2024
Response from Susie S., Guest Relations on Feb 6, 2024
Josh, thank you for leaving us a review. We are happy you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Damson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Time
Staff was Very Nice room was clean I will stay there next time no problem
Stayed 1 night in Jan 2024
Response from Susie S., Guest Relations on Jan 17, 2024
Thank you for choosing us for your lodging needs. We are glad you enjoyed your stay and look forward to seeing you again.

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shayla on Jan 16, 2024
Joshua, We appreciate you providing feedback! We look forward to seeing you in the future

10/10 Excellent

Kara, Glasgow

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the desk was absolutely wonderful, professional, kind, and understanding of our kids who traveled for the previous few hours. He was extremely helpful. I wish I could remember his name, but I do remember how professionally dressed he was. It made me feel like we were at a Ritz Carlton in New York. Service was above and beyond!
Stayed 1 night in Jan 2024
Response from Shayla on Jan 16, 2024
Kara, Thank you for taking the time to provide feedback. We are so glad to hear it was an enjoyable stay for you and hope to see you in the future!

10/10 Excellent

Paula

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and helpful. Clean facility.
Stayed 1 night in Jan 2024
Response from Shayla on Jan 3, 2024
Paula, Thank you for providing feedback. We are so glad you enjoyed your stay and our staff was able to help you!

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times this year traveling between Idaho and Minnesota. Each stay has been pleasant. The rooms are clean, they have freshly baked cookies and soup at 5 pm, and morning breakfast is welcome too. And they give you a small goodie bag on your door.
Stayed 1 night in Dec 2023
Response from Shayla on Dec 5, 2023
Sean, Thank you for taking the time to let us know how your stay was. We are so glad you enjoyed it and look forward to seeing you again!

10/10 Excellent

Quentin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with a great staff
Stayed 1 night in Dec 2023
Response from Shayla on Dec 5, 2023
Quentin, Thank you for taking the time to provide us feedback on your stay. We are happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice, friendly and helpful! They made us feel very welcome!! Would definitely stay there again! Great job to all the staff!!
Stayed 4 nights in Nov 2023
Response from Susie S., Guest Relations on Nov 29, 2023
Timothy - thank you for choosing us for your lodging needs! We appreciate your support and look forward to seeing you again soon!

10/10 Excellent

Delora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Susie S., Guest Relations on Oct 31, 2023
Delora, thank you for taking the time to leave us a review. We are happy you enjoyed your stay and look forward to seeing you again very soon!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You MUST stay here!
What a DELIGHTFUL stay! The staff were so helpful. The beds were pillow topped and we felt like we were sleeping on clouds! In the morning there was a bag hanging on our door with snacks for the trip home. Breakfast: eggs, bacon, sausauge, potatoes, lots of pastries and a fresh fruit bar! Unbelievable! Thank you for making our trip fantastic! You must stay here!
Stayed 1 night in Oct 2023
Response from Shayla on Oct 23, 2023
Penny, Thank you for taking time to provide us with your feedback. We are so happy you enjoyed your stay and hope to see you again!

10/10 Excellent

Clayton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious Deluxe suite. A welcome overnight stay.
Stayed 1 night in Oct 2023
Response from Susie S., Guest Relations on Oct 15, 2023
Clayton, thank you for taking the time to leave us a review. We are glad you enjoyed our luxurious suites and we look forward to seeing you again. Safe travels and warm regards.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Susie S., Guest Relations on Oct 15, 2023
Mark, thank you for choosing us for your lodging needs. We are happy you enjoyed your stay and look forward to seeing you again soon!

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok, this is middle of nowhere Montana, but is as good a stopover when traveling this area of the country as you will find. Immediately off the interstate, very well run independent hotel, complimentary snacks, soup and the best included breakfast for this class of hotel I’ve encountered.
Stayed 1 night in Oct 2023
Response from Susie S., Guest Relations on Oct 5, 2023
Kristopher, thank you so much for your kind words! We are glad you enjoyed our generous amenities and our amazing hot breakfast! We look forward to seeing you again very soon!

10/10 Excellent

John

Checking in and checking out, the staff were courteous and professional. The room was clean and quiet with no issues. The mattress was too soft for me, but that’s a subjective opinion. I would recommend to a friend
Stayed 1 night in Sep 2023
Response from Susie S., Guest Relations on Oct 3, 2023
John, thanks for taking the time to leave us with your thoughts. We appreciate your feedback and look forward to hosting you again!

