Posted Apr 19, 2016
I chose this hotel because it was the least expensive in the area, and now I know why. Receptionist was pleasant when I walked. The lobby was very dirty.. Coffee spills all over and it looked like it hadnt been vacuumed in a while. I walked into my room and had a musty smell, but it was terrible and I figured for one night I could make do. Everything was fine until I went to bed. I pulled back the top blanket and the middle blanket had hair all over it. I pulled that blanket back and the sheets were clean so I tore off the blankets and slept with only the sheet. At about 4am a "bear" in the room next to me woke me up snoring. Needless to say I never went back to sleep. Then when I went to shower in the morning the shower had hair all over it, also was not clean. When I went to check out I was hoping I could nicely say something to front desk but there wasn't anyone there. Just a box to drop your keys before you checked out. So I just left. Very disappointing. I wasn't looking for anything extravagant because it was only one night but at least clean and a good nights sleep. I will most likely not be returning.
Comment from Hotel Management
May 3, 2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will retrain our housekeeping staff and make sure we are implementing deep cleaning procedures. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.