Ratings based on 46 Verified Reviews

3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 26, 2016
Pros: The location made it easy for me to access the freeway to see my friends, relatives and plays while staying in Milwaukee.
Cons: The room could have used a full length mirror; it helps when getting dressed for an event.
I enjoyed my stay, the bed was comfortable and the mints were a nice touch; the lemon sage body lotion was great.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
We are so pleased that our hotel meet your needs during your stay. We thank you for your feedback and your business!
1 out of 5
by A verified traveler from US

Power outage and no secondary power

Posted Nov 21, 2016
My wife and daughter stayed here the weekend of 11/18. The night of the 18th there was a power outage. This is absolutely outside of the hotel's control, but the hotel staff's reaction was horrible. There was no backup source of electricity, and the staff couldn't have been any less prepared to handle the outage. The hotel was pitch black and there wasn't any heat. Overall, a miserable experience.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Although it was out of our control ,we apologize for the city of brown deer power outage that occurred during your stay. We assure you that this nature disaster was an isolated incident and hope you give us the opportunity to exceed your expectations in the future. Thank you for your feedback and your business!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean

Posted Sep 6, 2016
Nice and clean! Great decor! Spacious rooms and bathroom.
Comment from Hotel Management
Sep 12, 2016 by GM, Hotel Management
We are so pleased that you enjoyed your our newly remodeled hotel. Thank you for our business!
4 out of 5
Recommended
for Everyone
by A verified traveler from Mosinee WI

weekend away

Posted Mar 9, 2016
Pros: The location was great and the beds were wonderful.
Cons: Complimentary breakfast is always a great way to start the day. Especially when you spend this much for a room.
Location: Close to where we had to be.
We were welcomed and checked in quickly. The rooms were large and clean. The beds were awesome.
Comment from Hotel Management
Apr 12, 2016 by General Manager, Hotel Management
Thank you for your feedback and your business! We hope you visit us again soon!
3 out of 5
by A verified traveler

Expensive and no breakfast

Posted Jan 23, 2016
Clean, friendly, etc but incidentals costly and nothing extra unless you wanted a $3 coffee in the morning.
Comment from Hotel Management
Jan 24, 2016 by Angela, Hotel Management
Dear Guest, Thank you, for sharing your thoughts with us regarding your recent stay. We will pass your comments to our management team for review. We hope to see you again, if your travels bring you back to the Brown Deer area. Sincerely, Angela Cleland General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for my stay. Close to where I needed to be

Posted Jan 19, 2016
Pros: Staff and cleanliness
Cons: Heating system, but there were aware and working on it.
Location: Good location for me.
Staff was extremely nice and helpful. Room was a bit cold, but the hotel was working on the heating system. I found this to be a very pleasant stay.
Comment from Hotel Management
Jan 24, 2016 by Angela, Hotel Management
Dear Guest, Thank you, for taking the time to share your thoughts in regards to your recent stay with us. We look forward to you staying with us again soon. Sincerely, Angela Cleland General Manager
1 out of 5
by A verified traveler

Disappointed

Posted Oct 5, 2015
The TV did not work. The staff apparently tried to fix. I was in pain from a medical procedure and needed a diversion. Eventually left and went to s H I
Comment from Hotel Management
Oct 12, 2015 by Monty Operations Manager, Hotel Management
Dear Guest Thank you for reviewing our hotel. As we strive to deliver the best guest experience, we have unfortunately have fallen short. I apologize for the TV. With the information you have provided we will get this issue fixed. We hope to see you again. Sincerely Monty Patel
4 out of 5
Recommended
for Everyone
by A verified traveler from Luxemburg, WI

Nice hotel outside of Milwaukee

Posted Sep 29, 2015
Hotel was clean, staff was friendly. King bed was very comfortable. Couldn't hear anyone else in the rooms next to mine which was nice. One of the elevators was not in working, but other than that everything was great. This is in an area where there are not really any restaurants, so keep that in mind if you want something close to the hotel. We spent our time in downtown Milwaukee, so this was perfect. Pool is very small if traveling with kids
Comment from Hotel Management
Apr 12, 2016 by General Manager, Hotel Management
Thank you for your feedback and your business! We hope you visit us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing weekend with my son

Posted Sep 28, 2015
I enjoyed my visit, staff was courteous, exceptionally well-dressed and very helpful with all my questions. Meals from the Hotel kitchen were great, I felt no need to go in search of a restaurant for dinner either night. The room was clean, with nice layout and comfortable beds.
Comment from Hotel Management
Apr 12, 2016 by General Manager, Hotel Management
So happy that you and your son enjoyed your stay with us. We look forward to your future visits.
4 out of 5
Recommended
for Everyone
by A verified traveler from g

PGA championship stay

Posted Aug 18, 2015
Good basic clean room but walls are a bit thin. Heard the TV next door, toilets flushing and shower