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“La cocina no estaba equipada”

“La limpieza no fue realizada en nuestra habitación y no había nadie con quien poder resolverlo ya que llegamos por la noche, la basura no fue retirada de los huéspedes anteriores y olor era demasiado desagradable al interior de la habitación razón por lo cual tuvimos que dormir con la puerta de la terraza abierta para que entrara ventilación, pero fue muy incómodo ya que estamos viajando con nuestra bebé ”

“Beutiful views, clean ad cosy rooms. Nice pilates exercise available after skiing day.”

“Very friendly staff, nice hotel, good breakfast.”

“Muy buena atencion”

“Alex was legend! He was very helpful during checking and checkout”

“I regularly travel globally for both business and pleasure usually staying at hotels of this class. The Bergresort has the worst service I ever experienced, a complete contrast to the Alpenpark (owned by the same family) where I stayed twice previously. At this level (4 star superior), rude, staff making customers feel unwelcome and ignored is not acceptable. Don't go to this hotel for a relaxing time. ”

“Very friendly & helpful staff, amazing wellness area and superb food, both breakfast and dinner. The only downside is the sound insulation between the rooms. Overall a great stay!”

“Hotel muy tranquilo , limpio y bonito a las afueras de Innsbruck, recomendable si traes auto está a 30 min de Innsbruck ”

“The room smelled like the breath of the last 28 guests and their ancestors all the way to Mozart accumulated over time. It clearly had NOT been ventilated for months and that caused the air to smell stuffy and stale. Extremely unpleasant. And on top of that the AC did NOT work (despite the fact that the Expedia ad clearly says it includes AC). When we confronted the front desk about it they dismissed our complaint and told us to “open the window” (excuse me??? It was cold and rainy outside!!)....