The place looked clean and was supposed to be a smoke free building. We were assigned a room on the top floor. Everything seemed fine when you first walked in the room. It wasn't until you had to get close that the smell of smoking became apparent. Assuming the linen had been washed the pillows were disgusting, smelling heavily of smoke. The mattress had the same smoke odor. The next morning when we walked down the hall the smell of smoke was distinctive. Even if their fifth floor was the smoking floor at one time one would think that they understood how pervasive the smell of smoking is. Furniture and bedding should have been replaced instead of covered up. A very uncomfortable night. Should have known better and asked for a room switch. But who knows if all the rooms shared the same problem. Better to throw the pillows on the floor and sleep on top of the blankets. Won't be staying there again.
Comment from Hotel Management
Feb 3, 2017 by LQ Customer Care , Hotel Management
Thank you for your feedback, as it is very important to us. We’re sorry for the problems you experienced with the odor. We will share your comments with the General Manager so that similar situations will not occur in the future. We hope you will once again choose us for your lodging needs.
LQ Customer Care