My first room was great until I looked at the bathtub. It had rust on the floor. Management moved me to a new room, with no balcony and a clean bathtub. However, I could hear all the street traffic, so I couldn't sleep! They also comped my breakfast the first morning.
Comment from Hotel Management
Aug 16, 2016 by General Manager, Hotel Management
I was disappointed to hear about your experience in our hotel. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay.
Your valued feedback highlighted a number of areas for improvement that I have since shared with the staff and management team, who join me in offering their apologies for their team’s shortcomings.
Once again, thank you for providing feedback that will ultimately help improve our teams procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Brown Deer so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.