All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The staff was so nice and accommodating. They made our stay AMAZING!
Carrie
Stayed 2 nights in Mar 2024
Response from GM on Mar 26, 2024
Thanks for your 5-star review, Carrie! We are so happy to hear you enjoyed our friendly staff and the outstanding service we provide. Looking forward to welcoming you on your next visit to Downtown Milwaukee!
Thanks for your 5-star review, Lu! We are happy to hear you enjoyed our central location and sincerely apologize for any inconvenience the onsite valet parking may have caused. We appreciate you staying with us and look forward to welcoming you on your next visit to Downtown Milwaukee!
The staff is very friendly and helpful. I would definitely stay here again.
Barbara
Stayed 2 nights in Mar 2024
Response from GM on Mar 25, 2024
Thanks for your 5-star review, Barbara! We are so happy to hear you enjoyed our friendly staff and the outstanding service we provide. Looking forward to welcoming you on your next visit to Downtown Milwaukee!
Thanks for your 5-star review, Joshua! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
Booked a room for an event at Fiserv… staff was very helpful with parking and resources…. Was close enough to walk but the weather was cold so we grabbed an Uber… room was very clean and quiet.
Angela
Stayed 1 night in Mar 2024
Response from GM on Mar 22, 2024
Thanks for your 5-star review, Angela! We are happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Milwaukee!
Thanks for your 5-star review, Heather! We are happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Milwaukee!
Thanks for your 5-star review, Tom! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
8/10 Good
Anthony
Traveled with partner, Traveled with family
Mar 11, 2024
Liked: Cleanliness, staff & service, amenities
Minor inconvenience was the main doors were not functioning and we had to go around to enter the building. Also the refrigerator in the room wasn’t quite working that well, but kept stuff cold enough were it wasn’t a huge deal. Otherwise hotel layout is easy to navigate and was in right across the Wisconsin center. 4/5 stay truthfully.
Anthony
Stayed 3 nights in Mar 2024
Response from GM on Mar 11, 2024
Thanks for sharing your feedback with us, Anthony! We are happy to hear you enjoyed our central location and sincerely apologize for the maintenance issues you encountered. We look forward to welcoming you on your next visit to Downtown Milwaukee!
Very clean staff was polite the stay was overall exceptional
Dominque
Stayed 1 night in Mar 2024
Response from GM on Mar 8, 2024
Thanks for your glowing recommendation, Dominique! We are so happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Milwaukee!
I think the fact that you have to pay for parking and an outrageously priced breakfast is obsurd. The staff were nice except for the man who checked me in. He was very short and rude and i was the only one checking in. Parking guys were nice. My room was cleanish. There was dust on some fixtures, debri on floor around items like they werent moved while vacuuming, and the thermostat didnt worrk so my room was to warm. I also think the fact that they gave me two complimentary waters in the fridge and i had three registered people was inconvenient. Not the worst hotel but definitely expected more from a hilton.
Ryan
Stayed 1 night in Mar 2024
Response from GM on Mar 6, 2024
Ryan, We are so very sorry to hear you were disappointed in your stay with us. We strive to provide outstanding service and sincerely apologize that you were not met with that upon check in. We appreciate your feedback and have shared your comments with our leadership team so we can address your concerns with housekeeping and friendliness.
10/10 Excellent
Sergio
Mar 5, 2024
Sergio
Stayed 3 nights in Mar 2024
Response from GM on Mar 26, 2024
Thanks for your 5-star review, Sergio! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
Thanks for your 5-star review, Evan! We are happy to hear you enjoyed our central location and look forward to welcoming you on your next visit to Downtown Milwaukee!
Thanks for your 5-star review, Stephanie! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
10/10 Excellent
Mark
Mar 3, 2024
Mark
Stayed 2 nights in Mar 2024
Response from GM on Mar 24, 2024
Thanks for your 5-star review, Mark! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
I loved it , they had room service and it was great but it was very pricey still loved it tho . Valet parking , rooms were super clean and stocked up on waters & such , they also gave us cookies upon arrival :) . 10/10 overall experience
Dayani
Response from GM on Mar 5, 2024
Thanks for staying with us, Dayani! We are so happy to hear you enjoyed every aspect of your stay and look forward to welcoming you with more of our signature DoubleTree cookies again soon!
