Ratings based on 146 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Near the elevators and machines

Nice room, next to elevator and ice machine

Posted Oct 2, 2017
Pros: Ease to the elevators and ice machine
Cons: If a customer asks to be booked away from elevator and machine, so be it.
Location: Not much fun nearby
I booked thru Expedia. Asked to have a room well away from elevator and concession machines. As if somebody who processed this as a joke on me, my room was right next to both ! But, the room seemed quite sound proof. No problem at all. And otherwise excellent overall experience. Joke must be on the person who booked the room with clear confrontation in mind
Comment from Hotel Management
Oct 4, 2017 by Laura, Hotel Management
Thanks for taking the time to provide feedback about your recent stay. I'm glad to hear that you ultimately liked your room but I sincerely apologize for the fact that your location request was not honored. Thanks for your business. We appreciate it. Respectfully, Laura Timmeney
4 out of 5
by A verified traveler

Posted Aug 14, 2017 on Hotels
Comment from Hotel Management
Aug 16, 2017
Thanks for taking the time to provide feedback on your recent stay at our hotel. We strive to exceed expectations and I'm glad we could do that for you. Thanks for your business and please come see us again whenever you are in Brown Deer, WI. Respectfully, Laura Timmeney
4 out of 5
by Gabreille

Nice and comfy

Posted Aug 7, 2017 on Hotels
Conveniently located to family reunion destinations
Comment from Hotel Management
Aug 11, 2017
Thanks so much for taking the time to provide feedback about your recent stay with us. We strive to exceed guest expectations and I'm so glad we could do that for you. I hope you will stay with us again the next time you are in Milwaukee/Brown Deer. Respectfully, Laura Timmeney
4 out of 5
by A verified traveler

Posted Aug 4, 2017 on Hotels
Comment from Hotel Management
Aug 7, 2017 by Tony Cruz, Hotel Management
Thank you for the 4 star rating on your recent stay with us. Hopefully we can get 5 on your next visit! Thank you!
2 out of 5
by A verified traveler

Posted Jul 10, 2017 on Hotels
Too noisy, walls are very thin. NO bathtubs in rooms (false advertisement.) Very small indoor pool.
Comment from Hotel Management
Jul 14, 2017 by Tony Cruz, Hotel Management
Hello, Sorry to hear about the noise created by our other guests. Our rooms are newly renovated and not all rooms have bathtubs, some guests prefer the shower bathrooms. We do apologize for the issues you had during your stay. We hope next time we can get you a room with a tub. Thank you!
4 out of 5
by A verified traveler

Posted Jul 8, 2017 on Hotels
Comment from Hotel Management
Jul 14, 2017 by Tony Cruz, Hotel Management
Thank you for your review. We thank you for your business and hope you visit us again soon. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Nice hotel and friendly staff. Have stayed a few times and have not been disappointed
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
We are always so pleased to hear when we meet our guests expectations. Thank you for your feedback and your business. We hope you stay with us again in the near future.
3 out of 5
by A verified traveler

Newer Courtyard

Posted Jul 3, 2017
Newer Courtyard but cheaply constructed. Could hear noise throughout
Comment from Hotel Management
Jul 8, 2017 by General Manager, Hotel Management
Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by other guests. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Brown Deer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 30, 2017
Shower set up was very inconvenient. I like to turn my water on first to get the right temp then step in. This set up wouldn't allow that without getting wet first. I had to turn on the shower for my 6yr old son I basically had to take my shirt off first to avoid getting wet! Poor set up!
Comment from Hotel Management
Jun 1, 2017 by General Manager, Hotel Management
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We apologize that you didn't like our new shower set-up. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Brown Deer.
5 out of 5
by Mary

Posted Mar 25, 2017 on Hotels
Comment from Hotel Management
Apr 1, 2017 by Tony Cruz, Hotel Management
Hello Mary, Thank you for your 5 star review. We appreciate your feedback and thank you for your business. Visit us again soon!