Convenient but hotel needs improvements
Posted Dec 28, 2016
We booked this hotel because it was in a convenient location and had decent reviews on Expedia. Upon arriving to the hotel we met with an older gentleman at the front counter who was very nice. We had a very late check in due to a late flight and they accommodated us. I was a little disappointed when I got to the room. It was clean but not as new or modern as I expected it to be, but for the holidays and the price I paid, I was okay with that. One of the main things I was looking for was a hotel with a hot breakfast and a pool to relax in. I was very disappointed with the breakfast, it was almost not edible so we went elsewhere each morning for breakfast. They did have a heated pool and Jacuzzi which was great. The hours listed outside of the pool are not the hours they tell you at the front desk. One evening we came back from visiting family and it was after midnight and we saw a few people in the pool area. The following night at 11pm we went to go to the pool and the door was locked. We had asked the front desk and they stated the pool was closed and that they could be fined if they let us in after 11pm (meanwhile there were people in at after midnight the night prior). I feel it is pretty unprofessional to favor some clients. Stating you could be fined and have legal issues for letting people in a pool after 11 but actually letting people do it is pretty crazy to me. I would stay in this hotel again if need be but it would not be my go to hotel.