The staff is always pleasant and efficient. Rum is always neat and clean. Great distance and location from Marquette University. Love this property
Nancy
Stayed 1 night in Mar 2024
Response from GM on Mar 5, 2024
Thanks for your 5-star review, Nancy! We are so happy to hear you continue to enjoy your stays with us. Looking forward to welcoming you back again soon!
Thanks for your 5-star review, Cheryl! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
Great very feiendly staff . But the windows are terrible, you can hear the wind blow through them like theres nothing there, and a little drafty.
Adam
Stayed 2 nights in Feb 2024
Response from GM on Feb 26, 2024
Thank you for sharing your feedback with us, Adam! We are happy to hear you enjoyed our friendly staff and sincerely apologize for the maintenance issue you encountered. Our team has your reservation details and will look into the draftiness you experienced. We appreciate you staying with us and look forward to welcoming you on a future visit to Downtown Milwaukee!
8/10 Good
VICKY
Feb 25, 2024
VICKY
Stayed 2 nights in Feb 2024
Response from GM on Mar 21, 2024
Thanks for sharing your review with us, Vicky! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
Thank you for staying with us, Jolynn! We are happy to hear you had a great experience and look forward to welcoming you on your next visit to Downtown Milwaukee!
Response from Assistant Front Office Manager on Feb 25, 2024
Thank you very much for your feedback! It is very appreciated. We are happy to hear that you enjoyed your stay with us! Thank you for your kind words and we hope to have you back again soon!
Nice and clean. Friendly staff. Walking distance to many places in downtown area: Milwaukee Museum, Milwaukee Public Library, Courthouse, etc.
Mingshu
Stayed 2 nights in Feb 2024
Response from GM on Feb 23, 2024
Thanks for your 5-star review, Mingshu! We are happy to hear you enjoyed our friendly staff and central location. Looking forward to welcoming you on your next visit to Downtown Milwaukee!
Great property and a short walk to downtown restaurants and new addition to convention hall, etc……but immediately surrounding hotel is a bit sketchy.
Eric
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thanks for sharing your review with us, Eric! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
Always a great visit at this hotel. The staff are accommodating and very friendly.
Lee
Stayed 3 nights in Feb 2024
Response from GM on Feb 20, 2024
Thanks for your glowing recommendation, Lee! We are so happy to hear you continue to enjoy your stays with us and look forward to welcoming you on your next visit to Downtown Milwaukee!
I just want to shout out José from the front. We were on our way in from out of town and don’t know Milwaukee too well when there was a protest going on right on the road we needed to get to the hotel. I called to let the hotel know we were going to be late for checking in and asked if they could help give directions. José was so helpful and patient with my husband and I and gave us directions. Super helpful staff and a clean room !
Hailey
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Thanks for your 5-star review, Hailey! We are happy to hear you enjoyed your stay and the outstanding service Jose and other team members provide. Looking forward to welcoming you on your next visit to Downtown Milwaukee!
Thanks for sharing your review with us, Logan! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
10/10 Excellent
Beth
Feb 18, 2024
Beth
Stayed 2 nights in Feb 2024
Response from GM on Mar 21, 2024
Thanks for your 5-star review, Beth! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
Response from Assistant Front Office Manager on Feb 17, 2024
We are so happy to hear that your experience checking in was great! We always appreciate the kind words and feedback. I will be sure to let Kevin know that he made such a positive impact. We hope to see you again in the not-so-distant future!
Response from Assistant Front Office Manager on Feb 17, 2024
We are happy to see that your experience was a 5 out of 5! We always strive to provide the best service and are always pleased to have such positive feedback! We hope to see you again in the not-too-distant future!
