Hotel in Brown Deer, WI
Posted Jul 29, 2016
Staff at check-in was horrible. I was given a handicap room, which I did not request. When I returned to the front desk to request a non-handicapped room, I was told they were sold our. When I asked why I was placed in a handicap room in the first place, I was told Expedia requested it. I assure you, I did not request this when booking the room thru Expedia. If my profile suggests that I am handicapped, it's incorrect and needs to be updated.
The bed was fine, but my challenge with the room was my shirts were dragging on the floor and the bathroom sink was exceptionally low for a person of my height (6' 5"). Lastly, I called to book a room after being told they were full, and was told rooms were available.
I won't be returning to this hotel, and may avoid the Holiday Inn Express properties in general after this experience. Thanks for listening.