Ratings based on 1,903 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

fantastic

Posted May 19, 2017
Pros: location is great - lots of nice places to eat, have a cocktail
Cons: some things are starting to show its' age
Location: Marquette - river walk - downtown restaurants - lake
nice stay, friendly staff love the location i would definitely stay again
4 out of 5
Recommended
for Everyone
by A verified traveler from WI

Nice but...

Posted May 15, 2017
Pros: it is beautiful
Cons: tub maintenance
Location: HMO Harris and other concert/sports venues are nearby - the Riverwalk and the lake. We always enjoy Milwaukee when we go
the place is really nice especially for what we paid but.... the faucet for the bath tub came completely off while my wife was showering so I was not able to enjoy the shower or my wife. Told the fella at the front desk when we were checking out, he showed concern for the wife's safety but that seemed to be the limit of it. No discount or free breakfast....cold nothing, just like my shower
Comment from Hotel Management
May 18, 2017 by m, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Posted May 1, 2017
The hotel is a beautiful hotel in downtown. Age is beginning to show. Just doesn't have some of the nice amenities. No Bathroom counter space, aging decor etc.... Also, get ready for extras, parking $25 dollars a day and no free breakfast. They charge for WIFI and incidentals -- so it may not be the great deal of just a price.
Comment from Hotel Management
May 9, 2017 by m, Hotel Management
Greetings Ron, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Sincerely, Matthew Miller Assistant Front Office Manager Hilton Milwaukee City Center
5 out of 5
Recommended
for Everyone
by A verified traveler

Vintage comfort in heart of Milwaukee

Posted Apr 24, 2017
Excellent staff and large quiet, comfortable rooms and beds. Food from room service was good, too.
Comment from Hotel Management
Apr 24, 2017 by m, Hotel Management
Thank you so much for letting us know about your experience! Our staff take great pride with making stays great! We look forward seeing you again the next time you are visiting Milwaukee!
4 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Nice hotel near Bradley Center

Posted Apr 18, 2017
Pros: Location, location, location!
Cons: Mattress!
The hotel was conveniently located near the Bradley Center (walking distance), which is why we selected it for a concert we were attending. The hotel has a great bar (Miller Time Bar) and restaurants (Chop House and Starbucks) located within the hotel. Very convenient! We met friends in the bar and had a great dinner (although pricey) at the Chop House. We were able to check in early. Although there was quite a line waiting for check-in, they had 3 people behind the desk helping. You do have to pay to park in the parking garage--$25.00/day. We had a corner room with a King size bed on the 10th floor. The room was nice/clean. The main downfall was the bed. It sloped terribly in the middle. We found ourselves trying to crawl back to our own sides, which effected the amount and quality of sleep we received.
Comment from Hotel Management
Apr 21, 2017 by m, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the bed. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from WI

Nice hotel- close to everything!

Posted Apr 18, 2017
Great hotel bar, Starbucks coffee right there and walking distance to Bradley Center and all other fun things to do in Milwaukee.
Comment from Hotel Management
Apr 21, 2017 by m, Hotel Management
Thank you so much for sharing your recent experience. I am delighted that our property and staff exceeded all your expectations! Our staff takes great pride making memories great! We welcome you back on your next visit to downtown Milwaukee!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2017
The heater was very noisy. Was double charged. Hotel entrance difficult too locate
Comment from Hotel Management
Apr 21, 2017 by m, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Sincerely, Matthew Miller Assistant Front Office Manager Hilton Milwaukee City Center
5 out of 5
Recommended
for Everyone
by A verified traveler from Oshkosh WI

Concert Night

Posted Mar 27, 2017
Pros: Close, quiet, affordable, nice historic look and feel.
Location: Concerts, sporting events, convention center, shopping...
Everything went great from check in to check out. We came for a concert at the Pabst Riverside, walked to and from the concert, and had an awesome evening!
Comment from Hotel Management
Mar 28, 2017 by msm, Hotel Management
Thank you so much for sharing your recent experience. I am delighted that our property and staff exceeded all your expectations! Our staff takes great pride making memories great! We welcome you back on your next visit to downtown Milwaukee! Sincerely, Matt Miller Assistant Front Office Manager Hilton Milwaukee City Center
3 out of 5
by A verified traveler from Providence

Adequate

Posted Mar 25, 2017
Pros: Appeared to be clean.
Cons: Customer service.
Location: Better restaurants and lakefront are a 20-25 minute walk.
No parking valet option. When inquired about adding the stay to my hotel loyalty program told that it was not an option since I did not book the stay directly through the hotel's website. Although, 90% of my stays with this chain are booked through third-party sites and point and / or stay credits have not previously been an issue. Staff very unwilling to understand the compliant and work for a resolution for one of their "gold" level members. Twenty years ago, I walked through this hotel daily while it was under major renovation. Doesn't appear anything has been updated in the hotel since then -- looking dated.
Comment from Hotel Management
Mar 28, 2017 by msm, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Sincerely, Matthew Miller Assistant Front Office Manager Hilton Milwaukee City Center
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful old building nicely redone

Posted Mar 20, 2017
Gorgeous hotel with a great 2nd floor lobby bar. Great atmosphere and location. The only reason I'm not giving it 5 stars was the appetizers we had in the lobby bar were not great and they served my wine in a plastic cup as they were so busy
Comment from Hotel Management
Mar 23, 2017 by msm, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry about the experience in the lobby bar. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. Sincerely, Matthew Miller Assistant Front Office Manager Hilton Milwaukee City Center