Ratings based on 243 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for a stop over

Posted Aug 11, 2016
Very clean and well maintained. Comfortable rooms with no issues. Special kudos to the lady working the breakfast area. They don't come any nicer than her. Tip her well!
Comment from Hotel Management
Sep 1, 2016 by TBageant, GM, Hotel Management
Dear Texas Traveler, We very much appreciate the the great compliments regarding your experience with us. We agree that our breakfast bar attendant, Teressa, is one of a kind! Thanks again!
3 out of 5
Recommended
for Other
by A verified traveler from Orlando, FL

Service

Posted Aug 9, 2016
Pros: Availability of prison rates during certain months. We couldn't get those rates.
Cons: Update furniture. Has a lot of scratches
Location: Location for our purposes was great.
Overheard the maintenance man telling the housekeeper that "I would have to wait" to get hot water to make a cup of coffee. Upon entering the room for the first time, we noticed black hairs in the sink. TV remote wasn't working properly (batteries were dead). Other than that, the housekeeper was very friendly and accommodating. The front desk was the same.
Comment from Hotel Management
Sep 1, 2016 by TBageant, GM, Hotel Management
Dear Caroline, We want to thank you for your candid feedback regarding your stay with us. We would love to have you back once our renovations are complete! We have some exciting updates on the way. Please come back and see us and we will take good care of you on your next visit.
4 out of 5
by A verified traveler

Posted Jul 31, 2016 on Hotels
Comment from Hotel Management
Sep 16, 2016 by General Manager, Hotel Management
Thank you for taking the time to give a review!
5 out of 5
by Carolyn from Louisiana

A hidden gem

Posted Jul 27, 2016 on Hotels
We were greeted at the door by a smiling clerk who made our check-in quick and smooth. She even offered to give us a list of restaurants that delivered food to the hotel since there was nothing nearby.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Dear Carolyn, We LOVE that you feel we are a "hidden gem" here in Milton! Thank you so much for the great feedback! We hope to see you again soon. TBageant, GM
3 out of 5
by Edgar from NYC

Could have been better

Posted Jul 24, 2016 on Hotels
I usually give reviews that are more positive but there were a couple of issues. When I first entered the hotel room there was a strong odor of ammonia or possibly some type of cleaning product. The second issue was the huge stain on the sofa, which of course I clearly chose not to sit on. Then for the breakfast, I guess I left too early, because there were no eggs, bacon, or sausage, so I went to McDonald's for breakfast.
Comment from Hotel Management
Jul 29, 2016 by Tiffani B, Hotel Management
Dear Edgar, Thank you for your candid feedback. I apologize that we fell short on your visit. We pride ourselves on clean rooms and great service for every guest. I have addressed your concerns with my team. My hopes are that when you are in the area again, you will give us the opportunity to make this up to you. Sincerely, TBageant, GM
4 out of 5
by Alexander from Pace

Comfortable Clean Quiet, but a bit overpriced

Posted Jul 17, 2016 on Hotels
I typically like to spend on night away from the house with my wife after travelling internationally. The hotel at which we usually stay was completely booked so we found a room at Holiday Inn Express Hotel & Suites Milton East I-10. The room was clean, quiet and comfortable. I felt the price was higher than it should have been for what we got and where the inn is located.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Dear Alexander, Thank you so much for the great review. We appreciate you taking the time to let us know about your stay and we do hope to see you again soon. Regards, TBageant, GM
4 out of 5
by A verified traveler

Posted Jul 16, 2016 on Hotels
Comment from Hotel Management
Jul 18, 2016 by Tiffani B, Hotel Management
Thank you for the great review!
5 out of 5
by Reita from Norfolk, VA

One of the best.

Posted Jul 15, 2016 on Hotels
I came down with my boyfriend and children to see his father before he deploys at the end of the year. This was my kids and my first trip to Florida. All I can say was that this was great. The hotel was right off the highway but set back away from the road. There was a Waffle House (which we did not eat at) and a gas station on the same road. The room was clean, spacious, quiet, and one of the most comfortable I have been in. The staff was friendly and courteous. The pool was clean and had towels available. The breakfast offered was very good with plenty of options. Overall this was by far one of the best hotels I have stayed at to date.
Comment from Hotel Management
Jul 18, 2016 by Tiffani B, Hotel Management
Dear Reita, It is great to hear that we could be a part of your memorable trip! Thank you so much for giving us such great compliments! Our team works so hard to insure that all of our guests are comfy and happy on their travels so I will pass it on. We hope to see you again soon.
4 out of 5
by John

Posted Jul 5, 2016 on Hotels
Comment from Hotel Management
Jul 18, 2016 by Tiffani B, Hotel Management
John, Thank you for your review!
5 out of 5
by A verified traveler

Clean and comfortable

Posted Jun 16, 2016 on Hotels
There is not much to do in Milton, but if you are on your way somewhere else, this is right off the interstate. It is clean and comfortable, the front desk is friendly and efficient, and the neighborhood is safe.
Comment from Hotel Management
Jul 18, 2016 by Tiffani B, Hotel Management
Thank you for the 5 STAR review! We appreciate your feedback and hope to see you again in your travels!