Ratings based on 140 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Nice hotel and friendly staff. Have stayed a few times and have not been disappointed
Comment from Hotel Management
Jul 6, 2017 by General Manager, Hotel Management
We are always so pleased to hear when we meet our guests expectations. Thank you for your feedback and your business. We hope you stay with us again in the near future.
3 out of 5
by A verified traveler

Newer Courtyard

Posted Jul 3, 2017
Newer Courtyard but cheaply constructed. Could hear noise throughout
Comment from Hotel Management
Jul 8, 2017 by General Manager, Hotel Management
Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance caused by other guests. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. Thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Brown Deer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 30, 2017
Shower set up was very inconvenient. I like to turn my water on first to get the right temp then step in. This set up wouldn't allow that without getting wet first. I had to turn on the shower for my 6yr old son I basically had to take my shirt off first to avoid getting wet! Poor set up!
Comment from Hotel Management
Jun 1, 2017 by General Manager, Hotel Management
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We apologize that you didn't like our new shower set-up. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Brown Deer.
5 out of 5
by Mary

Posted Mar 25, 2017 on Hotels
Comment from Hotel Management
Apr 1, 2017 by Tony Cruz, Hotel Management
Hello Mary, Thank you for your 5 star review. We appreciate your feedback and thank you for your business. Visit us again soon!
5 out of 5
by Angela

Posted Mar 21, 2017 on Hotels
I really enjoyed my stay the room was beautiful and I was very comfortable thank you
Comment from Hotel Management
Mar 23, 2017 by Tony Cruz, Hotel Management
Thank you for you comments on our new renovated room. We are so pleased that your stay with us exceeded your expectations. We look forward to your visit in the future. Thank you!
5 out of 5
by A verified traveler

Posted Mar 15, 2017 on Hotels
Nice clean and quiet hotel. A little bit of an odd location with not a ton around it restaurant and activity wise, but served us well for a quick overnight stay.
Comment from Hotel Management
Mar 19, 2017 by Tony Cruz, Hotel Management
My team is pleased that you enjoyed your stay with us. Thank you for your feedback and your business. Have a wonderful week!
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Snowed in

Posted Mar 15, 2017
Had to stay in Milwaukee since driving was not an option because of snow storm. Great staff. Left at 5:30 am for work and disappointed that. Breakfast did not start until 6:30. Had to stop at a fast food place to unfortunately eat something. That was only bad part.
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
We are sorry your travels had to be delayed by the snow storm. But we are happy that you stayed with us, and the hotel meet your needs. Thank you for your business!
4 out of 5
by A verified traveler

Location was great for weekend event

Posted Mar 13, 2017 on Hotels
I have no complaints - everything was great.
Comment from Hotel Management
Mar 16, 2017 by Tony Cruz, Hotel Management
We are so pleased that your stay with us was Great! Thank you for your feedback and your business.
5 out of 5
by james

Posted Feb 24, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Dear James, Thank you for your 5 star review. We appreciate your business and hope you visit us again in the near future. Thank you!
5 out of 5
by Thomas

Posted Feb 20, 2017 on Hotels
Very nice but 10$ for am coffee
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
My team joins me in thanking you for your business and the positive feedback. Our Starbucks Bistro Coffee is not at that price point, so I am unsure of what you ordered. We hope stay with us again in the near future. Thank you!