10/10 Excellent

Ben

Stayed 1 night in Sep 2023
Response from Susie S., Guest Relations on Oct 15, 2023
Ben, thank you for taking the time to leave us a review. We're glad you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean, safe and offers a great pool and hot tub. Hot soup when we arrived in late afternoon, great breakfast choices. This motel/suite will go to the top of our list when we travel Montana.
Stayed 1 night in Sep 2023
Response from Shayla on Sep 25, 2023
Jeff, Thank you for taking the time to provide feedback about your stay with us.We are pleased to hear you enjoyed the amenities offered at our locations! Have a Great Day!

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The entire facility was clean and well- cared for inside and out. There were great little 'extras' given, the breakfast was divine (WAFFLE)... we were thrilled with the beds and have absolutely NO complaints. Will be our go-to stayover in Miles City ALWAYS.
Response from Susie S., Guest Relations on Sep 13, 2023
Thanks for your kind words! We appreciate the opportunity to serve you and look forward to seeing you again! Safe travels and warm regards.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room friendly staff will stay again.
Stayed 1 night in Sep 2023
Response from Shayla on Sep 11, 2023
We are happy to hear you enjoyed your stay with us!

10/10 Excellent

Casey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was top notch in the area.
Stayed 1 night in Sep 2023
Response from Shayla on Sep 9, 2023
Thank you for letting us know how your stay was. We are happy to hear it was a pleasant visit and hope to see you in the future!Have a great day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Hotel exceeded our expectations. Cleanliness was off the charts. Bed was superb. Staff went out of their way to accommodate our needs. Would definitely stay again
Stayed 1 night in Sep 2023
Response from Susie S., Guest Relations on Sep 6, 2023
Michael, thanks for taking the time to leave us a review! We are happy you enjoyed your stay and look forward to seeing you again very soon!

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing! Facility is very well kept. Easy access. Comfortable clean beds!
Stayed 1 night in Sep 2023
Response from Susie S., Guest Relations on Sep 6, 2023
Ann, thanks for leaving us a review! We sincerely appreciate your feedback. Safe travels and warm regards.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on Sep 1, 2023
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay and look forward to seeing you again! Safe travels and warm regards.

10/10 Excellent

Ivana

Traveled with family
Liked: Amenities
Clean and new, Great staff
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on Aug 29, 2023
Ivana, thanks for leaving us a review. As an independently owned and operated hotel, reviews like yours really help us out!

10/10 Excellent

Glen E.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on Aug 29, 2023
Glen, thanks for leaving us a review! We are glad you enjoyed your stay and look forward to seeing you again!

10/10 Excellent

Jeanne

Traveled with family
Liked: Amenities
Overall experience was great!
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on Aug 18, 2023
Jeanne, thanks for taking the time to leave us a review! We are happy you enjoyed your stay and look forward to seeing you again very soon!

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on Sep 1, 2023
Thank you for leaving us a review. We appreciate your feedback! Safe travels and warm regards.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is comparable or exceeds other major hotel chains. The staff is friendly and helpful. The rooms are set up nicely and there are many usb charging ports as well as outlets. The food is great! I will definitely stay here again if I’m in the area!
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on Aug 15, 2023
Melissa, thanks for taking the time to leave us a review! As an independently owned and operated hotel, reviews like yours are what really helps us out! Safe travels and warm regards.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and accomodating. The breakfast was much better than the standard buffet stylw with a lot of fresh fruit.
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on Aug 15, 2023
Timothy, thanks for choosing us for your lodging needs. We are glad you enjoyed our hot breakfast and our friendly and knowledgeable staff. Safe travels and warm regards.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Staff is great and will definitely be staying in the future.
Stayed 1 night in Aug 2023
Response from Susie S., Guest Relations on Aug 9, 2023
Rita, thanks for taking the time to leave us a review. We are happy you enjoyed your stay and look forward to seeing you again soon! Safe travels and warm regards.

10/10 Excellent

Kenneth

Stayed 1 night in Jul 2023
Response from Susie S., Guest Relations on Aug 1, 2023
Thanks for leaving us a review. We are glad you enjoyed your stay and hope to see you again soon! Safe travels and warm regards.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Great staff!
Stayed 1 night in Jul 2023
Response from Susie S., Guest Relations on Aug 1, 2023
Mark, thanks for leaving us a review. As an independently owned and operated hotel, reviews like yours really help us out! Safe travels and warm regards.

