Gone horribly downhill
Posted Aug 18, 2016 on Orbitz
Stayed here years ago with no problem. This time my wife, adult daughter, and I stayed in adjacent rooms 10 pm - 7 am three nights.
Half of hallway carpets badly stained, the rest missing: renovation underway? One of two ice machines broken, clearly for long time.
Toilets worked poorly: in our room requiring two flushes, and in my daughter's room opening the tank to get it to fill.
When we returned for our second night, our room had not been made up. Did not report this. After the second night my daughter used the communicating door between the rooms, leaving her room door deadbolted. We (foolishly!) closed the communicating door; it has no outside handle, and so her room was sealed completely. Reported this to the front desk at 7:30 am, emphasizing that there was no easy way to enter her room. They assured me that they would take care of it.
When we returned for our third night, our room had again not been made up, and daughter's room would not open. Reported the problem to the front desk. They told me that there was no one staying in our room, although they agreed that there was someone in the second room. (This mistake was the reason our room was never made up.) After two trips to the front desk someone came back to our room, agreed that there was a problem, and promised to return immediately. After twenty minutes I got my tools and disassembled the latch on the communicating door; we were therefore able to retire (in unmade beds: a small matter) by 11:30 pm.