Ratings based on 1,657 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from IL

Posted May 22, 2018
Room was small. There was also a lot of ambient noise from the hallway. Disappointed that there was no refrigerator or microwave in the room.
Comment from Hotel Management
May 24, 2018 by m, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our historic hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
5 out of 5
by A verified traveler

Posted May 20, 2018
Comment from Hotel Management
May 20, 2018 by m , Hotel Management
Thank you so much for sharing your recent experience. I am delighted that our property and staff exceeded all your expectations! Our staff takes great pride making memories great! We welcome you back on your next visit to downtown Milwaukee!
3 out of 5
by A verified traveler

Posted May 7, 2018
This hotel is located in the downtown area and is within walking distance of all sorts of things. The staff was very friendly and the public areas of the building are very ornate. Our room was very small, and we obviously didn't expect to spend a lot of time there, but it was tight. We reserved a single room with a queen-size bed. The mattress was very uncomfortable. We had an adjoining room, and the door seemed to be paper-thin - we could hear full conversations. It was a good place to rest our head, but I think the next time we head to Milwaukee, I'll probably look elsewhere, just because there are so many choices in the downtown area.
Comment from Hotel Management
May 20, 2018 by m , Hotel Management
Thank you for taking the time to share your experience about your recent stay at our historic hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2018
Classy hotel, great lobby and our room had a great view.
Comment from Hotel Management
May 1, 2018 by m , Hotel Management
Thank you so much for sharing your recent experience. I am delighted that our property and staff exceeded all your expectations! Our staff takes great pride making memories great! We welcome you back on your next visit to downtown Milwaukee!
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Good price for great amenities.

Posted Apr 23, 2018
Location: There are not many things to do right near the hotel, but the lake and Third Ward are less than a mile away and a nice walk.
For the age of the hotel, it is in pretty good shape. The room was relatively clean and spacious. The staff were very nice and helpful. The only complaints are that the fitness area had no fans and was hot, the blackout curtains in the room did not block much light and the toilets are incredibly loud and make a banging sound after they flush.
Comment from Hotel Management
May 1, 2018 by m , Hotel Management
Thank you so much for sharing your recent experience. I am delighted that our property and staff exceeded all your expectations! Our staff takes great pride making memories great! We welcome you back on your next visit to downtown Milwaukee!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel!

Posted Apr 22, 2018
We upgraded to the executive suite. Quiet room with great city views. I didn’t notice until the morning that there was no caffeine pod (only decaf) in the room. Housekeeping brought it right away though.
Comment from Hotel Management
Apr 22, 2018 by m , Hotel Management
Thank you so much for sharing your recent experience. I am delighted that our property and staff exceeded all your expectations! Our staff takes great pride making memories great! We welcome you back on your next visit to downtown Milwaukee!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted Apr 16, 2018
Clean room and friendly staff. Millie ( the dog concierge) is the cutest touch to this hotel.
Comment from Hotel Management
Apr 21, 2018 by m , Hotel Management
Thank you so much for sharing your recent experience. I am delighted that our property and staff exceeded all your expectations! Our staff takes great pride making memories great! We welcome you back on your next visit to downtown Milwaukee!
3 out of 5
by A verified traveler

Rooms vs. Public Spaces

Posted Apr 16, 2018
Selected the Hilton because of location and good reviews. Lobby and public areas are gorgeous and to be seen. Room not so much. Reserved a king, ended up in a too large room, maybe 700-900 sq ft? Little annoying things for such a large room: One luggage rack and no other place to put a suitcase (of course two people have two suitcases), closet at one end of the room, small bathroom at the other, no robes, TV situated that you could not see it from either the bed or the sofa, reading chairs with no accompanying lighting, no additional bedding. Just a disconnect with how the hotel is portrayed at the lobby level---not that I was expecting 19th century grandeur in the rooms, but I did hope for more thoughtfulness in how it was laid out and appointed.
Comment from Hotel Management
Apr 16, 2018 by m , Hotel Management
Thank you for taking the time to share your experience about your recent stay at our historic hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
One of America's treasured hotels from the Grand Era.
Comment from Hotel Management
Apr 21, 2018 by m , Hotel Management
Thank you so much for sharing your recent experience. I am delighted that our property and staff exceeded all your expectations! Our staff takes great pride making memories great! We welcome you back on your next visit to downtown Milwaukee!
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Nice hotel, everything you could want right there.

Posted Apr 9, 2018
I wish my stay would have been longer for me to enjoy all of the lovely things you had to offer. I did get to have breakfast at the cafe and it was really nice, my waitress could have not been more pleasant and your buffet very good. The atmosphere very nice.
Comment from Hotel Management
Apr 14, 2018 by m , Hotel Management
Thank you so much for sharing your recent experience. I am delighted that our property and staff exceeded all your expectations! Our staff takes great pride making memories great! We welcome you back on your next visit to downtown Milwaukee!