Ratings based on 138 Verified Reviews

4.0 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 30, 2017
Shower set up was very inconvenient. I like to turn my water on first to get the right temp then step in. This set up wouldn't allow that without getting wet first. I had to turn on the shower for my 6yr old son I basically had to take my shirt off first to avoid getting wet! Poor set up!
Comment from Hotel Management
Jun 1, 2017 by General Manager, Hotel Management
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We apologize that you didn't like our new shower set-up. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Brown Deer.
5 out of 5
by Mary

Posted Mar 25, 2017 on Hotels
Comment from Hotel Management
Apr 1, 2017 by Tony Cruz, Hotel Management
Hello Mary, Thank you for your 5 star review. We appreciate your feedback and thank you for your business. Visit us again soon!
5 out of 5
by Angela

Posted Mar 21, 2017 on Hotels
I really enjoyed my stay the room was beautiful and I was very comfortable thank you
Comment from Hotel Management
Mar 23, 2017 by Tony Cruz, Hotel Management
Thank you for you comments on our new renovated room. We are so pleased that your stay with us exceeded your expectations. We look forward to your visit in the future. Thank you!
5 out of 5
by A verified traveler

Posted Mar 15, 2017 on Hotels
Nice clean and quiet hotel. A little bit of an odd location with not a ton around it restaurant and activity wise, but served us well for a quick overnight stay.
Comment from Hotel Management
Mar 19, 2017 by Tony Cruz, Hotel Management
My team is pleased that you enjoyed your stay with us. Thank you for your feedback and your business. Have a wonderful week!
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Snowed in

Posted Mar 15, 2017
Had to stay in Milwaukee since driving was not an option because of snow storm. Great staff. Left at 5:30 am for work and disappointed that. Breakfast did not start until 6:30. Had to stop at a fast food place to unfortunately eat something. That was only bad part.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
We are sorry your travels had to be delayed by the snow storm. But we are happy that you stayed with us, and the hotel meet your needs. Thank you for your business!
4 out of 5
by A verified traveler

Location was great for weekend event

Posted Mar 13, 2017 on Hotels
I have no complaints - everything was great.
Comment from Hotel Management
Mar 16, 2017 by Tony Cruz, Hotel Management
We are so pleased that your stay with us was Great! Thank you for your feedback and your business.
5 out of 5
by james

Posted Feb 24, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Dear James, Thank you for your 5 star review. We appreciate your business and hope you visit us again in the near future. Thank you!
5 out of 5
by Thomas

Posted Feb 20, 2017 on Hotels
Very nice but 10$ for am coffee
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
My team joins me in thanking you for your business and the positive feedback. Our Starbucks Bistro Coffee is not at that price point, so I am unsure of what you ordered. We hope stay with us again in the near future. Thank you!
4 out of 5
by A verified traveler

Posted Feb 15, 2017 on Hotels
The room was nice and so was the staff at the front desk. The workout room was just okay and the pool area wasn't very clean ie there was a band aid on the deck both nights I used the hot tub. The hot tub also could have been warming as it was more warm than hot.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback about your recent stay. Looks like staff and rooms were nice, but our pool area needs some attention. I will work with my team to ensure that these areas are deep cleaned for future guests. Thank you for your feedback and your business!
4 out of 5
by Nicole

Posted Feb 10, 2017 on Hotels
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Hello Nicole, Thank you for your 4 star review of our hotel. We would like to thank you for your business and you feedback. Thank you!