10/10 Excellent

Jelienne

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Jul 2023
Response from Susie S., Guest Relations on Jul 18, 2023
Thanks for leaving us a review. We are glad you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Kristopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Complementary fresh soup every day at 5. What more do you need to know? Quite possibly the best included breakfast of any hotel in its class. Super nice staff.
Stayed 1 night in Jul 2023
Response from Susie S., Guest Relations on Jul 18, 2023
Kristopher, thank you for leaving us with your thoughts. We are glad you enjoyed our hot soup and homestyle breakfast. Safe travels and warm regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will stay again
We arrived late and went right to sleep so we didn't get to enjoy a lot of things but everything was wonderful. Beds were comfy, hotel was quiet, slept well. Every staff member seemed friendly and relaxed. My impression was they must treat their employees well so there is a great vibe. Breakfast was fantastic and felt more like eating at home because the food quality was so good. No garbage fast food.
Stayed 1 night in Jul 2023
Response from Susie S., Guest Relations on Jul 18, 2023
Thanks so much for your kind words! We are glad you were able to enjoy our homestyle hot breakfast and clean, comfortable rooms! Safe travels and warm regards.

10/10 Excellent

Donetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Susie S. Guest Relations on Jul 11, 2023
Thanks for taking the time to leave us a review. We are happy you enjoyed your stay and look forward to seeing you again soon.

8/10 Good

Anyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a locally owned facility conveniently located just off the interstate. The decor is a bit dated but very clean and well kept. Be aware the rooms above the first floor are not ADA accessible, there are only stairs, no elevator. Very friendly and helpful staff willing to recommend restaurants and provide directions. There was an evening snack, breakfast and warm cookies included in the price. Very nice!
Stayed 1 night in Jun 2023
Response from mchs on Jun 29, 2023
Anyce,Thank you for choosing to stay with us at Miles City Hotel & Suites. We are glad you enjoyed our little extras like delicious soup, warm cookies and the goodie bag at checkout. Safe travels!

10/10 Excellent

Laura

Stayed 1 night in Jun 2023
Response from Susie S., Guest Relations on Jul 18, 2023
Laura, thanks for leaving us a review! We are happy you enjoyed your stay and look forward to seeing you again! Safe travels and warm regards.

10/10 Excellent

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a great experience. The gentleman who checked us in was friendly. There were chocolate chip cookies, water, coffee and some amazing chicken soup available to us! Hotel is clean and the whole experience was wonderful! I wish all places were like this!
Stayed 1 night in Jun 2023
Response from Susie S., Guest Relations on Jun 21, 2023
Sabrina, we are happy you enjoyed our cookies, water, and hot soup. We thank you for choosing us for your lodging needs and look forward to seeing you again.

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very, very nice from the time we entered to check in to the time we checked out. The location was perfect, near dining and near the interstate.
Stayed 1 night in Jun 2023
Response from Susie S., Guest Relations on Jun 16, 2023
Bruce, thank you for your kind words. Our friendly staff is always happy to help with anything you may need during your stay. We hope to see you again very soon.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Great unexpected stop on road trip. Wonderful reception. Very comfortable room and great breakfast.
Stayed 1 night in Jun 2023
Response from Susie S., Guest Relations on Jun 16, 2023
Arthur, thanks for taking the time to leave us with your thoughts. We are happy you enjoyed our clean, comfortable rooms. Safe travels and warm regards.

10/10 Excellent

Misty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was very friendly and accommodating. The breakfast provided was amazing. Rooms were clean, quiet, and comfortable.
Stayed 2 nights in Jun 2023
Response from Susie S., Guest Relations on Jun 7, 2023
Misty, thanks for taking the time to leave us a review. We are happy you enjoyed your stay and hope to see you again. Safe travels and warm regards.

10/10 Excellent

Tim

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great hotel! Staff is great! Rooms are clean! Breakfast is great! I will be back!
Stayed 1 night in May 2023
Response from Susie S, Guest Relations on Jun 2, 2023
Tim, we are so happy you enjoyed your stay with us! We hope to see you again in the future!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Susie S., Guest Relations on Jun 2, 2023
Thank you for choosing to stay with us! We hope to see you again. Safe travels and warm regards.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel I've been in since I can remember. The room and hotel not only are clean, but they even smell clean. The bed was fantastically comfortable, to the point that I slept WAY longer than I intended. The staff was efficient, friendly and informative. Although we're not in MC very often, our company will definitely be staying here when any of us are in the area and I will recommend it to anyone I can.
Stayed 1 night in May 2023
Response from Susie S., Guest Relations on May 25, 2023
Paul, thanks for your kind words! We are happy you enjoyed your stay, and certainly appreciate the recommendations! We look forward to seeing you again! Safe travels and warm regards.

6/10 Okay

Dale, Woodinville

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The facility is just getting tired
Stayed 1 night in May 2023
Response from Susie S., Guest Relations on May 23, 2023
Thank you for your review. As an independently owned and operated hotel, reviews like yours are important to us. Safe travels and warm regards.