Ratings based on 515 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Sep 21, 2016
It was our last night in Milwaukee and this was a relaxing place to stay before heading out on a rather early morning flight. Thanks
2 out of 5
by A verified traveler from Knoxville, TN

Travelers Beware

Posted Sep 2, 2016
First off, generally I like country inn and suites, this is by far the worst one I've stayed at. I booked the room based on value and location and chain experience, photos showed newer looking rooms... When I checked in I was given a room on the first floor. I first used the bathroom and during my time in there noticed hairs all over and was dirty overall, built up. After exiting I noticed the dirty stained yellow carpet and musty odor, then notice the very dated furnishings and sagging mattresses. Standing in awe I wondered how I managed to book this dump, pulled out my phone then noticed the photos on Expedia looked nothing like my room. A call to the front desk to inform them the room was not properly cleaned, and u was told to come to the desk without so much as a weird I was handed a new key to a room of the second floor. This room magically was like the photos, updated furnishings, and a little cleaner at least on the basics. But the room overall was in disrepair, especially in the bathrooms, and was just filthy. The obvious built up grime, evidence no deep cleaning ever goes on there, makes me wonder what other shortcuts are taken, I was thinking that the next morning when I went to shower and found someone's used washcloth still hanging over the curtain rod... I think everyone gets the picture. Good location, quiet, spacious rooms, standard breakfast, friendly staff. If your a sticker for clean steer clear. If you decide to stay don't fall for the bait and switch.
Comment from Hotel Management
Sep 5, 2016 by Manager_x_x, Hotel Management
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
5 out of 5
by A verified traveler from South old

Posted Aug 29, 2016
A lot cheaper and just as nice as the hotel right next door that my family stayed at!
Comment from Hotel Management
Sep 5, 2016 by cx_mlwk@amer.carlson.com, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay
4 out of 5
by A verified traveler

Posted Aug 28, 2016
Everythkng went fine, Clean,Pleasant, and the shuttle service works perfectly, it's at 5min from the airport
Comment from Hotel Management
Sep 5, 2016 by Manager_X-x, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay
5 out of 5
by A verified traveler

Nice hotel.

Posted Aug 26, 2016
Nice hotel. Clean. Pool and hot tub just the right temperature. The cookies at the desk were delicious.
Comment from Hotel Management
Sep 5, 2016 by Manager_X_x, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed. We look forward to your next stay
2 out of 5
by A verified traveler from Madison, WI

Hotel Room Cleanliness

Posted Aug 23, 2016
Pros: Staff was friendly.
Cons: Provide a cleanlier bathroom and make sure it has a shower curtain. Make sure the rooms smell fresh.
I was extremely disappointed with the condition of my hotel room when I stayed here this trip. There was no shower curtain in the bathroom. The room smelled of damp sweat when I walked in. The bathroom exhaust fan was extremely dirty and filled with a lot of dust.
Comment from Hotel Management
Aug 26, 2016 by Manager_X_X_x, Hotel Management
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
3 out of 5
by A verified traveler from Appleton, WI

Disappointing Welcome, but Overall Decent Stay

Posted Aug 16, 2016
Pros: Clean rooms, decent price, good breakfast, and rooms were nice overall
Cons: The front desk (more so the manager's) attitude with customers. Have more enthusiasm for your job and MAKE people want to come back
Location: We were by the airport. It wasn't ideal as we were there for a Brewer Game. But it was also the State Fair so hotels were booked. Not much else to do.
Upon check-in, we requested to pay cash for all three rooms that were booked. Not knowing the policy, we thought we could use a card for incidentals and pay the rooms with cash. The employee ran the card and when we asked about paying cash, she advised that she already ran the card and there was not anything they could do about it. Then we were told about the $100 deposit for each room we were paying for with cash. My mother was paying and just asked to know why and the manager came around the corner and was super snooty about it. He wasn't pleasant by any means. After we got that settled, we were waiting for our cards and a gentleman came up and asked about recommendations for places to eat. The manager stated (without any emotion) that there is a steakhouse across the street that people seem to enjoy. How about a little enthusiasm or joyfulness when trying to help your customer? Otherwise the stay was great. The rooms were clean and comfortable. The breakfast was tasty. The kids loved the fresh complimentary cookies at the front desk. Even though the stay itself was comfortable, I would much rather do a little more research to stay at a different hotel just because of how we were treated by the manager upon check-in. I like interacting with vibrant and welcoming people. Not people that act like they despise their job in every which way.
Comment from Hotel Management
Aug 26, 2016 by cx_mlwk@countryinns.com, Hotel Management
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
2 out of 5
by A verified traveler

Nice hotel until you get to your room

Posted Aug 6, 2016
The exterior of the hotel as well as public area on first floor is very nice. Three things about the guest room. The mattress was in horrible shape. It needs to either be flipped or discarded. The tv had to be controlled at the set itself and two nights it went off by itself. Third, there is no easy chair. Only chair was desk chair.
Comment from Hotel Management
by X-x-manager, Hotel Management
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
3 out of 5
by A verified traveler

Close to hotel.

Posted Aug 6, 2016
Pros: accommodations are nice.
Location: We went downtown to Mader's for dinner, based on the book in the room.
There were a lot of rooms available and we got the room on the hall with the door partially primed to be repainted. It just looked shabby. Why of all the rooms, would you put us there? It was just uninviting. And there is a LARGE stain on the carpet in that room>...is it blood? Vomit? Coffee? I don't know but it's disgusting. I would suggest it is cleaned or replaced before putting a guest in there.
Comment from Hotel Management
by X-x-manager, Hotel Management
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
4 out of 5
by A verified traveler from Lowell, MI

Staff was very friendly

Posted Aug 1, 2016
Great location for accessing activities in downtown Milwaukee; 15min. Drive to downtown. Breakfast was good, however breakfast seating was limited. Overall, I'd stay again at this hotel, great value.