Exterior

Reviews of Holiday Inn Express Hotel & Suites Pleasant Prairie-Kenosha, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 438 reviews" "
Rating 8 - Good. 137 out of 438 reviews" "
Rating 6 - Okay. 37 out of 438 reviews" "
Rating 4 - Poor. 16 out of 438 reviews" "
Rating 2 - Terrible. 13 out of 438 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jeremy

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

2/10 Terrible

Maddie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and everyone was very nice
Stayed 2 nights in Feb 2024

4/10 Poor

Rachel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Feb 2024

6/10 Okay

Jessica

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel is very outdated and in the middle of renovations. Super thin walls as it sounded like a herd of elephants above us for hours. We could hear their conversations. We were super disappointed that the hot tub in the pictures is not working and the pool was super cold. Breakfast was good and a plus.
Stayed 1 night in Feb 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Jane

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and the place was clean. It just needs to be updated
Stayed 1 night in Jan 2024

6/10 Okay

Trinidad, Rockford

Stayed 1 night in Jan 2024

6/10 Okay

Ashley

Disliked: Staff & service, property conditions & facilities
Clean, didn’t like staff at check in, things didn’t work like hot tub, doors to the rooms, ice machine and no bottled water in the machines.
Stayed 1 night in Dec 2023

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Denise

Stayed 2 nights in Nov 2023

10/10 Excellent

KATHERINE

Traveled with group
Close to shopping
Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not my first time staying in a Holiday Express. They have always meant up with my expectations. I have not been disappointed.
Stayed 1 night in Nov 2023

10/10 Excellent

Sabra

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay
This is a clean hotel. We enjoyed our stay.
Stayed 1 night in Nov 2023

8/10 Good

Kristine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was older but clean and the staff was friendly and helpful. Definitely would stay again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is convenient, clean, well priced and offers free breakfast.
Stayed 2 nights in Sep 2023

10/10 Excellent

Wendy, Oneida

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, clean rooms, nice shower head, quiet, great breakfast!
Stayed 1 night in Sep 2023

4/10 Poor

Patrick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Major Disapoinment
Ice machine out of order on the floor, ice maker in room refrigerator not working. No TV guide, had to go through all the stations to write down own guide. The couch in room was hopelessly outdated — like a pull out couch one might expect in a second rate motel 30 years ago except the mattress had been removed forcing us to sit 12 inches off the floor and getting up very difficult! There was no daily newspaper available on site. The desk chair was thread bare. In short, the accommodation bore absolutely no resemblance to any Holiday Inn Express had come to know over my 20 years of traveling.
Stayed 6 nights in Aug 2023

10/10 Excellent

Fern M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

LINDA G

Traveled with family
Liked: Amenities
Very nice hotel. Room was large and very well maintained. Our room even had a small kitchenette.
Stayed 1 night in Sep 2023

6/10 Okay

Joanna

Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

WILLIAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience!
Stayed 1 night in Aug 2023
Response from Dawn M on Aug 13, 2023
Thank you so much for this review!! We look forward to seeing you again in the future.

10/10 Excellent

George, Houston

Stayed 1 night in Jul 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in
Stayed 1 night in Jul 2023
Response from Dawn M on Aug 13, 2023
Dear David,Thank you for sharing your experience with Expedia. We would love to have welcome you again soon.

8/10 Good

william, lake in the hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
broken hot tub broken ice machine partially disabled shower coffee not replaced for day two Little things that add up to not excellent.
Stayed 1 night in Jul 2023
Response from Dawn M on Aug 13, 2023
Dear William,I am sorry to read your stay with us was less than perfect. Our hot tub should be removed form Expedia's website. It has been closed for over a year and a half. Once our remodel is complete all of our amenities will be replaced and it will be beautiful!! We hope to see you again in the future.

10/10 Excellent

Robert, Valparaiso

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good and convenient.
Stayed 4 nights in Jul 2023
Response from Dawn M on Aug 13, 2023
Dear Robert,Thank you for taking the time to write a review of our hotel. We look forward to welcoming you when traveling to the Kenosha area.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great and the location was close to many amenities. Can't wait to see what it looks like after renovations.
Stayed 2 nights in Jul 2023

10/10 Excellent

April

Traveled with partner
Everything about this property met our needs. We arrived early and the staff was able to accommodate us. We would stay there again.
Stayed 1 night in Jul 2023

8/10 Good

Perran

Liked: Cleanliness, staff & service
I stay for the safe convenient location. The building is starting to show its age.
Stayed 3 nights in Jul 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We liked it.
We stayed at that hotel for 6 nights. There wasn’t many people staying there so it was pretty quiet. The hotel is in a great location with stores and restaurants close by. The hospital is across the street but not a problem with traffic. The room was very spacious and comfortable. The hotel is getting a renovation but it wasn’t noisy or a problem. The staff was helpful and friendly. They had breakfast. It was good and plentiful. There was enough parking and easy to use. If we go back to that area we will stay there again.
Stayed 6 nights in Jun 2023

10/10 Excellent

Carol, NORFOLK

Stayed 1 night in Jun 2023

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice and safe location. Rooms are spacious and clean. The breakfast was good. Only issue we had was some guy knocking on our door at night and in the morning, waking us both times. This was no fault of the establishment, just an annoyance. We didn’t report it.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. The man at the front desk was very friendly and helful. The beds were comfortable and the room was clean.
Stayed 1 night in Jun 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

lh

Liked: Cleanliness, staff & service
Amazing room! Very professional yet very kind front desk. Easy check in .
Stayed 1 night in May 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice neighborhood friendly staff made coffee for us at 3Am as we were leaving early for fishing trip. Paper thin walls and loud neighbors were only downside
Stayed 1 night in May 2023

8/10 Good

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a quiet area.
Stayed 1 night in Mar 2023

4/10 Poor

Ralph

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Joe the front desk guy was rude and unwelcoming. The large hot tub in the pictures has not been available for months. Ice machines not working, pool water was cold. The only thing this place has going for it is the cleanliness, the breakfast and the morning lady receptionist.
Stayed 1 night in Apr 2023

6/10 Okay

Stephenie

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing stands out - just clean
Stayed 1 night in Mar 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We came from 2 hours north to visit family. I mentioned to the clerk that floors were slippery. He put two wet floor signs up and walked away. No mop. No rugs. Asked the clerk if pool was heated. She said yes. Got to the pool. Stepped in. It was freezing.
Stayed 1 night in Jan 2023

10/10 Excellent

Haddy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Jan 2023

2/10 Terrible

Karissa

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No working hot tub cold pool
Stayed 1 night in Jan 2023