Ratings based on 290 Verified Reviews

3.5 out of 5
69% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2017
Good hotel but need clean room little better. Make sure thing work inside room
Comment from Hotel Management
May 25, 2017 by General Manager , Hotel Management
Thank you for choosing to stay at Extended Stay America - Milwaukee - Brookfield and for sharing your review. We are glad to know you liked our hotel and that your visit with us was comfortable. We appreciate your observation and have shared your comments with my team members. We hope to have the opportunity to welcome you back soon. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Nice Hotel for the money. Great location.

Posted May 18, 2017
Pros: A value for what I paid. Convenient to everything. I had no problem with Expedia check-in. Great coffee station with muffins and granola bars.
Cons: Tub/Shower will be in need of updating shortly. Noise from other bathroom fans came through my fan in bathroom but closing bathroom door solved this.
Location: Food, Malls, Theater's, entertainment all very close. Convenient to everything.
My overall experience was very positive. The hotel is in an upscale area in Brookfield that is convenient to absolutely everything. The room was very nice in my opinion for the money. The room had a king size bed, kitchen space (which I only used the fridge), a nice deck, and nice sitting area. The TV was on a swivel so I could watch from the couch or from the bed. The flooring appeared recently remodeled. The bathroom was nice, but the tub was starting to show some wear and it drained very slowly (I did report this to the front desk as I checked out). Since this was an extended stay, they did not have vending machines but they had a locked snack area. No diet soda though (all regular) so that could be improved. No real snacks either. I think if they had a better selection that more people would buy, but again, it is an extended stay and they are assuming you will be bringing your own snacks, etc. My room was clean, the heater/AC worked perfectly, it was well lit, and there were plenty of towels and a nice area to hang my clothes. It was also pretty quiet despite being off of a very busy street (but convenient to everything). If you are looking for a convenient place to stay on a budget, then I think this hotel is a value.
Comment from Hotel Management
May 20, 2017 by General Manager, Hotel Management
Chris, thank you so much for confirming to others that what a great choice Extended Stay America - Milwaukee - Brookfield is! We are glad to know you not only enjoyed your well-appointed room and our convenient location but also found us to be a good value. We appreciate your observations and have taken a note of it as we plan any future changes. It was our pleasure hosting you, and we hope to be your hotel of choice every time you visit our area. Sincerely, General Manager
3 out of 5
by A verified traveler

Plain Jane kind of hotel

Posted May 17, 2017
Pros: comfortable
Cons: refund policy and could use even a small gym
The hotel was fine - nothing fancy - no pool, gym, restaurant, bar, etc. I was disappointed when I booked a 5 night stay and then due to my work, I was able to leave a day early and both the hotel and expedia denied refunding the 5th night. Will definitely make me question whether to book thru expedia next time.
Comment from Hotel Management
May 19, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay. We are glad your overall experience was enjoyable, but we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

was close to the office. good food near by

Posted Apr 24, 2017
clean and easy to get to and good restaurants near by.
Comment from Hotel Management
Apr 25, 2017 by General Manager, Hotel Management
Thank you for choosing Extended Stay America - Milwaukee – Brookfield. We are glad our location was suitable for your work trip and that you enjoyed the convenience of many restaurants nearby. Thanks for sharing your satisfaction with us. We hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler from brookfield, Wi

Never cleaned my room

Posted Mar 17, 2017
Room was dirty, bed was broken, staff was rude, I got a rash from sleeping in the bed. Heat didn't work.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Chicago IL

Good location. Clean and quiet hotel.

Posted Mar 9, 2017
Pros: Clean. Easy to get to. Price good.
Cons: Nothing. Fine for price.
Location: Near major expressways, shopping centers, and restaurants.
Clean, quiet, easy to find and well priced hotel. Served my need well.
1 out of 5
by A verified traveler

Posted Feb 27, 2017
The room had a terrible smell and ants in the bathroom.
5 out of 5
by A verified traveler

Posted Feb 12, 2017 on Hotels
Room was freezing upon arrival because someone left the window cracked open. Hot water did not stay hot for long. Staff were very friendly, building was nicer than most Extended Stays, and room was clean.
Comment from Hotel Management
Mar 28, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to read you enjoyed your stay as well as the customer service provided. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
by Anthony

My experience

Posted Feb 2, 2017 on Hotels
Great experience!!!
Comment from Hotel Management
Mar 21, 2017 by Manager, Hotel Management
Thank you for taking the time to share your comments. I am more than pleased to read you had an excellent experience staying with us. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
3 out of 5
by Blanca

This traveler left a rating score only Posted Jan 16, 2017 on Hotels