Posted Feb 8, 2017
We had a pretty good experience with just a few things that could use some improvement. First of all, I had called days in advance to request that the 3 rooms I booked be all next to each other. When we checked in, 2 rooms were next to each other but the other one was in the other hall, they at least kept them all on the same floor (per availability?? despite my phone call days in advance) and did upgrade one room to a suite because of the troubles.
We were not able to use the pool the evening of our stay but in the morning, the 4 young children (us grown-ups too) wanted to use the pool. The keyless entry on the door was broken and nobody could get in. It took a while for them to figure out how to fix this. The pool area had not been cleaned from the previous night (left over cake and garbage), along with the fact that there were no clean pool towels. Housekeeping came in and picked up the full bin for washing. When we asked about pool towels, we were told they were in the dryer and would be out momentarily. We never did see any pool towels...thank goodness I had brought my own beach towels!