8/10 Good
Marcos
Feb 13, 2024
Liked: Property conditions & facilities
Marcos
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Thanks for sharing your review with us, Marcos! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
Thanks for sharing your review with us, Marilyn! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
8/10 Good
Ray
Feb 12, 2024
Liked: Cleanliness, staff & service
Ray
Stayed 2 nights in Feb 2024
Response from GM on Feb 13, 2024
Thanks for sharing your review with us, Ray! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
staff was polite and the cookies were a nice touch!
I did not like that they charged my room an extra $75 per night for incidentals. I don't recall reading that when booking. Also, the bathroom smelled like urine
Alicia
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Thank you for sharing your feedback with us, Alicia! We look forward to welcoming you with more of our signature DoubleTree cookies on your next visit to Downtown Milwaukee!
4/10 Poor
Rachel
Traveled with group
Feb 6, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
There just wasn’t much of a wow factor.
Rachel
Stayed 1 night in Feb 2024
Response from Assistant Front Office Manager on Feb 17, 2024
I greatly apologize that your experience was not what you were hoping for. Was there anything in particular that you were not pleased with that we can make sure to address? We strive to provide the best service possible but are always wanting to improve anywhere that we can.
Great location. Hotel was clean and the staff was extremely helpful.
Cristina
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Thanks for your glowing recommendation, Cristina! We are so happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
Thanks for sharing your review with us, Yvonne! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
Very convenient coming off the freeway to hotel a few blocks and convenient walk for a bucks game but way over priced and valet parking only
Adam
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Thanks for sharing your feedback with us, Adam! We are happy to hear you enjoyed our central location and look forward to welcoming you on a future visit to Downtown Milwaukee!
Thanks for your 5-star review, Marsha! We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
6/10 Okay
Connie
Traveled with group
Jan 22, 2024
We just needed a bed to sleep in for the night, so it suited our purpose. However the $28 mandatory valet parking was absolutely ridiculous. I will never stay again!
Connie
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Connie, We are so very sorry for any miscommunication regarding our valet parking. It is certainly not mandatory by any means, however, it is the only onsite parking we are able to offer (there are self-parking options nearby that are not associated with the hotel). If you did not have a vehicle or feel there was an error in your billing, please let us know.
Hotel was super clean and the front desk, housekeeping and valet teams were wonderful. We will definitely stay here again! Thank you!
Lindsay
Response from GM on Jan 15, 2024
Thanks for your 5-star review, Lindsay! We are happy to hear you enjoyed our friendly team members and look forward to welcoming you on your next visit to Downtown Milwaukee!
Thanks for sharing your feedback, Joseph. We appreciate you staying with us and look forward to welcoming you on a future visit to Downtown Milwaukee!
10/10 Excellent
Kennon
Jan 2, 2024
Kennon
Response from GM on Feb 9, 2024
Thanks for your 5-star review, Kennon We are happy to hear you enjoyed your stay and look forward to welcoming you on your next visit to Downtown Milwaukee!
Thanks for your 5-star review, David! We are happy to hear you enjoyed your stay and look forward to welcoming you back on your next visit to Downtown Milwaukee!
Overall the staff was friendly, especially our valet parking attendants. There were parts of the hotel you could tell needed updating but everything was clean and great for a night of sleep!
Jonah
Stayed 1 night in Dec 2023
Response from GM on Jan 2, 2024
Thanks for sharing your review with us, Jonah! We are happy to hear you enjoyed our friendly staff and look forward to welcoming you on your next visit to Downtown Milwaukee!
We went in between Christmas and New Year. Downtown was more slow which was fine with us. The only two negative was since it was slow the buffet was not available for breakfast and we had to call for room service to clean our room. Otherwise we had a great stay, the work out room was also nice with updated equipment.
Rosanne
Stayed 2 nights in Dec 2023
Response from GM on Jan 2, 2024
Thanks for sharing your review with us, Rosanne! We are happy to hear you enjoyed your stay between the holidays and look forward to welcoming you on your next visit to Downtown Milwaukee!