Power outage and no secondary power
Posted Nov 21, 2016
My wife and daughter stayed here the weekend of 11/18. The night of the 18th there was a power outage. This is absolutely outside of the hotel's control, but the hotel staff's reaction was horrible. There was no backup source of electricity, and the staff couldn't have been any less prepared to handle the outage. The hotel was pitch black and there wasn't any heat. Overall, a miserable experience.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Although it was out of our control ,we apologize for the city of brown deer power outage that occurred during your stay. We assure you that this nature disaster was an isolated incident and hope you give us the opportunity to exceed your expectations in the future. Thank you for your feedback and your business!